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Customer Service Quality Assurance

Location:
Medina, OH
Posted:
November 30, 2012

Contact this candidate

Resume:

Title:Technical Director

abpskq@r.postjobfree.com

Document

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: OH

ZIP:

CANDIDATE ID: 2874708

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 330-***-****

EMAIL: abpskq@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: market, product, germ, financial, sale, acquisition, budget, growth,

marketing, penetration, profit, culture, cash, profit, inventory, negotiation, strategic,

injection, mold, asset

REVISION: 08-SEP-02

RESUME:

NAME: Udo Peters

ADDRESS:

CITY:

STATE/PROVINCE:

ZIP/POSTAL CODE:

COUNTRY: USA

EMAIL:

PHONE:

CANDIDATE ID: NA

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Any

RATE NEEDED: Not Entered

HOMEPAGE:

COMMENTS:

HOTSKILLS:

Cover Letter and Resume

Udo Peters

1070 Sugarhouse Lane

Medina, Ohio 44256-3200, U.S.A.

Telephone:330-***-****

(Home)

Fax:330-***-****

(Home)

Mobile Tel.:330-***-****

E-mail:abpskq@r.postjobfree.com

Dear Sir or Madame,

I seek an executive position to upgrade and enrich my career in a company that can

utilize my expertise and competence for its future growth.

For twenty years, I have been successful and innovative for two multimillion-dollar

companies in different managerial positions. I am currently in the position of Technical

Director and have vast experience in Engineering, Manufacturing, and Quality Assurance

areas as well as, Customer Service, Sales and Marketing.

During this period, I have made significant profit contributions resulting from adequate

equipment selection, cost/benefit analysis, economy of scale, recruiting and training.

My competencies include leadership and management of large technical and nontechnical

groups with different backgrounds.

The continuous enhancement of my education has been worldwide and I acquired extensive

knowledge of different cultures through the experience of permanent residence and

employment in Germany, France, England, Mexico, Holland, and USA.

I am multilingual and fluent in German, Spanish, English and French.

I would like to highlight some of my accomplishments:

1. Reduction of customer returns from 9.0% to 1.25 0n one year.

2. Implementation of ISO-9001 standards and certification.

3. Reduced inventory of raw materials and final product in US $2,000,000.

4. Reached 1020f the production and financial budget when inflation was over 2000er year,

and company had negative cash flow.

5. Improvements of production yields, saving US $800,000.

6. Increase of market share from 19% to 25 0n two years.

7. Penetration and positioning of a new product line into the current market gaining

3.30f market share.

8. Development, repair, and customer service for airplane cockpits, autopilots, and

navigation instruments for Boeing and Airbus.

9. Implementation of new technologies (Flight Management Computer).

On a personal basis, I am 45 years of age, married, with one child, earned a M.B.A. in

business administration, and a B.S. in Electric and Mechanical Engineering. I continue my

education in new technologies and techniques constantly.

I would enjoy a personal meeting with you or your designate, if my expertise and

competence can benefit the future growth of your company.

Your reply will be appreciated.

Sincerely,

Udo Peters

RESUME

Name:Udo Peters

Street:1070 Sugarhouse Lane

City/Town:Medina

State:OH

Postal Code:44256-3200

Country:US

Telephone Number:330-***-****,

Home

Mobile Telephone:330-***-****

Fax number:330-***-****

Email:abpskq@r.postjobfree.com

Relocate: Will relocate in US and International

OBJECTIVE

An opportunity in an executive position to upgrade and enrich my career, oriented toward

customer satisfaction through quality, service, and productivity.

PERSONAL MISSION AND PHILOSOPHY

In my continuous quest for excellence, I search with perseverance for ways to improve as

a human being and as a professional.

Being highly motivated and results oriented, I am dedicated to company goals while

remaining sensitive, to the individuality of each fellow worker, mutual respect, and

ethical behavior.

I try always to do more than is expected, by adding value and quality to my personal and

professional performance.

I have a clear strategic vision, take calculated and informed risks to reach my

objectives.

One of the driving forces behind my success is to generate enthusiasm, and to have the

respect of my fellow workers.

I am committed to learn from my mistakes, because it has and will continue to determine

my success in life.

HIGHLIGHTS

Multilingual and fluent in German, Spanish, English and French.

Vast experience in Technical, Engineering, Manufacturing and Quality Assurance areas as

well as Management, Sales, Marketing and Customer Service.

Extensive knowledge of different cultures through the experience of permanent residence

and employment in Germany, France, England, Mexico, Holland and USA.

EXPERIENCE

*Financial Management, P&L Experience.

*Turn-around Experience:

Reached 1020f the production and financial budget when inflation was over 2000er year,

and the company had negative cash flow.

I have made significant profit contributions resulting from adequate equipment selection,

cost/benefit analysis, economy of scale, recruiting and training.

*Start-up Experience:

Set-up and operations of company offices in:

Heidelberg - Germany,

Barcelona Spain,

Cerritos, California U.S.A.

Creston, Ohio U.S.A.

Seville, Ohio U.S.A.

*Mergers and Acquisitions:

Acquisition of major British music and record company's manufacturing facilities in

U.S.A.

Planned and organized the disassemble (in the US) and reinstallation of plant in Mexico,

and four coating lines, slitting equipment, and milling equipment for audio-tape and micro

floppy diskettes (two coating lines from USA to Mexico).

LEADERSHIP AND MANAGEMENT COMPETENCIES

1. Change Management/Orientation

Managing resources and interrelationships to achieve successful implementation of change

processes and strategies.

2. Consultative Approach

Adopting a style of decision-making that allows for input of others, considering the

impact of decisions and keeping others informed.

3. Delegation

Delegating tasks or responsibilities providing adequate instruction and resources and

managing the progress.

4. Developing People

Placing importance on developing others and using a range of strategies to enhance

peoples' performance.

5. Empowering Others

Communicating trust and confidence in others, spurring them to exercise initiative and

take responsibility.

6. Hands On Approach

Maintains current knowledge and interest in activities of direct reports or functional

areas and is accessible to assist direct reports with problems.

7. Leading Others/Motivating

Using appropriate interpersonal styles and methods to inspire and guide individuals or

groups towards goal achievement.

8. Performance Management

Setting clear goals; assigning responsibilities; measuring performance and managing

feedback to achieve quality and timely results.

9. Tough-Mindedness

Makes tough decisions that are in the best interests of the business without

procrastinating or succumbing to undue pressure.

10. Visionary

Creating a vision or direction for the team which is both compelling and challenging and

inspiring others to work towards it.

WORK HISTORY

Line of business: manufacturing of magnetic media - audio cassette duplication tape,

video duplication tape, 3.5 Micro Floppy Diskettes, CD/DVD technologies, and injection

molding.

Annual sales: US $ 120 million.

8/1997

- PresentAuriga Aurex, Inc. in U.S.A.

Technical Director

*Responsible for Customer service for Mexico, South America, USA, Canada, and Europe.

*Financial Management, P&L.

*Responsible for TQM (Total Quality Management).

*Development of potential customers and new market segments.

*Research for CD-AUDIO,CD-R/RW,DVD manufacturing equipment and technologies.

6/1993

- 7/1997Auriga Aurex, S.A. de C.V. in Mexico.

Technical and Customer Service Director

*Corporate Quality Assurance Representative, ISO-9001.

*Research and implementation of new technologies.

*Increase of market share from 19% to 25 0n two years.

*Penetration and positioning of a new product line into the current market gaining 3.30f

market share.

*Sales of magnetic media to the entertainment industry.

5/1991

- 5/1993Auriga Aurex, S.A. de C.V. in Mexico.

Engineering, Quality Assurance & Customer Service

*Reduction of customer returns from 9.0% to 1.25 0n one year.

*Implementation of Process Engineering and ISO-9001 standards.

*Development of a continuous quality improvement program.

*Market and demographic study in Santiago de Chile, Chile.

4/1988

- 4/1991Auriga Aurex, S.A. de C.V. in Mexico.

Operations Manager & Customer Service Manager

*Production forecast, plant capacity analysis and process improvements with 165

subordinates reporting to the post, including professionals and executives.

*Improvements of production yields, saving US$800,000.

*Financial Management of budget with over 200 0nflation per year.

*Negotiation with suppliers and vendor qualification.

*Set-up/operations of company offices in Heidelberg - Germany and Barcelona - Spain.

11/1980

- 5/1985Sperry AerospaceAvionics

Department Manager

In Toulouse - France,

In Los Angeles - U.S.A.,

In London - England,

*Quality assurance.

*Development, repair, and customer service for airplane cockpits, auto-pilots and

navigation instruments for Boeing and Airbus.

*Implementation of new technologies (Flight Management Computer).

*Recruitment and training of technicians.

*Acquisition of spare parts.

ADDITIONAL WORK HISTORY

CARRER ENHANCEMENT TRAINING

*Harvard Business School/Executive training program/1995.

*ISO-9000 Standard/Internal Quality Auditor Certification/1994.

*Clemson University/Supplier Certification/1992.

*Alec MacKenzie/Time Management/1991.

*Dr. Eric Linell/Total Quality Management and ISO-9000 Qualification/1991.

The Deming Management Method and Philosophy

. Quality Circles/1987-1989.

*Radiation Safety Officer certification/1987.

*Statistical Process Control/1986.

*Sperry Flight Systems/Repair and service of automatic pilots and controllers for Boeing

747 aircraft/1981-1982.

*Operation of special avionics test equipment for Airbus & McDonald/Douglas aircraft/1981-

1982.

AFFILIATIONS

9/1/85 - Present IRMA, International Recording Media Association Active member

EDUCATION

12/1997,

Master's Degree

M.B.A

., La Salle University, New Orleans Louisiana

U.S.A. 1993 - 1997

Specialty: Organizational Behaviour.

Title of Thesis: The Influence Of The Human Factor Within An Organization.

9/1974,

Bachelor's Degree

Bachelors in Science, Technical College Hannover, Hannover Germany, 1970-1974.

Electric & Mechanical Engineering.

Note: Electricity and Mechanic are taught in the same career in Germany.

OTHER

Willing to do work related travelling.

Position Desired:

An opportunity in an executive position to upgrade and enrich my career, oriented toward

customer satisfaction through quality, service, and productivity.



Contact this candidate