Manager Sales

Stephen Isom

Email: *********@********.***

Address: **** *. ***** **.

City: Elkhorn

State: NE

Zip: 68022

Country: USA

Phone: 816-***-****

Skill Level: Director

Salary Range: $225,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

STEPHEN ISOM

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1509 N. 190 St. Elkhorn, NE 68022 *********@********.*** 816-***-****

SENIOR LEVEL EXECUTIVE SUMMARY

Proven ability to build management teams, identify and manage key business drivers and develop

strategies to grow sales and profitability

aa Dynamic leader with a 25 year record of achievement and demonstrated success, driving sales growth and

profitability while building and developing high-performance teams in a highly competitive industry

aa Proven energetic hands-on executive with vision, organizational skills, and a record of accomplishment

aa Excellent communication, analytical, team building, and presentation skills

LEADERHSIP HIGHLIGHTS

Consistent record of success, building teams and implementing organizational changes while growing

company from 67 to over 450 locations

aa Led Aggressive Successful Growth Strategy aaa Implemented organization and communication system while

building a leadership team from inception, while growing company from 67 to over 450 locations

aa Strategic Planning and Execution aaa Turned around under-performing markets by changing people and business

processes, produced consistent operating performance and financial results despite tough market conditions

aa Operational Excellence aaa Led division on implementing a capstone program to help the field leaders achieve and

sustain peak performance across multiple units while reducing variation in results

aa Inspirational Leadership aaa Did not lose one key member of the operational leadership team during Chapter 11

proceedings, kept team motivated and focused on meeting and exceeding objectives, resulting in the Company

exiting Chapter 11 paying all creditors 100 cents on the dollar

aa People Development aaa Recruited, coached, developed, and mentored numerous multi-unit leaders, many of whom

are currently operating in executive leadership roles

PROFESSIONAL EXPERIENCE

Multiple Executive Level Operational Leadership Positions 1991 aaa 2012

Heartland Automotive Services, Inc. Omaha, NE

Heartland Automotive Services is the largest Franchisee of Jiffy Lubes in the US, operating 540 stores

in 23 States with 4,600 associates and annual revenues exceeding $400 million

Division Vice-President, 2009 aaa 2012

Provided executive leadership and full P&L ownership for largest division in company, 121 locations in Illinois,

Wisconsin, Ohio, Nebraska and Iowa, with primary focus on driving growth in profitability through strategic

development and field execution. Oversaw total store operations, sales and business development functions including

acquisitions, new programs rollouts and local relationship with the franchisor. Provided cross-functional leadership

with direct supervision of 16 multi-unit leaders across the division.

aa Developed and implemented many processes and systems that were instituted company-wide

aa Increased same store sales each year by developing a sales training program in each division, resulting in an

increase in the average ticket value per customer in every market

aa Served as the market turnaround specialist, continually taking over struggling markets and turning over successful

markets to other division executives

aa Recruited and developed District Manager teams in Chicago, Madison, Minneapolis, St. Louis, Kansas City and

Nebraska, all of which are currently still in place or promoted into leadership positions

aa Developed District Manager, Store Manager and Assistant Manager training program that was later rolled out

company-wide after proven successful

aa Led acquisition team in two acquisitions in Louisiana, three in Chicago, two in Minnesota and one in Nebraska

aa Negotiated current major non-oil supply agreement, providing an annual savings of $2 million + to the Company

Senior Vice-President Operations, 1996 aaa 2009

Reported directly to CEO and Board of Directors with full P&L responsibility of up to 450 locations. Oversaw growth

of Company from 67 to 450 locations taking the lead on all acquisitions and integration plans. Responsible for all store

operations, sales, and business development while building strongest leadership team in quick lube industry.

aa Increased EBITDA every year and led all store operations through two liquidity events with changes of ownership

aa Built Operations Leadership Team as company grew from 67 stores operating in five states to 450 stores operating

coast to coast, with many leaders still in place. Teammate turnover was 200% lower than industry average

aa Developed first electronic service manual (Service Alert) with manufacturer recommendations that is now an

automotive aftermarket industry standard software tool

aa Negotiated and managed all national and regional supplier agreements which delivered lowest cost of goods in

industry

Regional Vice-President, 1995 aaa 1996

When Heartland was formed in 1995, with the merger of four existing Jiffy Lube Franchises, oversaw the total store

operation of the Kansas City Market, growing it from 20 to 30 locations. Reported to Sr. VP of Operations and

assisted VP of Operations. When VP of Operations position was eliminated, filled the void by taking a leadership role

with Regional Managers.

Operations Manager, 1991 aaa 1995

Kansas City Preventative Maintenance aaa Kansas City, MO

aa Oversaw the store operations of 20 location Jiffy Lube franchise, reporting directly to the owner

aa Delivered double digit YOY sales increases every year and 8-10% increases in guest count

.

District Manager, 1990 aaa 1991

Jiffy Lube International aaa Kansas City, MO

District Manager, 1984 aaa 1990

Southland Corporation, dba 7-Eleven aaa Kansas City, MO

EDUCATION & TRAINING

Bachelor of Science aaa Economic/Business aaa University of Missouri - Rolla

Six Sigma Leadership Training at GE Crotonville

Competitive Strategy Seminar aaa Harvard Business School

Leadership Seminar aaa The Wharton School of the University Of Pennsylvania

COMMUNITY SERVICE & BOARD MEMBERSHIPS

Member, Jiffy Lube Products and Services Committee

Prior Member, Jiffy Lube Store Standards Committee

Vice President of St. John LaLande School Board

President & Treasurer of Kappa Alpha Fraternity

References Available Upon Request

Willing to Relocate and Travel Globally

Contact this candidate