Customer Service Sales
Resume:
Confidential User
Email: ********@**-********-********.***
Address:
City: Pembroke
State: GA
Zip: 31321
Country: USA
Phone: 912-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a high position and meet expectaion that would best service all customer needs. Utilize my skills and knowledge that will help grow a successful business.
Educational Background:
High School Dipolma from Southeast Bulloch High School, Brooklet GA 1/2001 to 5/1995 (High School Education)
High School Dipolma from Ogeechee Technical College, Brooklet GA 1/2001 to 11/2012
Job History / Details:
Core Qualifications
Operations management
Staff development
Inventory control
Staff training
Supervision and training
Calm under pressure
Customer relations
Expense control
Marketing
Purchasing
Staff motivation
Team building
Team leadership
Vendor sourcing
Account management
Administrative skills
Budgeting
Communication skills
Problem solving
Profit and Loss
Professional Experience
December 2008 to Current
Nebraska Book Company Savannah State University Bookstore #503 Savannah, Ga
Store Manager
Managed team of 6-10 professionals.
Defined strategy and business plan for Rush Semesters.
Increased profits by developing, initiating, and managing margins.
Managing budgets (profits/loss, payroll, accounts receivables and shipping/receiving).
Rolled out new ideals/merchandise to students.
Monitor each Department throughout the entire store
Trained each Team Member.
May 2004 to November 2009
Citi Trends #5 Hinesville, Ga
Store Manager
Managed team of 14 professionals.
Surpassed revenue goals in four consecutive quarters.
Trained and Hire new employees.
Assisted other stores when needed.
Set-up new store openings.
Increased Sales revenue.
Monitored Staff and sales floor.
Reduced Inventory
Identified Shoplifters.
Managed Payroll.
February 2002 to February 2004
One Price Clothing Statesboro, Ga
Assistant Store Manager
Assisted customers.
Monitored sales floor.
Assisted Store Manager with ideas.
Monitored store when Manager was out.
Audited paperwork, and calculated up sales performance.
Monitored payroll.
Merchandise floor.
Run cash register.
Processed merchandise returns and exchanges.
Monitored Inventory.
Make daily deposits.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Accurately logged all daily shipping and receiving orders.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
July 1999 to April 2001
Dollar General Brooklet, Ga
Sales Associate
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Organized the store by returning all merchandise to its proper place.
February 1999 to March 1999
Terminix International Statesboro, Ga
Bookkeeper
Maintained accounts receivable documentation electronically and on paper.
Entered weekly sales and customer count sheets for review by management.
Executed quarterly financial reporting on multiple properties.
Researched and resolved collections and billing disputes with tact and efficiency.
August 1997 to February 1999
Golden Corral Statesboro, Ga
Assistant Manager
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Resolved guest complaints promptly and professionally.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.
Worked under strict deadlines and responded to service requests and emergency call-outs.
August 1996 to May 1997
McDonald's Charleston, SC
Assistant Manager
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
June 1993 to July 1996
Huddle House Brooklet, Ga
Cook/Waitress
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Assisted management with monthly inventory control and weekly stock ordering.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
August 1994 to May 1995
Southeast Bulloch HS Brooklet, Ga
Assistant Secretary
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Managed incoming and outgoing calls for busy school office.
Ensure all documents are prepare for printing.
Education
1995 Southeast Bulloch High School Brooklet, Ga
High School Diploma High School Education
Ogeechee Technical College Statesboro, Ga
Non Graduate Microcomputer Specialist
Affiliations
Awards Received:
2nd Place - Best Payroll Percentage Award - June 2011
Highest Sales Gain Percentage Overall - June 2010
Memberships (Positions held)
Antioch Missionary Baptist Church Choir
Vice President 2011 and Upcoming 2013
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