Manager High School

Kay Reynolds

Email: ********@*************.***

Address:

City: Flat Lick

State: KY

Zip: 40935

Country: USA

Phone: 606-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy, ambitious, hands on, performance driven,Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Knox Central High school, Barbourville KY 1/2001 to 6/1984 (General)

High School Dipolma from HSBC strive to excel program, Barbourville KY 1/2001 to 11/2012

Job History / Details:

Executive Summary

High-energy, ambitious, hands on, performance driven,Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

Operations management

Staff development

Inventory control

Staff development

Policy/program development

Cross-functional team management

Complex problem solving

Calm under pressure

Sound judgment

Work flow planning

staff retenion

Account management

Problem resolution

Supervision and training

Staff training

Policy/program development

Skilled negotiator

Risk management

Administrative skills

Change implementation

Professional Experience

April 2000 to May 2012

HSBC London, Ky

Collection Specialist

Worked in a call center with over 550 employees. Responsible for collection and location of past due accounts such as mortgages, personal and secured loans along with credit card loans. For HSBC, Household and Beneficial Finance . Negotiated payment arrangements and offered solutions such as refinance, debt management, loan restructure, loan modifications . Responsible for for skipping tracing customers that had skipped on loan obligations . When resolution could not be made I then followed through with repossession, foreclosure and legal actions . Mentor and trainer for new employees . Managed team of 13 professionals increased performance and won numerous awards for performance as a team . Stand in acting manager for numerous teams. Developed department's first incentive performance plan which motivated staff and resulted in a 75 percentage increase in collections. Surpassed company standards and goals in all 12 years of employment . Received numerous awards, trips and bonus's for performance .Initiated programs that standardized employee training and led to increase in customer satisfaction by 55 percentage . Directed strategic initiatives to achieve in collection and customer satifaction.

January 1995 to December 1999

Corbin collection co & Mountain Tuch credit bureau Corbin, ky

Collection Manager

Responsible for collection of past due medical bills, loans and working with individuals on understanding their credit report how to improve their credit score, dispute items . Worked closely with hospitals, doctors offices, insurance companies and banks . Skip tracing to locate individuals that have defaulted on obligations . In charge of at least 6 employees.

March 1989 to January 1995

Zions Rent to Own Barbourville, Ky

Store Manager

Store Manager in charge of 4 employees . Responsible for everyday operation of the business . Opening and closing the store . Inventory control, profit and loss, rental contracts, collections, sales .Reduced and controlled expenses . Surpassed company goals, audits. All aspects of managing a business .

Education

Knox Central High school Barbourville, ky

General

HSBC strive to excel program London, ky

Management

Attended and graduated from a 15 month program with HSBC strive to Excel. This was a extensive business management course where you were trained and interacted and worked in varies different departments within the company. Classroom training and 6 weeks of training in each department such as human resources, training rooms, legal, skip tracing and all aspects of the loan process,hands on management of different teams of 13 or more employees for 3 months per team.

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