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Customer Service Manager

Location:
Puyallup, WA
Posted:
November 28, 2012

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Resume:

William Hamilton

Email: abpshd@r.postjobfree.com

Address: **** ***** ** ** ****

City: Puyallup

State: WA

Zip: 98375

Country: USA

Phone: 253-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Wm. Douglas Hamilton

7517 188th Street Court East

Puyallup, WA 98375-2342

Home Phone: 253-***-**** Cell Phone: 253-***-**** Email: abpshd@r.postjobfree.com

EDUCATION

06/16/2012

Associate in Applied Science degree

Tacoma Community College, Tacoma, WA

Field of Study: Paralegal Program (an ABA approved program)

Focus on: Civil Law, Criminal Law, Family Law

04/1988

Associate in Applied Science degree

Community College of the Air Force, Maxwell Air Force Base, AL

Field of Study: Public Affairs

Focus on: Journalism, Internal Information, Community Relations, Media Relations

WORK EXPERIENCE

04/02/2012 - 06/08/2012

Paralegal Internship

Rose M. Eberhart, Attorney at Law, Lakewood, WA

Responsibilities: Received and interviewed clients; maintained client contact to report case status and keep supervising attorney apprised of any changes/updates; organized and maintained client case files; drafted legal

correspondence (i.e., letters, memoranda, briefs); conducted legal research; performed out-of-office assignments; prepared supervising attorney for

appearances at legal proceedings; attended legal proceedings; closed case files; prepared motions, pleadings, orders; accepted and receipted client

account payments; prepared audio/visual (PowerPoint) materials for presentation; basic experience with LINX (Legal Information Network Exchange)

01/2009 to 06/16/2012

Attended School (Entered Paralegal Studies Program in 03/2010)

08/1995 to 12/01/2008

Teleservice Representative

Social Security Administration, Auburn, WA

Responsibilities: Provided point-of-contact customer service; conducted research of federal law and program rules; provided information on agency programs; resolved or referred customer problems concerning payments,

overpayments, benefit eligibility; initiated benefit application process for those seeking personal and family benefit payments; reported or acted to terminate benefit payments for persons who no longer met entitlement criteria

02/1992 to 08/1995

Windshield Repairman/Store Manager

NOVUS Windshield Repair, Puyallup, WA

Responsibilities: Managed and operated a one-person windshield repair store; provided customer service; resolved customer complaints; maintained shop

property and inventory; responsible for controlled forms and billable invoices;accountable for/maintained company cash till and making bank deposits

10/1971 to 11/1991

United States Air Force/Noncommissioned Officer

Served at military installations located in the United States and overseas; honorably released from active duty service on 10/31/1991 with the rank of technical sergeant (E6); entered military retirement on 11/01/1991 with the rank of technical sergeant (E6)

02/1972 to 09/1975

and 09/1977 to 04/1982

Military Law Enforcement

Responsibilities: Enforced laws and policies; investigated motor vehicle accidents, various incidents and complaints; completed vehicle accident reports, incident reports, police blotters; obtained search warrants and conducted searches; took property into evidence, established and maintained chain of evidence; interviewed principals, obtained written statements, administered oaths; served as a military customs border clearance inspector and immigration officer; served as a police patrol and drug detector dog handler, and drug and explosives detector dog team trainer/supervisor

09/1975 to 08/1977

and 04/1982 to 10/1991

Public Affairs Representative

Responsibilities: Researched, interviewed, composed, edited, coordinated, and distributed written articles, briefings, fact sheets and media releases; experienced in photojournalism; coordinated media, civic leader, and general public access to military installations and official spokesmen; served as media spokesman; experienced in working with local, regional, national and international media representatives; produced and delivered briefings; coordinated and served as military tour guide and public speaker

VOLUNTEER EXPERIENCE

11/19/2011

Citizenship Day, Centralia (WA) College

Conducted final review of naturalization application paperwork; copied approximately 20 properly completed naturalization candidate application packages; presented completed work to applicants for mailing to the government processing center for final action and scheduling of their

Naturalized Citizenship Test

AFFILIATIONS

National Association of Legal Professionals (NALS)

Tacoma Community College Alumni Association

Lambda Juris (TCC Law Club)

Accredited Volunteer Examiner (Amateur Extra Class)

for the American Radio Relay League

COMPUTER SKILLS

Experienced with Microsoft Word 2010, Outlook 2010, Excel 2010,PowerPoint 2010 FamilySoft and LINX; HotDocs 10, Adobe Acrobat Pro X, Tabs3, AbacusLaw, CaseMap, TimeMap, Trial Director, and Westlaw

OTHER QUALIFICATIONS

State of Washington Notary Public Appointment

REFERENCES

Available on request



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