Project Manager Customer Service
Resume:
Ronald Schaefer
Email: abps7u@r.postjobfree.com
Address: **** ** **** ***
City: Miami
State: FL
Zip: 33178
Country: USA
Phone: 305-***-****
Skill Level: Director
Salary Range: $150,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
BUSINESS PROFESSIONAL IN CONSULTING
Consulting / Business Development / Project Management
Accomplished Managing Consultant with 15+ years of repeated success negotiating and securing contracts while strategically expanding company visibility and worldwide client base. Expertise aligning consultative services with client business goals and forming strategic partnerships that successfully enhance both company and client profits. Excellent communication, interpersonal, and presentation strengths. Extensive global experience with comprehensive understanding of diverse international business cultures; multilingual in English, Spanish and German. Core competencies include:
* Strategic Planning
* Project Management
* Organizational Development
* Change Management
* New Business Opportunity Development
* Team Building / Leadership
* Key Client Relationship Management
* Consultative Sales / Marketing
PROFESSIONAL EXPERIENCE
INTERNATIONAL AIR TRANSPORT ASSOCIATION, 2006 - PRESENT
MIAMI, USA 2008 - PRESENT / MONTREAL, CANADA 2006-2008
PRINCIPAL, IATA CONSULTING, AMERICAS, CARIBBEAN & PACIFIC
The mission of IATA is to represent and serve the airline industry. Successfully secures contracts and expands consultative portfolio for organization offering business, compliance and service delivery strategies to the aviation industry. Delivers customized business solutions to airlines, airports, civil aviation authorities, cargo and service providers. Offers strategies for achieving performance and compliance standards for airline and airport operations through sound planning and development at strategic, operational, technical and organizational levels. Serves as lead for development of portfolio in the Americas, Caribbean and Pacific.
Selected accomplishments:
Business development and strategic partnerships
* Spearheaded acquisition projects with up to US$1-2M budgets and 10 internal and external consultants.
* Responsible for building up airline client portfolio in Latin America, the Caribbean, North American and the Middle East. Grew client base by 20% (CAGR) each year.
* Grew consulting competence center revenues by 80 % (CAGR) the first 4 years, achieving average profit margins of 25%.
* Successfully matched member and industry needs with consulting service portfolio, contributing to initiatives that resulted in US$ billion industry savings.
* Established and maintained executive relationships with airlines, airports and civil aviation authorities, OEM manufacturers, and service suppliers.
Operational achievements
* Responsible for 30% of airline consulting budget, including P&L, sales, marketing and administration.
* Formulated successful strategic business plans for profit center.
* Spearheaded consulting services in the area of cargo, ground handling, risk management, IT consulting, restructuring, strategic alignment and change management.
* Expanded consulting service portfolio with new services and directed aggressive and innovative regional social media sales and marketing action programs.
* Professional assignments in North America (Canada, US and Mexico) the Caribbean (Curacao), Central and South America (Panama, Ecuador, Argentina), the Middle East (Egypt, Oman, UAE), Europe and the CIS (Russia), Africa (Kenya, Namibia and Tanzania) as well as Asia / Pacific (Malaysia and Fiji).
Key projects
* Revised asset management strategy for a South American company, identifying profit improvements of up to US$ 200M per year.
* Headed organizational restructuring for a South American company, increasing yearly revenues by 5% and reducing yearly operational costs by 10%.
* Supervised a business continuity plan assessment for a company in Central America, identifying yearly cost saving opportunities of about US$ 50M.
* Designed incremental revenue strategies for a company in Latin America, identifying additional revenues of US$ 40M per year from various new initiatives and designed revenue management improvement program, increasing revenues by 75% in less than 12 months.
* Managed a revenue sharing strategy assessment study for a company in Latin America, identifying US$30M in additional revenues from existing partnerships in one year.
* Led manpower assessment study for a Persian Gulf company, reducing operational costs by US$ 1M annually.
* Conducted several safety compliance and operational improvement programs in the Middle East, reducing the cost of safety incidents by at least 50% in the first year, resulting in US$ millions savings.
* Responsible for successful implementation of risk management systems at two companies in the Middle East, reducing accident and incident rates on the ground by more than 50% in the first year.
* Designed several a new market strategies and feasibility studies for companies in the North America, the Caribbean, Persian Gulf and Central Asia.
* Designed organization structures for clients in the Middle East, Latin American and the Asia/Pacific region.
LUFTHANSA CONSULTING GMBH, 2000 - 2006
FRANKFURT, GERMANY 2001 - 2006 / COLOGNE, GERMANY 2000 - 2001
PRINCIPAL
Lufthansa Consulting provides management advisory services to airlines, airports, and associated infrastructure. Played key role in expanding consulting service offering, introducing new standards and procedures in the acquisition and delivery processes and coaching of consultants to delivery high impact results for clients. Selected accomplishments:
Business development and strategic partnerships
* Spearheaded acquisition projects with up to US$ 3M budgets and 15 consultants.
* Established and fostered highly productive relationships with global strategic partners by applying business development expertise and identifying new revenue sources.
Operational achievements
* Promoted to lead Air Cargo Competence Center. Responsible for all sales & marketing activities, personnel development and mentoring of 10 consultants, budget planning and control (15% of total budget), as well as coordination within the Lufthansa Group.
* Built and led cross-cultural global project teams of up to 15 consultants to top performance, leveraging individual strengths.
* Professional assignments in North America (US) the Caribbean (Bahamas), Central and South America (Venezuela), the Middle East (Bahrain, Egypt and Kuwait), Europe and the CIS (Austria and Romania), as well as Asia / Pacific (Philippines).
Key lead projects
* Managed restructuring process of a Latin American company designed to improve performance of 15 departments, including operations, commercial business, financial controls and administration divisions.
* Led global strategy and restructuring process for a Persian Gulf company, identifying savings of US$ 100M.
* Improved key client`s customer service operations and satisfaction metrics by introducing cross-company performance boards and training programs for 3 subsidiaries of an organization based in the US.
* Increased employee productivity, morale and retention for 9,000 employees within 20 companies by designing and implementing reward and incentive systems.
* Supervised and developed management development centers as well as training & development programs for companies in Europe, the Middle East and Caribbean.
* Developed and delivered high-profile organizational development integration system for 4 companies in Central Europe.
* Formulated and introduced corporate and business strategies as well as new organization structures in the framework of restructuring projects for several clients in Asia, the Middle East and Eastern Europe.
ROLAND BERGER STRATEGY CONSULTANTS, 1996- 2000
STUTTGART, GERMANY 1996 - 1999 / KUALA LUMPUR, MALAYSIA / FRANKFURT, GERMANY 1999 - 2000
SENIOR CONSULTANT
Roland Berger Strategy Consultants, founded in 1967, is one of the world's leading strategy consultancies. Designed, developed and managed market growth, operational improvement and cost reduction projects for diverse global companies in all stages of development. Provided consultative expertise to client-companies during restructuring, operational, planning, strategic alliance and post-merger integration projects. Supervised interns and managed internal documentation. Interim office manager for the Kuala Lumpur office. Selected accomplishments:
* Secured projects within first six months, instrumental in achieving break-even the first year.
* Successfully negotiated and captured exclusive agreement with Malaysian government group to promote and implement projects designed to realize their organizational vision and goals.
Operational achievements
* Responsible for the start-up of the Southeast Asian headquarters in Kuala Lumpur, Acting Office Manager.
* Member of internal recruitment group.
* Professional assignments in Germany, Spain, Brazil, Malaysia, Thailand, Vietnam, and the Philippines.
Key lead projects
* Restructuring project, identifying cost savings of by more than US$ 4M annually, liquidity improvements of US$ 8M and profit improvements of US$ 30M for German textile company.
* Post-merger integration of 2 companies with 8,000 employees in 1 year, identifying and implementing cost-reduction synergies US$ 67M.
* Developed a planning and steering system for a multi-partner/alliance system.
* Delivered financial and strategic planning advisory services to Malaysian conglomerate, resulting in profitable sale of business unit for twice the original bid of US$ 500M.
* Technology transfer for 2 European manufacturers.
* Partner analysis studies for American and European manufacturers.
* Led initiatives to restructure European and South American automobile plants to increase profit potential.
* Conducted market growth and entry study in SE Asia for European and Malaysian manufacturers.
* Modularization strategy for a global automotive supplier.
FERROSTAAL MEXICO, MEXICO, 1993 - 1994
Ferrostaal, a member of the MAN Group, offers industrial services and systems covering a broad range of financial, logistical & technical services.
JUNIOR PROJECT MANAGER, MEXICO CITY, MEXICO; 1994 - 1994
Assisted in developing and implementing new market opportunities in Mexico. Selected accomplishments:
* Successful preparation, negotiation and implementation of a Railway Maintenance Contract (US$ 2.5M).
* Managed import and distribution of spare parts for brake systems, transmissions, steel wheels, etc. for metro cars used by Urban Transportation Systems in Mexico (Annual volume US$ 1M).
EDUCATION & CREDENTIALS
* Master of Business Administration (MBA); Georgetown University; Washington, D.C., USA, 1996.
* B. of Sc. in Business Administration; Sonoma State University; Rohnert Park, CA, USA, 1993.
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RONALD R. SCHAEFER
4605 NW 95th Ave. * Miami, FL 33178, USA,
abps7u@r.postjobfree.com
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