Sales Customer Service

Solutions-Driven Business Development & Sales Professional (Atlanta, Georgia)

Date: 2012-11-24, 3:09PM *********.********@*****.***

DORIAN LAMB

**** **** ******* ********, ******* 30093 706-***-**** Home ******.********@*****.***

SUMMARY: Solutions-Driven, Relationship Manager with Five years of progressive experience to grow and fortify domestic client relationships. Adept at pinpointing new business opportunities that merge client requirements with internal controls. Proficient at prospecting small and large firms eligible for strategic partnerships. A high energy leader, and team player who cultivates sharing knowledge in order to build internal/external relationships.

CORE COMPETENCIES

Business Development

Sales Presentations/Closing

Business to Business Sales

Sales Management

Leadership & Team Building

Client Retention

Account Penetration

Client Engagement Management

Contract Negotiation

EDUCATION:

Business Management -- Middle Georgia College, 2010

Merit's List, 2009

American Marketing Association, 2010

PROFESSIONAL EXPERIENCE

Infinite Energy, Incorporated Atlanta, Georgia

www.infiniteenergy.com/

Business Development Professional (Georgia, Florida, New York, New Jersey) January 2012 to Present

Establish and Manage Strategic Partnerships with Commercial Businesses throughout Georgia, Florida, New York and New Jersey deregulated natural gas markets which entails: Generating Leads, Cold Calling, Building Relationships, Business Development, Real-Time Pricing, Maintain Timely Sales Forecast, Market Analysis, Manage Risk, Contract Negotiation, Marketing, Account Penetration, Project Management, Negotiating and Executing Contracts, etc.

Provide expert analysis of the natural gas market conditions by gathering key data, analyzing historical trends, and offering competitive pricing to manage risk and hedge client's energy costs.

Clients Include: Little Caesars Restaurants, Thrive Restaurant Atlanta, Brasserie Belge in Sarasota, Florida, Sierra Construction Company, Eglo Lights International, Athens-Atlanta Asphalt Company, ME Restaurant Group Inc., Georgia Vietnam Veteran Alliance, Craven Pottery, and Duffy Box & Recycling.

Accomplished at systematically selling to local businesses using a "one-call-close" through prospecting, cold-calling, networking, personal contacts, and referrals.

Achieved and exceeded monthly quota goals.

Expanded customer base by creating demand for ultra-competitive pricing, programs and equipment.

Pioneered new sales territory, spearheading 25% increase in sales first quarter.

Achieved 90% closing ratio, pursued over 1,000 leads per month.

Provided Customer Service to 1,500-1,700 clients every month.

Recognized as Top 10% of Infinite Energy Sales Representatives for July 2012, August 2012, and October 2012; amongst challenging market conditions.

Recognized as Top Producing Sales Representative in Atlanta, Georgia Market for October 2012 and Third Top Revenue Producers Company-Wide for October 2012.

Identified smaller companies that competitors were overlooking; providing an increase in sales by servicing a previously underserved market niche.

Trained, Mentored, and challenged colleagues to present unity in providing professionalism in office.

First American Payment Systems -- The Carlisle Group Atlanta, Georgia

www.firstamericanpay.com/

Account Manager, Outside Sales 2011 to 2011

Establish and Develop Strategic Partnerships within territory, providing regional and small businesses with Merchant Accounts, Visa, MasterCard, American Express, Discover Card payment processing, Automated Teller Machines and Online Billing Software, which entails: Generating Leads, Cold Calling, Building and Maintaining Relationships, Business Development, Managing Risk, Creating Cost Analysis, Maintaining a Timely Sales Forecast, Marketing, Contract Negotiation, Executing Contracts, Expanding Customer Base, etc.

Achieve and exceed monthly quota deals.

Provide excellent customer service in a professional manner for all aspects of account maintenance: Retained 80% clients.

Leveraged Negotiation skills to improve sales revenues and increasing closing ratio.

Penetrated dozens of Business to Business, Retail, and E-Commerce Businesses.

Upgraded accounts with new products and services increasing profit margins and exceeding sales goals.

Marketed territory for new sales representatives; developed improvements to cold-calling techniques.

Created trade show materials, attended trade shows, and promoted products.

Actively participated in on-going training programs on various products and services.

SP Security, LLC -- ADT Security Authorized Dealer Augusta, Georgia

www.adt.com/

Sales Representative, Outside 2008 to 2010

Responsible for expanding business and ensuring growth of established accounts.

Identify prospects utilizing lead generating techniques.

Present sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition.

Prepare & execute final contracts for signature.

Grew income 2.5 times second year.

Retained 80% clients.

Provided Customer Service to 1,000-1,200 clients every month.

Created marketing material, and promoted products.

Managed and progressed client relationships and loyalty programs.

PROFESSIONAL DEVELOPMENT

Sales Management:

Sales Management Skills: People Management, Time Management, Interpersonal Communication, Negotiation, Effective Deal Closer, Sales Cycle Management for the purpose of accomplishing a revenue goal.

90% Closing Ratio

Communication: Deals with internal and external clients at all levels via telephone, email, face to face.

Team Building & Leadership: Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

Client Relationship Management: Strategically able to find, attract, and win new clients while nurturing current clientele relationships.

Possess a solid understanding of the New York Mercantile Exchange futures commodity market.

Systems Knowledge: Financial Modeling Skills, Microsoft Office, ACT, Corporate CRM Tools, SalesForce.com, Oracle, Internet Explorer, QuickBooks and Kronos.

References Furnished Upon Request

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