Customer Service Sales

Ali Morgan

Email: ********@******************.***

Address:

City: Jamaica

State: NY

Zip: 11419

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Manager offering a 9 year background in sales and customer service, as well as in-depth understanding of the sales cycle process.

Educational Background:

High School Dipolma from Howard University, DC 1/2001 to 6/2003 (Business)

High School Dipolma from, DC 1/2001 to 12/2012

Job History / Details:

Summary

Manager offering a 9 year background in sales and customer service, as well as in-depth understanding of the sales cycle process.

Highlights

Proven sales track record

Exceptional customer service skills

Excellent time management

Product training and placement

Skilled multi-tasker

Team leadership

Accomplishments

Exceeded Sales Associate goals by 73 percentage in one quarter, which led to promotion to Area Specialist within 3 months of hire.

Consistently recognized for surpassing weekly sales quotas

Experience

March 2009 to April 2012

Macys Department Store New York, NY

Area Specialist

Exceeded 100 percentage of quota within the first year as Area Specialist.

Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales reports.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Shared product knowledge with customers while making personal recommendations.

Trained in negotiations and time management.

January 2008 to February 2009

National Income Life Queens, NY

Supervising General Agent / Recruiter

Trained in negotiations and time management.

Shared product knowledge with customers while making personal recommendations.

Wrote sales slips and sales contracts.

Created and directed sales team training and development programs.

Generated monthly and annual sales reports.

Hired and trained all sales staff for new store location.

Led sales calls with team members to establish sales and customer retention goals.

January 2007 to December 2007

StarQuest International Apex, NC

Manager

Recommended and helped customers select merchandise based on their needs.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Trained new employees on company customer service policies and service level standards.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Verified that all merchandising standards were maintained on a daily basis.

October 2003 to December 2006

Barneys New York, NY

Sales Specialist

Verified that all merchandising standards were maintained on a daily basis.

Maintained friendly and professional customer interactions.

Worked as a team member to provide the highest level of service to customers.

Addressed customer questions and concerns regarding products, prices and availability.

Surpassed annual quota by 87 percentage .

Developed and expanded existing customer sales by $238,000 in a 365 day time period.

Education

2003 Howard University, DC

B.A Business,

Real Estate License / Insurance License

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