Active Directory Network

Donald Kelley

Email: *********@********.***

Address: ***** ******* ***** **.

City: Cypress

State: TX

Zip: 77429

Country: USA

Phone: 713-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Donald Kelley

P.O. Box 62547, Houston, TX 77205 * 713-***-**** * ***********@*****.***

Information Technology Network Support

Results-driven with 15+ years experience in Networking, and Desktop Support.

SUMMARY:

Cisco training on 1800 and 2400 series routers.

Installed Cisco Networking equipment: Router, Switches, ASA Firewalls, and Wireless.

Managed Cisco equipment configurations to remote locations.

HP trained on networked printers, workstations, desktops, servers, and switches.

Supported Dell laptops, desktops, workstations servers, and switches.

Windows 2008, 2003, 2000, Server and Active Directory administration.

Installed and supported Microsoft 2000/2003/2008R2 Server Operating Systems.

Installed and supported Microsoft XP/2000/Win7/Win8 beta Desktop Operating Systems.

Installed and supported Microsoft Office Suite 2000/XP/2003/2007/2010 Applications.

Installed and supported Microsoft Exchange 5.5, and 2003.

Installed and supported SQL 5 Database Server.

Symantec Backup Exec Server utilizing Netgear NAS technology plus Symantec Anti-Virus, and Ghost.

Installed and supported Barracuda Web Filter.

Helpdesk Ticket Systems: Grouplink, Sysaid support systems.

Managed Voice-Over-IP phone systems.

Skilled in racking, cabling, installing, configuring, patching, troubleshooting, Windows servers and network equipment in an Enterprise Environment.

Professional Experience:

Lead Network Instructor, Job Training Institute, Houston, TX

9/2012 - Present

Lead Instructor teaching Information Technology Certified Coursework.

Backup instructor teaching Health Information Technician.

Monitored student's behavior in the class.

Developed training material, lesson plan and measurement tools.

Evaluated and reviewed the individual student's performance in each exercise.

Responsible for systems support to all Company Classrooms across 2 locations.

Administered all network connections for system composed of Microsoft Servers 2003/2008, 100-user Classroom Xp/Windows 7/Mac, while supporting 2 locations within Houston.

Network Administrator, Steel Shield Protected, Houston, TX

7/2010 - 8/2012

Provide daily break fix for layer 2 and 3 issues, including network issues on Cisco routers and switches.

Maintain Windows 2003 servers, Exchange 2003 server, and 25 Windows 7 Desktops.

Administered over 100 user accounts in Active Directory, DNS, DHCP group policies, permissions and security groups.

Replaced old copiers and printers with new ones saving the company recurring repair costs into the thousands per month because of lost production use.

Set up phones and voicemail on a Voice-Over-IP Avaya phone system.

Image PCs and laptops with job specific software using Symantec Ghost.

Administer Microsoft domain, DNS, DHCP and Exchange 2003 servers, e-mail accounts, and troubleshoot advanced issues.

Documented entire network layout, and the locations of network equipment, and cabling.

Systems administration and maintenance including but not limited to:

Network troubleshooting and repair

Desktop support consultation and repair

Backup Admin - Remote management, monitoring and administration Backup Exec V9.0. Maintained Backups for multiple Sites. Daily, Weekly, and Monthly & Annual Backups for entire business.

Network Support Analyst, Landmark Industries, Houston, TX

1/2008-7/2010

Revamped and configured entire infrastructure to fit changing business model from Windows 2000 to Windows 7 desktop, and Microsoft Server 2003/2008 active Directory.

Installed and maintained Microsoft SQL 5 Database Server to track companywide inventory at each retail gas station.

Developed disaster recovery plan for Corporate Offices, and 280 Remote Gas Station spread all over Texas using Netgear NAS/SAN Cloud Technology.

Provided supported during Hurricane IKE by moving operations to maintenance conference room within a 24hr period get operations up and running.

Installed and managed Cisco 1800 Routers during merger of 75 retail Gas Stations to 280 throughout Houston.

Imaged and deployed 280 new HP desktop systems for Retail Gas Stations.

Administered over 380 user accounts in Active Directory.

Set up new users their permissions, e-mail accounts, security groups.

Troubleshoot level 1 -2 network issues on Cisco switches and Voice-over-IP VLAN support.

Network Administrator, KALACO Scientific, Inc, Scottsdale, AZ

1/2005- 1/2008

Developed Disaster Recovery plan which encompasses remote clinic operations in Germany and Canada.

Setup Novell 6 Grouplink Helpdesk Application to support Clinics in Scottsdale Arizona.

Installed and maintained Cisco Router, Cisco Switches, Microsoft File Server, and VPN for new clinics in Germany and Canada.

Diagnose and repair problems on laptops, desktops, high end workstations and servers.

When necessary, trained users on the best way of utilization and care PC based resources.

Provided office support, Server and PC build as well as troubleshoot networks devices.

24/7 phone support for Server/Network related issues during Clinic Operations.

Field Support Technician, Kelley's Computer Services, LLC, Phoenix, AZ

10/2003 - 1/2005

Diagnose and repair problems on laptops, desktops, high end workstations and servers at client sites.

When necessary, trained users on the best way of utilization and care PC based resources.

Average customer contacts about 10- 12 per day in the surrounding Arizona region.

Install, support and troubleshoot Cisco network and equipment.

Residence/Office support, Server and PC build as well as troubleshoot networks devices.

Design and install wired and wireless networks in homes small and medium business.

24/7 On-site or phone support for Server/Network related issues on small networks.

Contracted out for the following service companies.

Shells' Mobile Services

Techs On Time

AZ Computer Services

Education & Credentials:

Master of Business Technology - Technology Management

University of Phoenix, Phoenix, AZ.

Associate of Science Computer Information Systems

Glendale Community College, Glendale, AZ.

Bachelor of Science Aeronautics Management

Embry-Riddle Aeronautical University, Tucson, AZ.

Associate of Science Aircraft Maintenance

Community College of the Air Force, Alabama.

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