Customer Service Sales
Resume:
Tracie Leland
Email: *********@********.***
Address: ***** ***** ***** **
City: Katy
State: TX
Zip: 77494
Country: USA
Phone: 281-***-****
Skill Level: Experienced
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Tracie Leland
26218 Grace Hills Ln, Katy TX, 77494
281-***-**** *********@********.***
PROFESSIONAL SUMMARY:
* Skilled and dedicated Executive Assistant with over 28 years of experience coordinating, planning, and supporting daily operational and administrative functions
* Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, coordinating travel and managing all essential tasks
* Proven track record of accurately completing the necessary tasks within Human Resources, including payroll, benefits and interviewing
* Adept at maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, as well as achieve organization objectives
* Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages
* Accurately provides detailed reports and invoices to ensure accounts payable/receivable are reconciled
* Proficient in 10-Key, Microsoft Office: Word, Access, PowerPoint, Excel, Publisher, QuickBooks, Word Perfect, Quicken, Pinnacle Studio, Adobe Creative Suite: Photoshop, Indesign, Illustrator, ProPresenter and Adobe Professional
RELEVANT PROFESSIONAL EXPERIENCE:
Texas Mirrors & More
July 2012 - October 2012
Office Manager
* Answer phones, maintain the showroom, maintain office equipment, order supplies and reorganize office to improve efficiency.
* Create customer invoices, review current bills and renegotiate rates, create work orders and client files.
* Input, scan, coordinate, report and organize all client and vendor files.
* Create estimates based on company standards and customer specifications. Maintain current project and estimate tickler files to track job completion.
* Coordinate with contractors and vendors to maintain work schedules for daily activities, organize customer activities and gallery functions.
CrossPoint Community Church
January 2010 - May 2012
Executive Assistant
* Serves as high level administrative support to Central Operations (Working for the Director of eBusiness & Communications) and 3 facilities, consisting of 4 Pastors and the Executive Director
* Schedules and coordinates meetings, creates agendas, presentations, and reports and compile summary notes
* Manages expense reports, reconcile credit card accounts, solve billing discrepancies, disseminates the budget and approve check requests
* Assisted with planning and execution of multi-million dollar land purchase, contract and paperwork management
* Tracks weekly contributions, payroll and employee hours
Communication Coordinator
* Develops an ongoing communication and marketing plan for events, projects and an editorial calendar
* Manages production team of up to 8 people (including video, recording, sound and projection)
* Collaborates with the business teams in order to develop and execute comprehensive advertising, marketing, and program introduction plans
* Manages all in-house printing and coordinates if other printing needs are warranted
Graphic Arts Developer
* Create all collateral for activities of 1000+ participants
* Creates print collateral: flyers, posters, and banners, brochures, mailing material, newspaper/magazine ads and area maps
* Produce web graphics and the necessary components for email campaigns
* Organize and maintain photo, logo library; design branded materials to be used as templates
* Ensure the company brand is maintained throughout all publications
Paychex, Inc.
April 2008 - December 2008
Administrative Assistant
* Administrative support to Customer Service Manager of Business Solutions and four Customer Service Representatives
* Surpassed company average in client maintenance and resolutions of issues for Texas and parts of Louisiana by 15%
* Supervised responses to questions from internal and external clients
* Coordinated meetings including audio/visual needs, preparing and distributing meeting materials, scheduling travel arrangements, shipping materials for offsite meetings and producing HR packets
* Routinely created client, prospect and other marketing/statistical presentations using PowerPoint and Excel
* Created and distributed weekly, monthly and yearly statistical and budgetary reports
Paychex, Inc.
August 2000 - April 2005
District/Metro Sales Assistant
* Provided high level administrative support to three District and Metro Sales Managers and 22 Sales Representatives
* Managed two staff administrative assistants
* Coordinated details of staff recruitment for the district and initiated appropriate personnel action including appointments, terminations, and salary/title changes
* Prescreened applicants, conducted initial interviews and coordinated executive interview process
* Created Sales Assistant`s policy and procedure manual and web page for distribution to offices nationwide
* Created and distributed daily, weekly, monthly and yearly statistical and budgetary reports
* Streamlined month end reporting to reduce duplicate and repetitive double entry of data
* Conducted departmental/division orientation for administrative and sales staff and training of administrative staff
* Routinely created client, prospect and other marketing/statistical presentations using PowerPoint and Excel
* Maintained records of staff time worked and time off, travel expenses, expenditures for supplies, equipment, maintenance and repairs, and other budget items
* Arranged for and organized departmental and other meetings by typing and distributing agendas, typing summary notes of the meetings for any action items needed, recorded the meetings, and provided audio/video support
* First point of contact for prospective clients
EDUCATION/CERTIFICATIONS:
Kaplan University, Online Completed 120 credits towards a BS of Paralegal Studies
Colorado Technical University, Online General Studies - Associate of Science 3/2010,
GPA 3.4
School of Paralegal Studies Certificate
MILITARY SERVICE
United States Navy, 1987 - 1991
Contact this candidate