Customer Service Sales

Tracie Leland

Email: abps1y@r.postjobfree.com

Address: ***** ***** ***** **

City: Katy

State: TX

Zip: 77494

Country: USA

Phone: 281-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tracie Leland

26218 Grace Hills Ln, Katy TX, 77494

281-***-**** abps1y@r.postjobfree.com

PROFESSIONAL SUMMARY:

* Skilled and dedicated Executive Assistant with over 28 years of experience coordinating, planning, and supporting daily operational and administrative functions

* Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, coordinating travel and managing all essential tasks

* Proven track record of accurately completing the necessary tasks within Human Resources, including payroll, benefits and interviewing

* Adept at maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, as well as achieve organization objectives

* Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages

* Accurately provides detailed reports and invoices to ensure accounts payable/receivable are reconciled

* Proficient in 10-Key, Microsoft Office: Word, Access, PowerPoint, Excel, Publisher, QuickBooks, Word Perfect, Quicken, Pinnacle Studio, Adobe Creative Suite: Photoshop, Indesign, Illustrator, ProPresenter and Adobe Professional

RELEVANT PROFESSIONAL EXPERIENCE:

Texas Mirrors & More

July 2012 - October 2012

Office Manager

* Answer phones, maintain the showroom, maintain office equipment, order supplies and reorganize office to improve efficiency.

* Create customer invoices, review current bills and renegotiate rates, create work orders and client files.

* Input, scan, coordinate, report and organize all client and vendor files.

* Create estimates based on company standards and customer specifications. Maintain current project and estimate tickler files to track job completion.

* Coordinate with contractors and vendors to maintain work schedules for daily activities, organize customer activities and gallery functions.

CrossPoint Community Church

January 2010 - May 2012

Executive Assistant

* Serves as high level administrative support to Central Operations (Working for the Director of eBusiness & Communications) and 3 facilities, consisting of 4 Pastors and the Executive Director

* Schedules and coordinates meetings, creates agendas, presentations, and reports and compile summary notes

* Manages expense reports, reconcile credit card accounts, solve billing discrepancies, disseminates the budget and approve check requests

* Assisted with planning and execution of multi-million dollar land purchase, contract and paperwork management

* Tracks weekly contributions, payroll and employee hours

Communication Coordinator

* Develops an ongoing communication and marketing plan for events, projects and an editorial calendar

* Manages production team of up to 8 people (including video, recording, sound and projection)

* Collaborates with the business teams in order to develop and execute comprehensive advertising, marketing, and program introduction plans

* Manages all in-house printing and coordinates if other printing needs are warranted

Graphic Arts Developer

* Create all collateral for activities of 1000+ participants

* Creates print collateral: flyers, posters, and banners, brochures, mailing material, newspaper/magazine ads and area maps

* Produce web graphics and the necessary components for email campaigns

* Organize and maintain photo, logo library; design branded materials to be used as templates

* Ensure the company brand is maintained throughout all publications

Paychex, Inc.

April 2008 - December 2008

Administrative Assistant

* Administrative support to Customer Service Manager of Business Solutions and four Customer Service Representatives

* Surpassed company average in client maintenance and resolutions of issues for Texas and parts of Louisiana by 15%

* Supervised responses to questions from internal and external clients

* Coordinated meetings including audio/visual needs, preparing and distributing meeting materials, scheduling travel arrangements, shipping materials for offsite meetings and producing HR packets

* Routinely created client, prospect and other marketing/statistical presentations using PowerPoint and Excel

* Created and distributed weekly, monthly and yearly statistical and budgetary reports

Paychex, Inc.

August 2000 - April 2005

District/Metro Sales Assistant

* Provided high level administrative support to three District and Metro Sales Managers and 22 Sales Representatives

* Managed two staff administrative assistants

* Coordinated details of staff recruitment for the district and initiated appropriate personnel action including appointments, terminations, and salary/title changes

* Prescreened applicants, conducted initial interviews and coordinated executive interview process

* Created Sales Assistant`s policy and procedure manual and web page for distribution to offices nationwide

* Created and distributed daily, weekly, monthly and yearly statistical and budgetary reports

* Streamlined month end reporting to reduce duplicate and repetitive double entry of data

* Conducted departmental/division orientation for administrative and sales staff and training of administrative staff

* Routinely created client, prospect and other marketing/statistical presentations using PowerPoint and Excel

* Maintained records of staff time worked and time off, travel expenses, expenditures for supplies, equipment, maintenance and repairs, and other budget items

* Arranged for and organized departmental and other meetings by typing and distributing agendas, typing summary notes of the meetings for any action items needed, recorded the meetings, and provided audio/video support

* First point of contact for prospective clients

EDUCATION/CERTIFICATIONS:

Kaplan University, Online Completed 120 credits towards a BS of Paralegal Studies

Colorado Technical University, Online General Studies - Associate of Science 3/2010,

GPA 3.4

School of Paralegal Studies Certificate

MILITARY SERVICE

United States Navy, 1987 - 1991

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