Manager Customer Service

Michele Ward

Email: *********@********.***

Address: **** ***** ****

City: Mount Bethel

State: PA

Zip: 18343

Country: USA

Phone: 551-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHELE WARD

551-***-**** *********@********.***

GROUP EXERCISE AND MANAGEMENT CAREER PROFILE

Over 20 years in the Fitness Industry, results-focused, quality-driven professional with a unique combination of expertise in group exercise, health and fitness, management and marketing. Effective team member who is comfortable with leading and collaborating.

CORE KNOWLEDGE & SKILL AREAS

Group Exercise Instruction aa Client Relationships aa Talent Acquisition & Training aaProgram Development aaPayroll Processing aa Marketing/Promotions aa Personal Fitness Training aa Energetic & Highly Motivated aa Outstanding Customer Service skills aaConsistently Evaluated as a Dedicated Employee

EXPERIENCE

March 2011-Present

Health Fitness Specialist, Take Care Health

A. Responsible for group exercise instruction, personal fitness training, floor supervision, fitness assessments, and new member orientation. Assist the Health Fitness manager with monthly reporting statistics, preventative maintenance processes, group exercise programming, and ongoing marketing programs. Provide continuous upkeep of in-house facility.

2003-Present

Spinning Instructor/Group Exercise Instructor, NYSC

A. Teach scheduled classes, instruct patrons on effective workout methods, provide adequate warm-up, exercises, stretching, and cool down. Keep management informed of customer & facility needs.

January 2008-January 2011

Group Exercise Manager, Club H Fitness

A. Partner with General Manager & owner to build robust group exercise programming/schedules that appeal to the general club population and meet class participation capacity ranges. Talent acquisition & training, payroll, member and guest service.

RELATED EXPERIENCE

2011-Present

2007-2008

2005-2007

RealRyder Cycling Instructor aaa RushCycling, Hoboken, NJ (facility opened in 2011)

Group Exercise Manager/Group Exercise Instructor -- Signature Fitness, Belleville, NJ

Health Fitness Professional aaa BD Fitness Center, Franklin Lakes, NJ Corporate Fitness

2002-2007 Personal Trainer/Group Exercise Instructor/Fitness Instructor aaa Classic Athletic Club, Lyndhurst, NJ

2001-2002 Assistant Fitness Director aaa Newark YMWCA, Newark NJ

1999-2001 Group Class Dir./Exercise Specialist aaa Plus One Fitness, NYC, NY

1998-2001 Aqua Aerobics Instructor aaa Asphalt Green, NYC; YMCA, NYC; Eastern Athletic Club, BK

1997-1998 Health Enhancement/Membership Director aaa Flatbush YMCA, Brooklyn, NY

1997-1997

1991-1997

Health Fitness Specialist aaa Crown South Fitness Center, RTP, NC Corporate Fitness

Duty Officer/Middle School Fitness Coordinator/Front Desk Services aaa Cary Family YMCA, Cary, NC

EDUCATION & RELATED COURSEWORK

1991-1996 BS in Psychology, University of North Carolina, Chapel Hill

Anatomy & Physiology, Biology, Chemistry, Phlebotomy, Medical Assistant Courses, Birth/Labor Assistant

GROUP EXERCISE EXPERIENCE & PERSONAL FITNESS TRAINING

Spinning aa RealRyder Cycling Classes aa Boot Camp aa Body Sculpting aa Interval Classes aa Circuit Classes aa Cardio Kickboxing aa Stretch/relaxation/yoga aa Dance/funk/hip hop/Zumba/cardio strip tease aa Seniors aa Arthritic Aquatic Exercise aa Aquatic Exercise aa Chair Exercise aa Kids exercise aa Low/high impact aa Exercise Prescription aa PNF Stretching

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