Customer Service Sales

Bill D. Alden

Email: ********@*********.***

Address:

City: San Jose

State: CA

Zip: 95125

Country: USA

Phone: 408-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.

Educational Background:

High School Dipolma from Willow Glen, San Jose CA 1/2001 to 6/1980 (General)

Job History / Details:

Summary

Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.

Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.

Highlights

Strategic account development

Strong interpersonal skills

Team building expertise

Skilled in MS Office

Proven sales track record

Relationship selling

Product training and placement

Customer-oriented

Demand forecasting

Formulating quotes

Strong communicator

Skilled multi-tasker

Strong deal closer

Knowledge of MRP Systems

Upselling and consultative selling

Exceptional customer service skills

Accomplishments

Created strategies to develop and expand existing customer sales, which resulted in 75 percentage increase in monthly sales.

Established hundreds of new accounts in a single year through successful client development.

Experience

June 2011 to November 2012

HouseLens.com, Corporate - Hermitage, Tennessee

CA Sales Director

Developed and managed new portfolio of dozens of accounts, which generated thousands in revenue per month. Upsold add-on services to existing customers, generating incremental revenue every month. High level of sales skills and extensive background working with public as well as building and managing successful sales teams.

HouseLens required all reps to establish large corporate accounts in real estate, restaurants, independent business owners, etc.

Recruited, managed and trained new and experienced sales account managers.

Developed marketing strategies and materials so account managers had proper guidance in helping grow their business.

Professional communication skills with the ability to motivate, lead and solve problems.

Extremely knowledgeable working on PC's and Mac's and all Microsoft products.

May 2008 to March 2011

Premier Financial San Jose, CA

Managing Partner - Real Estate Financing

Managing partner recruiting high quality loan officers who have knowledge and ability to properly qualify purchase and refinance clients.

Worked with agents to help them increase their own monthly loan volume where quality and knowledge was their main focus.

Loan officers were required to go through monthly training seminars which were held to keep them informed of any market or loan product updates or changes in mortgage industry.

Communicated with processing department making sure submissions were put together correctly by agents and qualified properly to keep the flow of loans moving smoothly.

Reviewed and audited closed files making sure they were RESPA compliant and ready for closing-out to be placed in storage.

Assisted agents in developing business and marketing plans to help them grow their business and become more profitable and productive for themselves and company.

Interfaced with management of lenders, title companies and real estate affiliates to ensure our agents were always using professionalism when representing our company.

April 1998 to May 2008

NFS Mortgage Company San Jose, CA

Owner/Operations Manager

Founded NFS Mortgage in 1998 with two loan officers and within one year growing to over twenty five agents providing retail residential real estate loans to many communities.

Loan officers were required to go through monthly training seminar's to keep the agents informed of any market or loan product updates or changes.

Developed new lender relationships to offer agents and clients with additional loan programs and interest rate options.

Managed compliance and quality control issues making sure loans met all industry guidelines.

Promoted the development of new associates and interns by offering assistance with assigned responsibilities providing constructive and meaningful feedback.

Education

West Valley College Saratoga, CA

Some College (two Years) Business Administration

3.0 GPA

Coursework in Business Administration and Management Coursework in Marketing and Communications

Additional Information

PROFESSIONAL INVOLVEMENT

Member of Mortgage Broker's Assoc, San Jose, CA. 2002 - 2008

Mortgage Brokerage Meeting Organizer and Director. 2002 - 2007

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