Customer Service High School

Confidential User

Email: ********@***********.***

Address:

City: Rancho Cucamonga

State: CA

Zip: 91730

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized, efficient restaurant professional with over 10 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Detail-oriented and able to learn new tasks quickly and effectively.

Educational Background:

High School Dipolma from Fullerton College, Fullerton CA 1/2001 to 6/2003 (Liberal Arts)

Job History / Details:

Summary

Organized, efficient restaurant professional with over 10 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Detail-oriented and able to learn new tasks quickly and effectively.

Highlights

Point of Sale (POS) system operation

San Bernardino County Food Handlers card

High-volume dining

Food and beverage specialist

In-depth food and wine knowledge

Food safety understanding

Works well under pressure

Exceptional interpersonal skills

Highly responsible and reliable

Extensive hospitality background

Accomplishments

Awarded "Outstanding Employee" in 2000, 2002, 2003, 2005, 2008

Generated a 15-20 percentage increase in wine sales by making appropriate food-pairing suggestions to guests.

Experience

November 2009 to March 2010

Old Spaghetti Factory Redlands, Ca

Server

Provided exceptional service to guests, assisted in food suggestions, wine pairings. Answered guests concerns, addressed problems. Provided guests with quick and accurate checkout, and cash handling procedures.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned restaurant with staff, effectively used items in stock to decrease waste and profit loss.

March 2007 to September 2008

Islamorada Fish Company Rancho Cucamonga, Ca

Server

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Assisted guests with making menu choices in an informative and helpful fashion.Managed opening duties, including stocking, and some food preparation.

March 2003 to May 2006

Red Robin Restaurant Chino Hills, Ca

Server

Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed opening and closing duties, including restocking items and cash handling. Delivered exceptional, friendly and fast service.

Trained new servers, occasionally filled in for bartender. Worked cocktail shift in the bar. Opened Ranhco Cucamonga location as well.

September 2002 to March 2003

Disneyland/California Adventure Anaheim, Ca

Wine Hostess

Served a variety of wines to park guests. Consistently adhered to quality expectations and standards. Explained differences in wines, headed various wine tasting throughout the season.

October 1999 to August 2002

Olive Garden Restaurant Orange, Ca

Server

Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Managed both opening and closing duties, including restocking items and reconciliation of the cash drawer.Correctly calculated charges, issued bills and collected payments.Skillfully anticipated and addressed guests' service needs. Trained new servers for the floor.

Education

2003 Fullerton College,

Liberal Arts

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