Customer Service Manager

Christine Quattrochi

Email: *********@********.***

Address: *** ******* **

City: Chicago

State: IL

Zip: 60108

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: $44,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHRISTINE E. QUATTROCHI

Address: 345 Orchard Lane, Bloomingdale, Illinois 60108 Home: 630-***-**** Cell: 630-***-**** Email: *********@********.***

SUMMARY OF SKILLS

* A+ Certification, working toward CCNA

* Technical working knowledge of current operating systems, including, but not limited to Windows XP and Windows 7

* Microsoft Office 2010 Professional, network protocols, TCP/IP, Ethernet, firewalls, VPN and Wireless

* Extensive skills in IT and Network administration (analysis, diagnosis and resolution), backup & recovery, including creation & implementation of Ghost, including network administration

* Excellent communication, interpersonal, analytical, technical and problem solving skills

* Proficient in various software;

o Microsoft Office; Word, Excel (advanced), Power Point and Adobe Acrobat

o Dreamweaver, Crystal database design and reporting, ODBC queries

* Experience with HTML and XHTML for modifying websites, also FTP site development

* Quick and conscientious learner, with a thirst for knowledge

* Training and troubleshooting for proprietary software

* Knowledgeable in accounting principles

EXPERIENCE

Lexington Health Network 2011-present

Helpdesk Analyst

* Provide first-contact, end user support, mostly remote

* Troubleshoot proprietary 3rd party healthcare software/EMR

* New user setup, including Active Directory and Exchange

* Maintain inventory of IT assets

Visiting Nurse Association of Fox Valley 2008-2010

Help Desk Technician

* Provide first and second level end user support

* Troubleshoot proprietary 3rd party healthcare software

* New user setup and configuration

* Educate staff, individually and in groups, regarding secure and efficient use of information systems

O'Brien Corporation, St. Charles, Illinois 2006-2007

Information Services Administrator

* Troubleshoot hardware and software issues, on a day-to-day basis.

* Create and maintain all facets of customer online e-commerce sites through TopForm Webec software.

* Work directly with internal Sales Representatives and Customer Service Representatives and, also external clients, to assist in meeting our customer`s needs.

* Train internal personnel and customers on all functions of TopForm software.

* Assist with TopForm and ODBC database daily reporting.

* Attended TopForm conferences and other training sessions

Core Vision Group, Carol Stream, Illinois 1997 - 2006

IT Administrator (2000 - 2006)

* Maintained Windows 98, XP, 2000/NT server, and Unix server, local and long distance for over 50 employees.

* Provided system management for servers, desktops, and offsite help desk support

* Managed data security, system-wide backups, created and implemented Ghost and anti-virus security.

* Coordinated EDI activities for customers to provide electronic billing and warehouse order releases.

* Training and troubleshooting for print distributor software.

* Created and maintained TopForm Webec online e-commerce sites; customized to include customer`s identities and related images.

* Automated new process to decrease warehouse release tickets from 2 days to 4 hours.

* PBX phone system administrator

Accounts Payable Manager (1997 - 2000)

* Managed all accounts payable and accounts receivable transactions.

* Authorized payments, cash allocations and billing.

* Monitored and reported accounts payable and account receivable functions.

James Conway, D.D.S., M.S.D., Geneva, Illinois 1990 - 1997

Office Manager

* Managed all office related activities; insurance billing, debt collection, payroll accounts receivable and accounts payables.

* Responsible for the interviewing and hiring of new employees.

* Maintained schedules for personnel.

* Provided dental assistance when needed.

EDUCATION AND CERTIFICATIONS

CompTIA A+ Certification, Glen Ellyn, Illinois 2005

CCENT - Cisco Certified Entry Network Technician Soon

College of DuPage Glen Ellyn, Illinois 2004 - Present

* Member Phi Theta Kappa

* Working toward degree in Computers & Internet Working

Wright College, Liberal Arts, Chicago, Illinois 1980 - 1982

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