Manager General

Claude Groulx

Email: *********@********.***

Address: *** ********* ****

City: Hollywood

State: FL

Zip: 33019

Country: USA

Phone: 965-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Claude Groulx

Dear Sir/Madam,

I am a qualified Operations Executive with a Master Degree in Business

Management who has demonstrated the ability to lead diverse teams of professionals to

new levels of success in hospitality, health and fitness industry, in cutting-edge and

competitive markets. Strong technical and business skills with over 20 years hands-on

experience in strategic planning, business unit development, project management, from

North America to North Africa and the Middle East.

Proven ability to successfully analyze an organizationaaas critical business requirements,

identify deficiencies and potential opportunities, and develop innovative and cost

effective solutions for enhancing competitiveness, increasing revenues, and improving

customer services.

To help you learn more about my track record, I have enclosed my resume which

illustrates my professional experience and training.

Based on my strong commitment to my career, I know I can add significant value to

your team. I look forward to discuss my capabilities in more details, and I am available

for personal interview at your convenience.

Sincerely,

Claude Groulx

MBA

Claude Groulx

35 Abdel Rahman Al GhafigI

Block 1, Salwa-Kuwait

Mobile : (965-********

*********@********.***

Objective

I am seeking a career opportunity as an Operation Executive with a

successful and well established company that will challenge my skills and

experience.

Qualifications

aa Over 20 years experience in managerial position from North America to the

Middle East.

aa MBA Graduate.

aa Fluent in English and French- understand some Arabic.

aa Hands-on experience in strategic planning, business development, project

and product management.

aa Great ability to identify problems and develop alternative solutions

promptly.

aa Excellent ability to manage and resolve difficult and emotional customer

situations

aa Great ability to delegate work assignments and provide recognition for

results.

aa Strong ability to look for ways to improve and promote quality of service,

identify business opportunities to enhance competitiveness and increase

revenues, and build positive team spirit.

Professional Experience

Force Holding Co., Kuwait

2009-now

General Manager

aa Oversee business development and managed daily operation of the

subsidiaries Stretch Fitness Center and Olympia Sporting Goods Co, in

order to increase revenues and control expenses to achieve budget and

greater profitability.

Hilton Kuwait Resort

2008-2009

Resort Manager

aa Managed daily operation of the recreation and the spa department.

aa Worked directly under the General Manager to direct, plan and

coordinate all sports and leisure activities.

The Palms Hotel and Spa, Kuwait

2007-2008

Resort Manager

aa Managed the recreation team for the Beach Club, Spa and Dive center.

aa Successfully increased the sales from 2007-2009 by 25% annually.

aa Implementing all safety and regulation procedures.

aa Organized training seminars for employees such as Fitness certification,

Fire prevention, first aid and CPR.

Nassif Investment Corporation, Egypt

2006-2007

Business Development Manager

aa Oversaw the Launching of Goldaaas Gym franchise in Egypt.

aa Developed and introduced business plan to standardize the operation

and services.

aa Assures that quality standards are met to achieve customer satisfaction

and maximum revenues.

aa Analyzed and identified business opportunities to expand the franchise

throughout the Middle East.

Le Grand Hotel, Montreal,Canada

2002-2005

Assistant General Manager

aa Oversaw with the General Manager the operation of a 5 stars Hotel with

732 rooms, 3 Restaurants and 3 Ballrooms.

aa Directed, planned and coordinated all hotel activities in order to achieve

maximum profitability, ensure guest satisfaction, and protect financial

aspects.

aa Maintained high quality standards in all areas, as it related to

appearances and cleanliness of premises.

aa Ensured that preventative and corrective maintenance programs are in

place to protect all physical assets.

aa Resolved guest complaints promptly and assured corrective actions

were taken in a timely and professional manner.

aa Prepare yearly budgets and forecast with each departments.

Le Grand Hotel, Montreal-Canada

1997-2002

Director of Operations

aa Interfaced with hotel department heads to assure operation

effectiveness, safety and efficiencies to meet performances objectives

and maximize revenues.

aa Analyzed and found business opportunities to improve operation and

customer satisfaction.

aa Made sure that organizational strategies are achieved.

Le Grand Hotel, Montreal-Canada

1990-1994

Director of Security

aa Resolved guest related issues in accordance with hotel standards and

safety policies.

aa Oversaw hotel operation and assured safety of the Hotel premises.

aa Identified and resolved problems in a timely manner to prevent disruption

of operations.

aa Plan and organize all security related training for staff.

Caruso Health Club and Spa, Montreal-Canada

1987-1990

Health Club Manager

aa Directed daily operation, and implemented all club standards and

policies.

aa Developed sales and marketing strategies to maximize revenues.

aa Assure customer satisfaction to improve renewal rate.

aa Controlled expenses to maximize profits.

Education

Canterbury University, United Kingdom

Masters Degree in Business Management- 2008

University of Quebec, Montreal-Canada

Bachelor degree in Business Administration- 1985

Cornell International Correspondence School

Hotel and Restaurant Management Diploma-1991

Hilton University

Leadership and Management training (SHINE)-2009

Technogym institute, Italy

Master Trainer Course-2009

Professional Private Trainers Association, USA

Fitness and Nutrition Specialist-2004

Montreal Fire Department, Canada

Advanced training in EFR, Fire Prevention and Bomb Threat-1994

Palms Dive Center, Kuwait

PADI open water course-2008

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