Customer Service

Kaila's InformationLocation: CEDARBURG, WITitle: Customer ServiceWilling to Relocate: NoMember Since: 2012-01-31

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CONTACT N49 W6241 Western Rd #6

INFORMATION

EDUCATION Grafton High School, Grafton, Wisconsin

High School Diploma

Graduated May 1999

RELEVANT Fiddleheads Coffee Caf and Roastery, Thiensville, WI USA

EXPERIENCE

Caf Manager October 2009 to present

Responsible for running all daily caf operations for two caf s, including preparation of food and drink, completing transactions, preparing internal schedules and orders, supervising wholesale production ordering and packaging, conducting product demos

80% return-customer business necessitated frequent positive customer interactions and building of community relationships

Responsible for hiring, evaluation, and termination of employees

Experience networking with local businesses, planning and catering large events

Responsible for store's cost of goods, deposits, implementing food safety and compliance with Department of Health requirements

ServSafe certified

Fiddleheads Coffee Caf and Roastery, Thiensville WI USA

Corporate Trainer October 2009 to present

Responsible for the training of all new employees in three different caf s

Wrote and maintained a corporate training manual

Focus on consistency and quality control throughout a growing company

Fiddleheads Coffee Caf and Roastery, Thiensville, WI USA

Caf Worker/Barista June 2000 to present

Longest full-time employee in company history

Responsible for food and beverage preparation

Customer service emphasized; personal relationships with 100+ regulars formed and maintained

Schwarz Pharma, Mequon, WI USA

Office Custodian February 1999 to July 2003

Responsible for cleaning and maintenance of large office

RELEVANT SKILLS Extensive customer service experience

Management of 12+ employees

Money counting and handling

Local networking

Event planning

Marketing

ServSafe Certified

REFERENCES Mike Wroblewski 262-***-**** ****@*****************.*** Owner/General Manager of Fiddleheads Coffee Caf s

Connie Schmitz 262-***-****

**********@***.***

Chief Financial Officer, Fiddleheads Coffee Caf

Gabrielle Zenoni 262-***-**** *******@***.***

Manager, Fiddleheads Coffee Caf, Roasting Location

Former Employee

More references available upon request

Contact this candidate