Sales Customer Service

Title:Scott Schafer

*********@*******.***

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Name: Scott Schafer

Address:

City: Southlake

State: TX

Zip/Postal Code: 76092

Country:

E-mail: *********@*******.***

Primary Phone: 817-***-****

Background

Most Recent Job Title: District Sales Manager

Most Recent Employer: Boehringer Ingelheim Pharmaceuticals

Career Level: Manager, Director Level

Availability or Timeframe: Immediately

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: Masters

Languages Spoken

:

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles: District Manager

Account Manager

Director

Desired Job Types

: Contract, Employee

Work Status: Full Time

Desired Shifts

: 1st Shift

Desired Travel: 100%

Category: General Management and Administration, Customer Service, Health Care

Management, Sales/Business Development, Marketing, Transportation/Logistics

Company Size:

Company Type:

Industry: Biotechnology, Health Care / Social Assistance, Logistics, Pharmaceuticals,

Transportation, Warehousing

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Copyright c 1997- Lee Hecht Harrison, Inc.

Scott Schafer

www.linkedin.com/in/scottschafer1

Southlake, TX 76092 *********@*******.***

PROVEN SALES LEADER

Boehringer Ingelheim Pharmaceuticals

1998 to 2009

District Manager

: Dallas, TX (2009)

Led a primary care district, in four therapeutic areas, generating over $12.5 million in

annual sales. District portfolio sales are ranked: number one, number two, number three

and number six in the region.

Mastered personal competency development in Geo-team sales, co-promotion partnerships,

managed care pull through initiatives and overall teamwork and collaboration.

HIV Specialty District Sales Manager: Dallas, TX (2004 to 2008)

Managed sales team of nine virology sales representatives responsible for generating $28

million in annual sales.

Monitored, guided and coached direct reports to meet/exceed performance targets, improve

sales ability and productivity measures. Developed regional speakers and key opinion

leaders. Responsible for major account management with hospitals, multiple state drug

assistance programs, government accounts and corrections institutions.

Presidents Club winner 2005 and 2008: top district sales award.

Responsible for successful new product launch. Achieved 171% of product sales goal.

Consistently coached direct reports to place in President s Club:

2005 four President s Club winners, one Gold level winner

2006 one Silver level winner

2007 one President s Club winner

2008 one President s Club winner, one Bronze winner

Successfully coached multiple representatives for promotions.

Developed four district representatives as managerial candidates.

Certified Targeted Selection Facilitator; lead managerial development class for high

performing representatives.

Served on the Regional Director /District Manager Council.

Hired five representatives for the current district.

Specialty Sales Representative

: Richmond, VA (2001 to 2004)

Successfully promoted four different therapeutic class medicines to community based

specialists and hospitals including: cardiology, neurology, urology and neonatology.

Continually produced sales growth averages superior to regional and zone averages in a

highly restrictive managed care marketplace.

2004 Sales ranking 83 of 174 nationally top 47%

2003 Sales ranking 40 of 174 nationally top 23%

Displayed expert mastery of the Management Development Curriculum, completed at Tier One -

highest rating.

Effectively presented clinical data to the Virginia State Health Department to add Mobic

to COX 2 formulary. (completed against Vioxx and Celebrex).

Paved the way for superior district and regional product growth.

Acted as the district speaker program coordinator, budget administrator.

Conducted POA meetings, including new product launch.

Assumed the role of lead representative of the local sales matrix team.

Led local team in customer profiling, targeting exercises.

Identified and developed regional speakers/KOL s for multiple disease states.

Certified Field Trainer

: Richmond, VA (2000 to 2004)

Successfully completed a rigorous Sales Training and Development certification process at

Tier One status highest outcome.

Demonstrated superior product knowledge, selling skills, coaching techniques, and mastery

of adult learning principles.

Directed product knowledge and sales messaging portion of regional POA meetings for two

new product launches.

Responsible for training three new hires on behalf of district manager.

Scott Schafer page 2 *********@*******.***

Professional Sales Representative

: Richmond, VA (1998 to 2000)

Office based sales representative focusing on primary care physicians, promoting three

different therapeutic medicines.

Posted 136% yearly sales growth within a severely restricted managed care marketplace.

Presidents Club Recognition for district sales achievements in 1999 (top 10%

performance).

Regional Director Spot Recognition Award in 1999 for sales analytics and teamwork.

Overnite Transportation Company

: A Union Pacific Company1989 to 1998

Director

: Fleet Services Planning and Analysis: Richmond, VA (1998)

Responsible for all capital, payroll, and operating budgets for a 725 employee, 30,000

unit fleet; totaling over $60 million annually.

Instituted measures to reduce costs by 11% while simultaneously decreasing preventative

maintenance delinquencies by 25%.

Initiated, trained and coached cross-functional, employee process improvement teams.

Director

: Team Overnite: Richmond, VA (1996 to 1997)

Mastered National Labor Relations Board guidelines for operating within an employee union

certification process.

Successfully defeated several regional Teamster unionization campaigns.

Simultaneously managed six different, nationally based, employee involvement task

improvement teams.

Heightened employee participation by 15% and successfully increased return on investment

by 18% percent.

Director

: Claims Administration: Richmond, VA (1994 to 1996)

Managed the daily operations of a twenty three person cargo claims settlement department.

Introduced customer centric principles combined with new technologies to radically

improve all key department metrics.

Led the claims prevention council comprised of senior sales and operations management.

Improved customer satisfaction by 15%, employee satisfaction by nine percent, while

posting an overall decrease of eight percent in cost per transaction.

Manager

: Customer Service: Richmond, VA ( 1992 to 1994)

One of four individuals responsible for centralizing a customer service call center for a

national trucking company. Contributed significantly in the development and implementation

plans and procedures for national, toll free, customer service call center.

Involved in every aspect of industry benchmarking and executing the recruiting, hiring,

training and day to day management of a staff of over 100 associates.

Managed the team to meet or exceed all call handling goals, including time to answer,

abandonment rate, and length of call; all while instituting high customer call quality

standards.

Service Center Manager

: Tucson, AZ (1989 to 1992)

Responsible for all phases of service center functions, P& L, operations, sales, cargo

claims, safety, maintenance, and employee satisfaction.

Account responsibility for top 20 sales accounts.

Improved Operating Ratio from 104 to 98.

Grew quarterly revenues by 38% and improved lane averages more than ten percentage points

during regional operations contests.

Youngest individual ever appointed to this position in the 63 year history of the

organization.

EDUCATION:

MBA

Candidate: The University of Dallas Graduate School of Management: Dallas, TX.

Bachelor of Arts,

Government Major: The College of William and Mary: Williamsburg, VA.

-Active in community through: charitable fundraising, home owner s association and

coaching youth athletics

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