Customer Service High School

Confidential User

Email: ********@***********.***

Address:

City: Lake Orion

State: MI

Zip: 48362

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused certified massage therapist with experience in swedish massage,deep tissue and hot stone therapy. Well-organized and dependable with excellent customer service skills. Seeking a position with an organization that offers an environment to utilize my skills and provide quality bodywork treatments.

Educational Background:

High School Dipolma from Ayur Veda Therapeutic Massage Foundation, Lake Orion MI 1/2001 to 12/2012 (Therapeutic massage therapy)

High School Dipolma from Dorsey, Lake Orion MI 1/2001 to 12/2012

Job History / Details:

Summary

Client-focused certified massage therapist with experience in swedish massage,deep tissue and hot stone therapy. Well-organized and dependable with excellent customer service skills. Seeking a position with an organization that offers an environment to utilize my skills and provide quality bodywork treatments.

Skills

Ability to perform multiple 60 minute swedish massages

Ability to perform deep tissue massage

Experienced in hot stone massage

Chair massage

Properly obtain and record client information

Maintain client confidentiality

Design and execute proper massage treatments to clients

Excellent verbal communications/ customer service skills

Highly organized

Performs well in high-demand, fast-paced environment

Cash management experience

Positive,enthusiastic and helpful attitude

Computer literate

Accomplishments

Collaborated with clients to ensure the delivery of efficient, high-quality service

Planned and coordinated events to market services to new clients

Scheduled and performed multiple massages on returning clients

Experience

September 2012 to December 2012

Ayur VedaTherapeutic Massage Lake Orion, MI

Student massage therapist

Worked closely with clients to produce overall relaxation.

Obtained and recorded client medical history and personal information. Provided a clean,safe and comfortable environment.

March 2001 to Current

Carmans' Cleaning St. Clair Shores, MI

Owner

Responsible for the upkeep of residential properties

Dusting, organizing, disinfecting and sanitizing all areas of the home

Sweeping, vacuuming and polishing floors

Communicating with customers

Cash handling

May 2007 to June 2007

St. John Macomb hospital Warren, MI

Patient Care Technician externship

Providing care for patients in the hospital

Obtained and recorded patients medical information; vital signs, intake/output, glucose levels.

Assisted patients with bed baths, oral care,personal hygiene, catheter care.

Changed and provided clean linens.

Maintained proper positioning of client.

Reported to head nurse.

September 1998 to January 1999

United States Postal Service Troy, MI

Mail Handler

Responsible for sorting and organizing incoming/outgoing mail

Organization of mail.

Sequenced mail for appropriate distribution.

Operated mail machines.

Loaded/unloaded trucks.

March 1996 to August 1998

Palace Cleaners Sterling Heights, MI

Presser

Steam pressed clothing articles

Ensured proper care of different fabrics.

Organized and assembled customers orders properly.

Counter help/customer service.

Performed cash transactions.

October 1993 to March 1996

Windmill Cleaners Sterling Heights, MI

Manager/Press operater

Responsible for management of business operations

Opened/closed store.

Maintained all equipment and machines.

Managed 4 employees at all times.

Supply ordering.

Resolved customer complaints.

Trained new employees.

Customer relations.

Cash handling.

Education and Training

2012 Ayur Veda Therapeutic Massage Foundation Lake Orion, MI

Certificate Therapeutic massage therapy

Trained in proper application and techniques for :

Swedish massage

Deep tissue massage

Hot stone

Chair massage

Esalen massage

Sports massage

Prenatal massage

Miracle ball

Foot bath

ROM/strethching

Coursework in scientific and therapeutic myomassology, anatomy, physiology, kinesiology, pathology, business ethics and medical terminology. Required to complete 3 instructor massages.Completed 3 months of Student clinicals.

2007 Dorsey Roseville, MI

Certificate Patient Care Technician

Coursework in anatomy and physiology, medical terminology, patient care,specimen testing,wound care, rehabilitation and restorative care. Completed a required 6 week externship within St. John Macomb Hospital.

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