Customer Service Technical Support

Shavonne Washington

Email: ********@***************.***

Address:

City: Miramar

State: FL

Zip: 33029

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Analytical Network and Computer issue adept in resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Customer Care Agent with 2 years in technical and over 10 years of customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Educational Background:

High School Dipolma from Miami Union academt, North Miami FL 1/2001 to 5/1992 (Diploma)

Job History / Details:

Career Focus

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Analytical Network and Computer issue adept in resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Customer Care Agent with 2 years in technical and over 10 years of customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Core Qualifications

Troubleshooting proficiency

Exceptional telephone etiquette

Skilled multi-tasker

Education and Training

2014 Southeastern College Miami Lakes, Fl

Associate of Applied Science Computer Networking with Emerging Technologies

Accomplishments

Obtained Server Plus Certification

Career ID#COMP001020470150

September 25, 2012

Work Experience

October 2008 to Current

United Health care Inc Sunrise, Fl

Customer Care Research Analyst

Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Provided thorough support and problem resolution for customers.

March 2007 to July 2009

Precision Response Corporation H&R block Sunrise, Fl

Technical Support Representative

Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.Processed an average of 60 inbound and outbound technical support calls per day. Support customers with online billing and account issues.

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