Sales Manager

Millicent DasGupta

Email: ********@*********.***

Address:

City: Southfield

State: MI

Zip: 48076

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

In my 13 years of sales and management experience I've learned that in order to be successful, you have to build relationships with people by asking the right questions. I am the person who can get results in any environment by staying calm and handling priorities first. I enjoy building a team that wants to win by doing things the right way. I am a fast learner who doesn't need much supervision to achieve company goals.

Educational Background:

High School Dipolma from Eastern Michigan University, Ypsilanti MI 1/2001 to 4/2000 (Marketing)

High School Dipolma from Eastern Michigan University, Ypsilanti MI 1/2001 to 12/2012

Job History / Details:

Summary

In my 13 years of sales and management experience I've learned that in order to be successful, you have to build relationships with people by asking the right questions. I am the person who can get results in any environment by staying calm and handling priorities first. I enjoy building a team that wants to win by doing things the right way. I am a fast learner who doesn't need much supervision to achieve company goals.

Highlights

Business development

Complex problem solving

Reliable

Excellent communication skills

Excels in team leadership

Strong interpersonal skills

Excellent time management skills

Energetic

Accomplishments

Created strategies to develop and expand existing customer sales, resulting in 126 percentage to goal

Received an internal audit score of 98.7 percentage

Originated over $4MM in loan volume through professional networking, loan reviews and marketing.

Developed 3 teller staff to become top performers within the company

Created a state-wide newsletter as a core team member of an Affinity group

Gave diversity presentation to company leadership and colleagues

Developed and maintained a plan to improve and maintain customer experience scores from 20pts below goal to 10pts above goal in 13 weeks

Experience

June 2009 to May 2012

Bank of America Westland, MI

Banking Center Manager

Actively recruited and oversaw training for all new branch employees.

Implemented annual performance appraisals for all branch staff.

Exceeded quarterly sales goals by 26 percentage .

Managed people and day-to-day business by communicating crisply and candidly desired expectations.

Successfully managed a critical store while exceeding sales and operations goals.

Implemented annual performance appraisals for all branch staff.

Resolved customer and employee issues by listening, demonstrating empathy, and giving solutions.

Delivered the tough message as needed by staying firm and getting the buy in from the employee or customer.

Coached, trained, and developed employees to improve skills and created action plans to track results.

Performed surprise monthly cash audits of Assistant Manager and teller staff.

March 2008 to April 2009

Bank of America Detroit, MI

Premier Client Manager

Actively managed the client relationships who had at least $250,000 in deposits with the bank.

Worked with a Financial Advisor partner to refer business for my clients.

Educated customers on the variety of loan products and available credit options.

Provided expert financial advice on mortgage, educational and personal loans.

Monitored more than 200 client relationships per year.

September 2005 to March 2008

Chase Bank Detroit, MI

Personal Banker

Opened over 100 bank accounts per month to English and Spanish speaking customers.

Wrote over $4MM in loans.

Sold $1MM in investment products.

Coached tellers to increase referrals.

May 1999 to August 2005

AFLAC Insurance Southfield, MI

Benefits Specialist

Built a book of business with over 50 business accounts with 3 - 3,000 employees as an Independent Agent.

Earned new business by cold calling, prospecting, networking and referrals.

Gave group presentations to employees to sell the product with a 70 percentage close ratio.

Met with business owners to secure deal.

Serviced new and existing clients.

Education

2000 Eastern Michigan University Ypsilanti, MI

Bachelor of Business Administration Marketing

Active in numerous organizations

Elected to Student Government

2000 Eastern Michigan University Ypsilanti, MI

Bachelor of Arts Spanish

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