Engineer Training

JUSTIN D. TURNER

SUMMARY OF QUALIFICATIONS

Highly customer focused,

technically strong, and passionate about Microsoft's' products and technologies

Excels in a team environment

while maintaining self-reliance

Accomplished in identifying and

solving complex technical issues

A

high-energy, enthusiastic and dependable individual who excels in challenging

and competitive environments

Successful in

learning and comprehending new systems and methods

Recognized for

high ethical standards in all work performed.

Eleven years of

Microsoft Windows Server Platform experience: 11 years Active Directory, 7

years Setup/Cluster, Performance and

Networking

MICROSOFT EXPERIENCE

Senior

Support Escalation Engineer -Enterprise Platform Support (2008 - Present)

Support Topic Lead for Active Directory

Technologies

Subject Matter Expert (SME) Lead in

Active Directory Replication

SME in AD Restore, AD Infrastructure,

DFS-R and AD Replication

SME development and training

Design and implementation of disaster

recovery plans

Daily duties include

taking complex escalated Directory Services problems, breaking it down to core

component failure, identify potential resolutions, take corrective measures and

follow up with RCA

Work with other business

units to guide the creation of 300/400 level content/training that meets the

technical and business requirements of the Directory Services specialty

Support

Escalation Engineer -Enterprise Platform Support (2006 - 2008)

Received escalated, technically

complex mission critical or politically hot customer issues

Solved highly complex level of escalated

problems, involving broad, in-depth product knowledge

Used trace analysis,

source code, and other sophisticated debugging tools to analyze problems and

develop solutions to meet customer needs

Managed hot issues by

setting customer expectations, devising action plans, being available 24x7, and

professionally communicating to all parties involved

Lead triage meetings to share knowledge

with other engineers and develop customer solutions

Developed and delivered technical

training to other engineers

Acted as technical focal point in

cooperative relationships with other companies

Technical

Lead -Enterprise Platform Support (2003 - 2006)

Acted as technical lead, mentor, and

role model on a team of engineers

Provided direction to others, review

solutions and articles

Developed and deliver technical training

to other engineers

Created advanced

technical content including solution objects, KB articles, and new-hire

training

Responsible for selection of new team

members (tech screens, and face to face interviews)

Conducted proactive case reviews to

ensure SEs were effectively responding to

customer needs

Support Engineer - Enterprise Platform

Support (2000 - 2003)

Solved highly complex level of problems,

involving broad, in-depth product knowledge

Reported software bugs and customer

suggestion

Consistently shared best practices with

team members and customers

Acted as technical resource for broad

and complex issues

Developed and delivered in depth

technical training to other engineers

Maintained strong working

knowledge of pre-release products and took ownership for product improvement in

key product areas

Recognized for adept troubleshooting

skills and selected to become the next team lead

Strong knowledge of Microsoft Windows 2000/2003 Server and Microsoft client

products

RELEVANT EXPERIENCE

Microsoft (2001 - Present)

Provided

Severity-A Critical Situation support in the Platforms After

Hours Support team as a Support Escalation Engineer

Products

supported include: Windows Server 2008, Windows Server 2003, Windows 2000

Server, ISA Server, and SMS 2.0

--Internet

Explorer and Internet Explorer Resource Kit (IEAK), Windows client OS support.

--specialties

supported in Platforms include: Directory Services, Setup, Cluster,

Performance, and Networking

Held

the following positions: Support Engineer, Technical Lead, Support Escalation

Engineer, Sr. Support Escalation Engineer

Volt Technical Services (2000-2001)

Contracted

to work at Microsoft in the Platforms After Hours Support Group as a Technical

Support Professional

Products

supported include: Windows 2000 Server, Advanced Server, and Professional

--Windows NT

4.0 Server, Enterprise Server, Terminal Server, Workstation

--Proxy Server

and Internet Security and Acceleration Server (ISA)

--Systems

Management Server, Small Business Server (SBS) 4.5 and SBS 2000

--Internet

Explorer and Internet Explorer Resource Kit (IEAK), Windows 9.x and Windows

Millennium

--All service

packs and security patches of the above products.

Consistently

rated "Very Satisfied" on Customer feedback reports

Received

"Customer Appreciation" award 5 straight months for Outstanding

Customer Support

Rockwell Collins (1999 -2000)

Installed and

configured Win 95, Win 98 and WinNT 4.0.

Installed and

configured Lotus Notes, Office 97 and Netscape Communicator.

Reorganized IP

infrastructure to allow for more workstations to be added to network

Worked with various

wiring and connection methods to allow for network connectivity including:

--Shielded Twisted Pair, Unshielded Twisted Pair, RG-58 Coax, RS-232C, and

RJ-45

Responsible

for setup and configuration of multiple nodes on the network including: IBM compatible

PC's,

--laptops, NICs, Hubs, Laser Printers, Ink Jet Printers and HP Jet Direct

Networked Printers.

Various IT

related tasks included: Setup of Network accounts, Troubleshooting Network

Problems, Installation and configuration of software, and configuration of PC's

for LAN connectivity.

Act Communications (1998-1999)

Installed and

configured Win 95 and WinNT 4.0

Installed and

configured Lotus CC Mail, Office 97 and Internet Explorer

Built up new

patch cables for 10BaseT network

Worked with

various wiring and connection methods to allow for network connectivity

including:

--Unshielded Twisted Pair, RS-232C and RJ-45

Responsible

for setup and configuration of multiple nodes on the network including: IBM

compatible PC's,

--laptops,

NICs, Hubs, Laser Printers, and Ink Jet Printers

Various IT

related tasks included: Setup of Network accounts, Troubleshooting Network

Problems, Installation and configuration of software, and configuration of PC's

for LAN connectivity.

Co-Administered

40-user Novell/NT server network with Windows 95 clients

Responsible

for migration from Windows 3.1 to Windows 95 and hardware upgrade of all

computers

United States Air Force (1994-1998)

Held Top

Secret Security Clearance

Installed and

configured Win 3.1, Win 95 and WinNT 4.0

Installed and

configured Outlook Express, Office 95 and Internet Explorer

Built up new

patch cables for 10BaseT network

Worked with

various wiring and connection methods to allow for network connectivity

including:

--Unshielded Twisted Pair, RS-232C and RJ-45

Assisted

Base-wide computer users through Help Desk Phone Support and Desk Side Support

Executed the

configuration and set up of organizational computers following the transition

to a new location

--Assisted

with configuration of 30 computers for LAN connection

--Installed

Windows 95/98 and set up for e-mail

Assisted with

computer hardware/software training in an organization of over 500 people

--Conducted

Windows 95/98 familiarization training

--Tutored

individuals with basic PC skills

ACHIEVEMENTS

Microsoft

Certified Master: Windows Server 2008: Directory

MCITP:

Enterprise Administrator on Windows Server 2008

MCSE, Security

on Windows 2000, 2003 MCSE on Windows NT, 2000, 2003 MCSA on Windows 2000,

2003

Platforms After Hours Support Team Member of the month/quarter on

several occasions.

Nominated for

Outstanding Airmen of the Month/Quarter on two occasions

Consistently rated excellent

and outstanding on all Air Force performance appraisals

Received Top

Graduate award in Air Force Computer Networking Technical School class

Deployed to

Turkey as Small Computer Systems Manager in support of Operation Northern Watch

--Responsible

for maintenance of all assigned computers in an AWACS E-3 Squadron

--Assisted

users with various day-to-day hardware and software problems

EMPLOYMENT HISTORY

Microsoft Corporation,

Irving, TX 2001-Present, Microsoft Platforms Support (PAHS and Directory

Services)

Volt Technical Services, Irving, TX

2000-2001, Microsoft Platforms Technical Support Professional

Rockwell Collins, Irving, TX

1999-2000, In Flight Entertainment Field Service Technician

Act Communications, EctorTX

1998-1999 Network Administrator

United States Air Force:

--Tinker Air Force Base, OK 1998-1999 Computer Network Specialist /Help Desk

support

--Cannon Air Force Base, NM

1994-1998 Airframe and Powerplant Maintenance

Technician

EDUCATION AND TRAINING

University of

North Texas, TX - B.A.A.S. ATPI, Summa Cum Laude

Northlake

College, TX - Associate in Science. A.A.S, 4.0 GPA

Microsoft -In-house Classroom

Training, Advanced training on Various Microsoft Products -over 300 hours

Northlake

College, TX -MCSE Certification Program; Completed program with a 4.0 GPA

333 TRS

Keesler AFB, MS -LAN Administration and Hardware Specialist, 504 Hours

REFERENCES AVAILABLE UPON

REQUEST

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