Manager General

Ernie Montalvo

Email: *********@********.***

Address: **** *** ***

City: Anaheim

State: CA

Zip: 92802

Country: USA

Phone: 714-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ernie Montalvo, CHA

1682 Ord Way

Anaheim, CA 92802

Cell: 714-***-**** / email: *********@********.***

Objective: General Manager Position

Highlights of Qualifications

*10 years- experience in Hospitality Management

*Brand experience with InterContinental Hotels Group and Choice Hotels Inc.

*Opening & Renovation hotel experience

*Experience with corporate travel and leisure guests

*Personal commitment to legendary service

*"Hands on" approach to hotel management

*Passionate about revenue management and improving results

*Expert in IHG systems- OPERA, PERFORM, HOLIDEX, MICROS3700

*Fast learner, with proven skill in managing multiple responsibility

*Extensive knowledge of California State Labor Laws

*Excellent communication skills, computer skills, and general administration skills

*Creative thinker who sees beyond the box

*Experienced in alternative dispute resolution (mediation)

*Bilingual Spanish/English

Education

Certified Hotel Administrator

Engineer Major, Fullerton College

Employment History

Oct 2010 - Sept 2012

Assistant General Manager

Holiday Inn Lake Forest & Holiday Express Costa Mesa, CA

210 total rooms, select and limited -service, full catering

Sept 2007-Aug 2010

Assistant General Manager

The Hotel Hanford, Costa Mesa, CA

230 rooms, full-service, full catering

Jan 2006-Aug 2007

General Manager

Comfort Suites, Tucson, AZ

90 rooms, limited service with meeting space

May 2003-Dec2005

Assistant General Manager

Quality Suites, Santa Ana, CA

177 rooms, limited service

Feb 2002- May 2003

Assistant General Manager

Fairfield Inn, Anaheim Hills, CA

177 rooms, limited-service

July 1998-Feb 2002

Assistant Guest Service Manager

Holiday Inn OC Airport, Santa Ana, CA

175 rooms, full service, full catering

Professional Experience

Operations and Accounting

*Establish a strong financial and work environment for recent hotel opening. Exceeded revenue goals, gross house profit goals, and guest satisfaction goals

*Completed month-end reporting process, including P & L, general ledger, balance sheet, and bank reconciliation

*Participated in revenue/yield meetings

*Implemented new procedures and concepts to increase Revenue, Profit, Associate Satisfaction, and Guest Satisfaction

*Fully oversaw of capital projects, including submitting the request, gathering bids, and signing off on completion

*Maintained accounts receivable at 90% current

*Prepared weekly cash disbursement sheet, and prepared payable checks after approving invoices

*Maintained purchase order system and checkbook accounting system to manage operational expenses

*Researched and resolved guest billing problems

*Managed Food and Beverage department, including banquets for up to 95 people

Sales and Revenue Management

*Planned room rate strategies to maximize revenue

*Oversaw implementation of new IHG Perform rate-management system

*Analyzed market reports, including STAR, Competitive Shop, Hotel Intelligence, and IHG Perform, and developed strategy based on data

*Designed and marketed packages, including Holiday promotions

*Trained staff on up-selling techniques in Food and Beverage, and rooms

*Tracked production, and accommodated special requests for key corporate accounts

*Developed relationships with top corporate accounts

*Assisted sales in closing group business and meeting space

*Developed catering and banquet menus

Human Resources and Training

*Full-charge of payroll for 70 associates

*Administered employee benefits including vacation accruals and leave of absences

*Developed a comprehensive orientation program for new team members

*Developed training programs in response to guest concerns and staffing needs

*Recruited new employees

*Designed and implemented training programs for both properties

*Developed positive review system to focus on growth and development of team members

Risk Management

*Implemented comprehensive risk management program, including training in blood borne pathogens, HAZCOM, lockout/tag out, and guest safety/security

*Chairperson of the Safety Committee

*Managed general liability and worker`s compensation cases

*Conducted monthly property safety inspections

*Managed Preventive Maintenance program and Deep Clean program

Computer & Networking

*Served as in-house IT Specialist for a network of 12 computers

*Trouble-shooting computer challenges, including software difficulties, hardware malfunctions, and network problems. Managed installation of DSL and wireless internet

*Complete knowledge of the following programs:

-Microsoft Office: Word, Excel, Outlook, Publisher, PowerPoint, Access

-Holiday Inn computer systems: Opera, Holidex, Perform,IHG Online, Micros 3700

Professional References upon request

Contact this candidate