Sales Manager

Bill Durning

Email: *********@********.***

Address: **** ***** ** **

City: Bothell

State: WA

Zip: 98012

Country: USA

Phone: 425-***-****

Skill Level: Experienced

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bill Durning

3722 167th Pl SE

Bothell, WA 98012

Home: 425-***-****

Cell: 610-***-****

*********@********.***

Skill

Summary

Extensive background in and thorough knowledge of bank operations, financial services software

and sales with a history of exceeding quotas and building successful relationships. Exceptional

organizational, presentation, and leadership skills. I am looking for a position where I can utilize my

knowledge of banking, software sales, communication and interpersonal skills.

Experience

15 years

Harland Financial Solutions, Bothell, WA

Regional Sales Executive

* Conducted remote and onsite product demonstrations

* Negotiated software licenses and sales contracts

* Tracked sales opportunities in Microsoft CRM

* Managed and forecasted sales pipeline to senior management

* Participated in weekly pipeline and forecast review discussions

* Analyzed sales for profitability, training and product development recommendations

* Established and maintained an excellent rapport with clients

* Achieved sales goals with new and existing customers

* Attended trade shows

* Developed content and conducted sessions at the annual users` conference

* Completed Acclivus Sales & Negotiations training

* Exceeded $1.2 million branch automation sales quota for three consecutive years

* Received Diamond Circle award top sales 2004 - 2007

Product Specialist

* Supported EZTeller and Encore, branch automation products

* Supported Touche Analyzer, business intelligence tool

* Identified and referred sales opportunities

* Evaluated market requirements and recommended product enhancements

* Conducted remote and onsite product demonstrations

* Designed training documentation for customers and prepared materials accordingly

* Maintained expert knowledge on various product features

Easy Systems, Bothell, WA

Product Manager

* Managed the EZTeller product line life cycle from strategic planning to tactical activities

* Worked and coordinated with third parties to develop business relations and partnerships

* Focused on continuous process improvement including on-time delivery and quality

* Demonstrated the product to potential customers

* Assisted the sales department in developing sales tools and strategies

* Conducted research regarding the current and future demand of the products

Training Manager/Trainer

* Coached and mentored a team of up to four trainers

* Conducted team meetings as well as one-on-one monthly meetings

* Mentored newly hired staff assisting with orientation and training

* Promoted revenue generation from external customer training events

* Organized regional training seminars across the country

* Attended tradeshows and conducted sessions at the annual users` conference

* Managed multiple projects with demanding schedules

* Developed training materials

* Developed and presented product brown bag sessions to department

* Managed personal travel schedule in accordance with internal policies

* Reviewed and approved expense reports

* Received customer feedback with superior satisfaction scores

Customer Support

* Installed and configured workstations with software and hardware components

* Resolved end-user hardware and software computer issues quickly and accurately

* Supported the end-user with hardware, software and educational solutions to resolve issues

* Provided software and technical support to customers via phone, e-mail, and WebEx sessions

13 years

CoreStates Bank, Philadelphia, PA

Customer Support / Teller Trainer / Head Teller / Branch Manager

* Proficient knowledge of all bank products

* Ensured the branch and vault are opened and closed on a timely basis

* Worked with customers on a daily basis, meeting their banking needs

* Oversaw teller duties and assisted teller line with customer transactions during peak periods

* Maintained and balanced a cash drawer daily

* Maintained proper teller and vault cash levels including ordering coin and currency

* Audited teller drawers

* Performed pre-audits to insure ongoing adherence with compliance procedures

* Maintained monthly branch efficiency logs

* Scheduled tellers for adequate coverage at all times

* Conducted internal teller training

* Informed staff of pertinent changes in operational policy and procedures

* Met with staff regarding branch security and safety issues

* Prepared teller performance appraisals and disciplinary notices as required

* Ensured excellent customer service skills are practiced by all the teller staff members

* Secured the financial institution nightly

* Maintained and tested alarms and other security devices

* Served as a member of the internal audit team

* Served on various committees and task forces with cross departmental groups

Community

Involvement

* Served as President of Condominium Association for 4 years

* Organized successful office food drive for 5 years

* Participated on the -Helping Hands- committee for church

* Delivered -Meals on Wheels- for the local community

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