Manager Service
Resume:
Title:Patricia Hebert
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: MA
ZIP:
CANDIDATE ID: 2898745
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 508-***-****
EMAIL: ********@***.**
HOMEPAGE:
HOTTEST SKILLS: product, engineer, market, revenue, revenue, lease, marketing, sale,
inventory, automatic test equipment, aviation, database, it director, technical writ,
forecasting, proposal, billing, budget, capital, forecasting
REVISION: 08-SEP-02
RESUME:
NAME: JAMES BALDINGER
ADDRESS: 204 Glen St.
CITY: Marlboro
STATE/PROVINCE: MA
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 508-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
JAMES W. BALDINGER
204 Glen St.
Marlboro, MA 01752
SUMMARY
Product / Program Manager for over 20 years in the software,
electronics, semiconductor, medical, and material handling
industries. Extensive experience in marketing, domestic and
international customer relations and service set up, field
service, technical writing, and making business decisions.
EXPERIENCE
PRI AUTOMATION, Billerica, MA 1996 - 1997
A manufacturer of software controlled custom automatic material
handling systems for semiconductor wafer fabrication facilities
Business Unit Director / Program Manager
Managed European Business Unit with responsibility for complete
customer satisfaction
- Primary customer interface, managed day to day activity of
design and implementation teams for custom automatic
material handling systems
- Working with sales, implemented changes to contracts to
clearly define service deliverables, value, and terms
INSTRON CORPORATION, Canton, MA 1994 - 1996
A manufacturer of hardness and tensile testers for materials
Business Development Manager / Product Manager
Managed a $10M line of after market accessories increasing sales
and customer satisfaction
- Based on customer surveys, managed the Total Customer
Response reengineering project that changed the manner of
interfacing with customers, fulfilling orders, and
supporting service engineers
- Defined and implemented strategies for life cycle support
and phase out of products having a long useful life,
developed distribution channels for accessories and service
contracts to increase revenue by 10% and improve customer
satisfaction,implemented product replacement policy and
forecasting process to improve on time delivery.
- Developed a proposal for automating service billing and
parts ordering to increase efficiency/revenue of field
engineers and call center and to reduce field inventory
INDEPENDENT CONSULTANT
1993 - 1994
Helped small service consulting company set up project management
systems to improve scheduling of consultants and tracking revenue
MEDIQUAL SYSTEMS INC
., Westboro, MA 1992 - 1993
A medical information and database company supplying PC based
software to hospitals
Product Manager
Led 20 member team - using a Software Development Life Cycle
process - in market definition and development of a PC based
second generation hospital information system
- Managed the development and distribution of software
releases to 500 customers Using customer surveys gathered
feedback on product quality to implement improvement
- Directed top management's definition of company's products
resulting in focused product definition, efficient resource
utilization, and improved field support
- Led Total Quality Management Teams and implemented TQM
thinking in all activities
GENRAD, INC
., Concord, MA 1975 - 1992
A leading manufacturer of automatic test equipment for ICs, PC
Boards, and Telecoms
Manager, Projects Group / Sr. Project Manager1978 - 1992
Led many software and hardware product development teams for
complete product life cycle from definition through service
- Led development of IC test systems for use by semiconductor
users and manufacturers. Products included custom software
and several ASIC designs
- Managed 25 engineers to develop a software controlled tester
for flat panel color displays for Japanese customer in 15
months
- Simultaneously managed four software releases for a mature
PC Board Tester as 1 project instead of 4. This identified
customer release status, reduced duplication of set up
activities, weekly meetings from 5 to 1, release rollout
time from 9 to 3 months, and saved $2M while increasing
service revenue.
- Developed a new product definition and development process
- including service repair strategies - for a $24M
division
- Required service representatives to participate on all
product development teams to develop service strategies
during product definition and to help design in
maintainability
- Worked with service organization to champion and implement
procedures for software releases, bug reporting and fixing,
and software contract definition and administration. This
improved service revenue and customer satisfaction.
- Promoted service contracts with sales team
- Helped in the definition, development, and implementation
of a Software Development Life Cycle (SDLC) process
- Managed engineering services group of 30 people and capital
budget of $1M
Product Marketing Manager, 1975 - 1978
- Managed all marketing and P&L functions for an acoustic
instrument product line, prepared and delivered sales and
customer training, introduced 3 new instruments in 2 years
increasing revenue from $3M to $4M while reducing inventory
by 50% and increasing gross margin by 10%.
IOMEC, IDENTICON, and RAYTHEON
1966 - 1975Product Marketing Manager, Field Service Engineer, Technical
Writer
US NAVY, Aviation Fire Control Technician E5, Honorable
Discharge
EDUCATION
Emmanuel College,
Bachelor of Science, Business Administration
1996
Lowell Technological Institute,
Associate in Engineering
Technology,
1974
AFFILIATIONS
Project Management Institute, Lions Club, Muscular Dystrophy
Association
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