Customer Service Manager

Paul Matthews

Email: *********@********.***

Address: **** * **** *

City: Provo

State: UT

Zip: 84604

Country: USA

Phone: 801-***-****

Skill Level: Director

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

H. PAUL MATTHEWS

1414 West 1050 North Provo, Utah 84604 801-***-**** *********@********.***

EDUCATION:

Bachelor of Arts, Latin American Studies and Political Science, Brigham Young University, Provo, Utah August 1980

RELEVANT EXPERIENCE:

Student Services Director/Site Director, Noman Global Language Center, Provo, Utah July 2011-Present

* Monitor English Language Learner (ELL) students` educational progress and integration into U.S. culture for students from 39 different countries.

* Educate ELL students about opportunities available to assist them in transitioning from an ELL school to a college or university.

* Interface with outside agencies to seek help for students

* Counsel students and refer them to necessary resources for additional help

* Implement effective policy and procedure

* Revamped the model of the school to run as a business

* Encourage staff to understand the overall mission of the school and build student loyalty and satisfaction

Chief Financial Officer, Next Level Family Foundation, Lehi, Utah July 2010-July 2012

* Oversaw bookkeeping for the organization

* Built relationships with community leaders and formed alliances with other non-profit foundations in order to provide greater educational opportunities service to underprivileged people in Latin America our clients.

ADDITIONAL WORK EXPERIENCE

President/CEO, Holladay Bank and Trust, Holladay, Utah November 2006-July 2010

* Directed the bank through difficult economic times

* Negotiated with the FDIC to create a positive resolution for and liquidation of a growing OREO portfolio

* Wrote, established and enforced policy to make the bank a stronger organization

* Built employee morale

* Implemented positive changes in customer service

* Strengthened customer loyalty

* Maintained required capital ratios and raised additional capital

Loan Broker, Lighthouse Lending, Provo, Utah July 2006-Novmeber 2006

* Worked as an independent loan broker

* Booked over $4 million in commercial loans and $2 million in residential loans

Senior Vice President, AMBank, Provo, Utah June 2002-July 2006

* Performed as Branch Manager, Bank Regulatory Compliance Officer, Loan Officer, Problem Loan Resolution and Collector

* Increased the bank`s loan portfolio by over $15 million

* Attracted new customers to the bank through excellent customer service

Senior Vice President, Capital Community Bank, Orem, Utah July 1992-June 2002

* Organized classes for Hispanics that specialized in personal money management, establishment of credit, home purchasing, and small business loans

* Assisted in the growth of the company from a no asset bank to a bank with three offices and nearly $100 million in assets

* Served as Branch Manager, Construction Loan Department Manager, Loan Officer, Bank Regulatory Compliance Officer and Problem Loan Work-Out Officer

* Wrote many policies and procedures

* Maintained the bank`s largest portfolio

* Promoted the bank in the local Hispanic community

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