Sales Customer Service

Pamela Carter

Email: *********@********.***

Address: *** ********* ********

City: Hampton

State: GA

Zip: 30228

Country: USA

Phone: 770-***-****

Skill Level: Director

Salary Range: $85,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Pamela R. Carter

756 Peninsula Overlook, Hampton, Georgia 30228

Residence: 770-***-**** Cellular: 678-***-****

~ *********@********.***~

Objective: Seeking position that will utilize my extensive experience and skills

Skills/Qualifications:

Presentation Skills, Written Communication, Technical Documentation, Layout Skills, Problem Solving, Deadline-Oriented, Process Improvement, Coordination, Strategic Planning, Marketing Knowledge, Developer of proposals RFPs (public, private, federal and state government)

Achievement: $1.4million in grant funding for Communities In Schools of Henry County

Education

B.A. English minor in Education 1994 Albany State University, Albany, Georgia

Masters in Public Administration 1996 Valdosta State University, Valdosta, Georgia

Education Specialist 2009 Walden University Minneapolis, Minnesota

Doctorate, Teacher Leadership Walden University Minneapolis, Minnesota

Expected Confirmation date: April 2013

Experience

Proposal Manager- Ringer Center of Excellence November 2012~ Present (Contracted)

* Determines proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings.

* Meets proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

* Gathers proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.

* Develops proposals by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.

* Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.

* Obtains approvals by reviewing proposal with key providers and project managers.

* Improves proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate; implementing changes.

* Updates job knowledge by participating in educational opportunities; maintaining personal networks.

* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Executive Director, Communities In Schools of Henry County, McDonough, Georgia

January 2012- October 2012

* Mobilized financial and human resources to support affiliate and program operations

* Selected and trained all management staff

* Negotiated agency agreements

* Established and maintain appropriate linkages with school district and social service agency personnel

* Established and maintain productive working relationships with members of the board of directors

* Designed, present and carry out operational plans

* Secured training for staff

* Oversaw coordination of all student and family services

* Established and maintained clear documentation of all program correspondence and reports

* Developed and maintained a management information/evaluation system

* Established and maintained appropriate linkages with media representatives

Assistant Principal, Newton County School System, Covington, Georgia

January 2007-December 2011

Clements Middle School~ Indian Creek Middle School~ Sharp Learning Center

* Provided problem resolution

* Administrator of curriculum and Instruction

* School Testing Coordinator

* Special Education Administrator

* Career Technical Agricultural Education School Supervisor

* Maintained ongoing curriculum evaluation and development to make sure that needs of all students were being met.

* Collaborated with other faculty in delivery of appropriate instructional approaches, working to serve the various learning styles and needs of students.

* Assessed teacher performance frequently and objectively.

* Followed state- and district-mandated school guidelines and policies established.

* Focused on implementation of Best Practices and Learning Focus objectives

* Coordinated and administrated student placement test as needed.

* Established two-way communication that empowers teachers to set some rules and guidelines for the learning environment

Teaching Experience

Language Arts Teacher grades 7th and 8th school year(s) 2000-2001 and 2001-2002

Pointe South Middle School Clayton County Public Schools Jonesboro, Georgia.

Language Arts Teacher 8th grade school year 2002-2003

Henry County Middle School, Henry County Public Schools McDonough, Georgia.

Gifted Reading Teacher 7th grade school year 2003-2004

James Weldon Johnson Magnet School, Duval County Public Schools, Jacksonville, Florida

Language Arts Teacher 8th grade school year(s) 2004-2006

Freedom Middle School, DeKalb County Public Schools, Decatur, Georgia

Language Arts Teacher 8th grade school year(s) 2006-2007

Henry County Middle School, Henry County Public Schools McDonough, Georgia

* Provided differentiated instruction to meet the needs of all students while improving academic achievement. Worked collaboratively with team members.

* Taught subject area according to curriculum guidelines specified by the State Department of Education.

* Further developed and refined a high-level, challenging curriculum in subject area. Maintained ongoing curriculum evaluation and development to meet the needs of students.

* Collaborated with other faculty in delivery of appropriate instructional approaches, working to serve the various learning styles and needs of students.

* Implemented curriculum and instruction in a manner consistent with the mission of Henry County mission statement, including understanding, modeling, and fostering independent thinking skills, creative problem solving, and abstract reasoning.

* Developed with parents and students a cooperative partnership based on mutual respect and objectivity.

* Facilitated resolution of problems that might have arose with students and parents.

* Assessed student performance frequently and objectively. Held parent/student/teacher conferences in a manner consistent with the school board policy manual.

* Continued intellectual and professional development and pursues further education in primary academic discipline.

* Followed state- and district-mandated school guidelines and policies established.

* Served as Team lead Teacher

* Served as the Language Arts Department Chair

* Served as Team lead Teacher

* Served as Interim Language Arts Department Chair

* Served as School Master Teacher Coordinator

* Served as the Extended Instruction for Writing Coordinator

* Building Leader Team Member

* Solution Tree Educational Tools Trained

* Focused on utilizing Best Practices and Learning Focus objectives

Corporate Professional Experience

Public Relations Coordinator City of Atlanta, Hartsfield-Jackson Int`l Airport Atlanta, Georgia 1997-1998

* Developed and maintain relationships with regional media sources.

* Wrote and distribute news releases, notices and public service announcements for on-going programs and initiatives.

* Wrote and distributed articles of interest on personnel in the in-house newsletter.

* Provide public relations support to chapters as needed.

* Acted as spokesperson for the agency, articulated on transportation issues

* Developed and maintained relationships with key regional public relations contacts.

* Provided counsel to regional center staff and board members when necessary on public relations and/or media issues.

* Work with regional staff to coordinate participation of stakeholders in public relations activities.

* Created and published Fact Sheets, brochures, and other Press Kits materials.

* Coordinated school group tours as well as conducted tours of the airport for transportation officials from all of the world

* Maintained working relationship with local and national media oulets

Branch Manager First Union Bank, Atlanta, Georgia 1998-2000

* Was responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives

* Developed new deposit and loan business

* Provided a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation

* Achieved individual and branch sales goals through new business sales, referrals and retention of account relationships

* Provided leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel.

* Was responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs

* Participated in community affairs to increase the Bank's visibility and to enhance business

REFERENCES AVAILABLE UPON REQUEST

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