Project Manager Customer Service
Resume:
Javier Guevara
Email: *********@********.***
Address: ** **** ***** **
City: Clifton
State: NJ
Zip: 07011
Country: USA
Phone: 973-***-****
Skill Level: Management
Salary Range: $67,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Javier H. Guevara
88 East Ninth St. Tel: 973-***-****
Clifton NJ, 07011 E-mail: *********@********.***
Objective: Seeking a challenging position in the information Technology Industry, where my experience and
Skills can be used with the opportunity for professional growth and performance improvement.
Technical Skill & Expertise:
Software: Operating Systems: Hardware/Installation
* MS Office 2000, XP, 2003 and 2007 * Windows NT * Desk Top\ Laptop
* MS Publisher * Windows XP * 56K Dial Config
* Lotus CC Mail * Windows Vista * LAN and Wan
* Ghost 2010 * Windows 7 * SCSI, EIDE/IDE
* Partion Magic * Win Server 2003 * Motherboards
* Bloomberg * Win Server 2008 * Blackberry
* Visual Basics 6.0 * Palm OS * iPad`s
* TurboTax * Linux * Android Tablets
* Crystal Reports 8.5 - 9.0 - 10.0 * Mac OS
* Dreamweaver MX * SQL 7.0
* Kaseya
PROFESSIONAL EXPERIENCE
Oct 20, 09 - Dec5,2012 Team Charter Schools Newark, NJ
(Desktop Support\Project Manager)
* Established an IT department for Newark KIPP Charter Schools. By understanding the Schools Infrastructure and day to day needs.
* Currently supporting 6 Schools and 2 opening up this summer with 4 technicians.
* Implemented a new ticketing system is order to organize and prioritize staffs and schools technical concerns.
* Responsible for all technical issue relating to (DVR, Servers, Printers, Copiers, Laptops, Desktops and VOIP systems
* Responsible for creating DL & SG for existing employees and new hires using AD & Exchange 2008
* Organizing training seminars for clients & employees on the use of computer hardware and software systems.
* Making sure that all of our servers are currently backup using Symantec Backup Exec
* Having weekly meeting with my staff to improve productivity and customer service.
* Constantly Monitoring and Reporting ticket and insuring that all ticket are addressed with in 24hrs and closed within 3days. We currently have an 85% satisfaction.
* Currently supporting 850 Users in a Windows XP &7 atmospheres.
* Constantly researching and working with teachers on educational software to improve our schools.
* Currently testing iPads & Meraki or goal is to fully push out iPad's to all of our schools and push out apps using Meraki.
* Network maintenance including backup, patches, updates
* Responsible for standardizing computer imaging creation and deployment.
June12, 06 - Oct 16, 09 New York Board of Fire Underwriters Manhattan, NY
(IT Manager)
* IT Manager supporting NYC, Buffalo, Syracuse, Westchester Albany and Long Island
* Managed and maintained Companies Network and Telecommunication system.
* Maintaining our SQL Server and making sure that the databases are backup on a daily basis.
* Performed server maintenance, installations, upgrades, and repairs.
* I currently support Crystal Reports, MS 2000 / XP, TCP/IP, Routers, SQL Databases.
* Support PDA for our Executives (PALM, Treo`s, and Blackberry.
* Maintained Visual Basic queries in support of user requirements.
* Maintaining and monitoring our routers, switches, firewall and vpn.
* Performed parallel testing of upgraded environment to ensure continuity and facilitate acceptance
* Analyzed databases and data structures in response to user needs.
* Acted as liaison between end-users and developers.
* Analyzed user requirements, procedures and problems in order to improve existing procedures
* Trained employees in the use of our applications and daily life processing.
* Developed and maintained system and database backup routines.
* Designed and prepared technical reports, and instructional manuals as documentation of programs
* Worked with various vendors to purchase software and hardware to insure client needs were met.
* Monitoring and modifying 2 Servers a SQL 2005 & a Web Server.
* Allowing our remote offices to connect using a secure site or VPN (Checkpoint)
Apr19, 04 - Jan 12, 06 Deloitte & Touche Manhattan, NY
(Senior IT Specialist)
* Duties include supporting and troubleshooting laptops and desktops in out Novell atmosphere.
* Supporting Tri-State user with phone and off site support.
* Responsible for providing support in the office as well client site.
* Making sure that our Deloitte employees are able to access databases and servers through our VPN.
* Participated in various projects to improve our network such as wireless project for tri-state offices
Where our efforts where to locate hot stops all over the building to configure and test routers in a secure wireless network.
Execu-Search Information Technologies NewYork, NY
Jan19, 00 - April 19, 04 Consulting for Deloitte & Touche Manhattan, NY
* Participated in a project, which the goal was to train and supervised new technicians with Deloitte software and Hardware to help with upgrading PC`s & migrating Deloitte & Touche employees to the correct containers in a Novell atmosphere.
* Due to the Tragedy of September 11, I participated in a project to creating a temporary location for Deloitte & Touche operators. (Call center) Where I set up a small network where 30 Laptops were able to get on the LAN and access the Internet using VPN. Responsible for providing hardware and software support including: installation, testing, evaluation, and troubleshooting for computer and network equipment
* Duties included troubleshooting Office2000, Palm, and various audit and tax programs such as AS2 and Turbo Tax, also supported Windows98, 2000 through phone support and walk-in.
* Provide technical assistance to computer users by telephone, on- and off-site visits
* Upgraded desktop/laptops to Win98 and 2000 in an NT and Novell environment
* Installed various software such as Netmagic, inventory software, Jaz Backup, CD Burner, post/create information sign messages, Pentium, PCI, ISA, I/O boards and ports, video cards, EIDE/IDE, SCSI controller cards, 3Com network interface controller (NIC) cards, Win 95, 98, NT, 2000, XP and MS Office Suite office and also Visio, Visual Basics, Adobe Acrobat, Internet Explores 6.0, Novell Client 3.3, Palm software, Project and many others.
* Install and configure duel boot operation system.
* Installed numerous hardware such as internal Jaz, Zip, DVD and CDR drives. I have also installed Video, Audio, Ethernet and SCSI cards and multiple hard drives with on external one as well.
* Provided over the phone and one on one end user support on various software and hardware related problems.
* Parts of the Outlook project were we upgraded user from CC-Mail to MS outlook, also making sure that they didn`t loose any of their mail or contacts.
Education:
Metropolitan Technical INS, Fairfield, NJ
Computer Networking
Graduated June of 1999
Language: Bilingual (English - Spanish)
Certified: A+, HP Printer (Pursuing Cisco & other certification to stay current.)
Reference: Available upon request!
Independent Consulting:
* Networked PC`s using Win NT, 95-98-2000 XP and Win7.
* Created Local and Wireless Networks for small business. Using Windows 95-98-2000-NT-XP-Win7 and also with Mac X.
* Created backup servers using Windows 2000 -2003 Server with removable Hard Drives and tapes.
* Upgraded and repaired software and hardware for PC`s, Laptops and Mac.
* Installed various software such as Office 2000-XP-2003-07, Visio, Project, Lotus 123, Publisher 98 and 2000, TurboTax and many others.
* Built PC`s with various software and hardware upon the user`s request.
* Provided over the phone and one on one end user support on various software and hardware related problems.
* Provided on site support on software and hardware related problems.
* Providing one on one training on various software`s and hardware such as Tablets, & iPads
* And finally I have provided teaching assistance on various software, hardware and troubleshooting of PC`s.
Contact this candidate