Customer Service Sap
Resume:
ELITE EXECUTIVES
Ross Muro
This Resum was last modified:Apr18,2007
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CITY: Montreal
PROVINCE: Quebec
POSTAL/ZIP: H9R 5T3
COUNTRY: CANADA
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TOP 3 SKILLS: Workflow, CRM, ABAP, Portal
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Resum
Ross Muro
Consultant
********@*****.**
SUMMARY
Ross is an experienced SAP Consultant with excellent communication skills.Certified as an Abap developer with knowledge of Basis functionality, with more than ten years of professional technology knowledge. An experienced SAP Consultant who has been involved in many projects where he has acquired hands on experience in SAP configuration, Workflows and Abap programming including reports, conversions, enhancements, interfaces, transports, etc. Ross will be able to use these toolsets to provide optimal solutions to the client.
CONSULTING EXPERIENCE
Hydro-Qubec
NOV. 2003
-
PRESENT
(Cap Gemini Ernst & Young
)
Utilities Industry - SAP Consultant
Implementation project for SAP-ISU v4.72, SAP-CRM v4.0, SAP-Portal v6.0 ($350M project, over 300 people, multiple phases, distributed environment)
Participated in integration, analysis and development
Participated in the creation of the methodolgy and specification templates for the Workflow team
Elaborated on strategies for integration issues
Set up a demo and prepared the naming convention for SAP Portal 6.0
Ensured the quality of delivrables according to the project plan
Mentoring and knowledge transfer to employees
Configuration of Workflows
CRM CIC/CCS configuration of Action boxes,context menus, Workspace for IC-WinClient
ISU configuration of FOP - front office process for CIC/CCS linked to CRM
BPEM - Business process exception management configuration
Developement and modifications of BOR objets for Workflow and CIC/CCS
Configuration of SAP Portal 6.0 iviews, pages, worksets, menus
Development of BSP, Netweaver Web Dynpro, BADI(OO), SAP screens, RFC and BAPI on ISU and CRM system
Workflow delivrables for customer service - Contracts and Sales
ISU - Automatic owner move-in
ISU - Customer service & contract management
CRM - Assign follow up after sale
CRM - Activate Visilec system from sales order status (WebFlow connection to mySAP.com/CRM)
CRM - Assign follow up from business activity
Workflow delivrables for the Finance module - Payables, Receivables, Invoicing
ISU - Approval for issuing refund cheques
ISU - Transfer items approval
ISU - Approval for issuing NSF-cheques
ISU - Approval to change operand values
ISU - Dunning & payment date process
ISU - Write-off approval process
Workflow delivrables for Technical master data
ISU - Inform of meter unit delivery
ISU - Process inspection results (SM notifications)
MEtro Richelieu
JULY
2003
OCTOBER 2003
Retail Industry - SAP Consultant
Upgrade project - ASCII to UNICODE version 4.6
Managed the SAP upgrade team
Managed the tasks of several technical teams for the data conversion
Participated in integration meetings and integration testing for the following systems: legacy, PC finance and SAP
Created specifications for a program to extract high volume archived data to be sent to an external company (financial, sales and material data)
Worked with the maintenance team on production support
TVA INC
.
JUNE 2003
JULY 2003
Communications Industry - SAP Consultant
Project for TVA Publications (SAP v4.6)
Analyze client needs
Write technical specifications
Modify the Profit and Loss report to create an interactive report linked to detailed reports for FI/CO modules
Create Actual and Planned Cost of Line items reports by cost element/internal order/cost center
Reports were created in ALV mode
Create documentation and procedures for new programs
Knowledge transfer
ALCAN Inc
.
NOV
. 2002
JUNE 2003
(
Deloitte & Touche
)
Manufacturing Industry - SAP Consultant
Re-engineering of business processes for Packaging Division (SAP v4.6)
Create technical specifications for the re-engineering project (Design/Blueprint Phase)
Estimation of technical development time
Created technical specifications for Variant Configuration processes, reports, SapScripts, interfaces and User Exits for SD, MM, PM, PP modules
Proposed solutions in SAP
Technical research in OSS
Technical knowledge transfer to other team members and internal employees
Participate in testing and correction ofprograms
Used ASAP Methodology
Understanding of integration points within SAP modules for solving technical issues
Created Shop Floor Control SapScript including variant configuration data
Configured customer service SapScript to be sent by email in PDF format
Converted goods receipt SapScript to PDF format
Modified billing and notification SapScript
Translated english to french SapScripts
Created planned orders report
Created User Exit for Capacity Planning Table
Created report for the sales order status
Created a function module for Dynamic Routing of the Object Dependencies
for modules SD-PP-MM, this functionality did not exist in SAP
Used BAPI's for most programs and all reports were created in ALV mode
TVA Inc
.
DEC
.2002
Communications Industry -
SAP Consultant
TVA Publications project (SAP v4.6)
Designed and created interfaces for integrating financial data into FI/CO
Created an interface to change Cost Element data for Cost Centers, Internal Orders and Statistical Key Figures into SAP from an external system (MS Access)
Created an interface for the creation of multiple Statistical Key Figures from an external system (MS Access)
Standard SAP BAPI functions were used to develop the interfaces
Sabex inc.
JUNE
- 2002
OCT - 2002
(
Deloitte & Touche
)
Pharmaceutical Industry - SAP Consultant
Upgrade 3.1H to 4.6C and adjustments (FI/CO MM SD PP WM)
Convert following custom programs from 3.1H to execute on version 4.6C
FI Report: G/L Account Balances
FI Report: Balance Sheet/P+L Statement
FI Report: Vendor Payment History
PP Report: Master Recipe Print List
Conversion and integration of Material Master Data
Conversion and integration of Customer Master Data
Conversion and integration of Batch data
Changed following User Exits in SD module
Formulas for Scale Base
Requirements for Pricing Condition
EDI Incoming Orders
Changed Delivery Note (SD) SapScript
Changed Order Process List (PP) SapScript
Created SmartForm Reports (new as of version 4.6C)
Created a Back Order Report (ALV Report new in 4.6C)
Installation of Business Connector/Webmethods for future EDI project
Bombardier Transport
APR 2002
MAY 2002
(
PriceWaterhouse
)
Manufacturing Industry - SAP Consultant
Implementation of SAP 4.6C system for Transport Division
Enhancement of Purchase Requisition Workflow (Release strategy)
Enhancement of the Purchase Requisition Business Object for Workflow
Create new methods and Attributes for Workflow Process
Created User Exits, custom tables and a Dialog Screen for a Purchase Requisition Enhancement
Asset Master data conversion and integration into SAP
Creation of custom tables for the conversion of Asset Master data
Creation of a Function module for the Conversion of Plants
Domtar
(Deloitte Consulting)
APR - 2001
MAR - 2002
Manufacturing Industry - SAP Consultant
Implementation of SAP 4.6Csystem for Forestry Division
Worked in FI MM SD PM PP modules
Summary of tasks include OSS NOTES, Bar Code Labels, User-Exits, Conversions, Interfaces, Screens, SapScripts, ALV Reports, Post Go-Live Support
Applied OSS NOTES within several modules
ALV Reports(new as of version 4.6)
Configuration, design, development of Bar Code Labels and integration to SAP
Developed User Exit for Printing of Bar Code Labels using a control table (MM)
Developed User Exit for Availability check (ATP) SD module
Conversion of the Planned Orders (using Call Transaction) and Bill of Material (PM)
Conversion of the Carrier Rates and Route Determination (SD)
Interfaces
Developed an interface in FI to load Documents using BDC and generate files for JD Edward system
Developed an interface in SD to generate EDI files - Billing file, Delivery & Shipment file
Developed an interface in PP to load Planned Independent Requirements
Developed the 2 following SAP User Screens
SDBar Code Interface to scan batches from Bar Codes and relevant
information into the system for Shipment & Delivery process including the
creation of functions to facilitate development. The transactions included in the
interface are Create Transfer Order, Confirm Transfer Order, Post Goods issue
and Change Shipment
MM Bar Code Interface to input Batch information into the system by using
Call Transactions and print labels on Bar Code printers. Using transactions Post
Goods issue, Post Goods Receipt
Developed following SapScripts, PM Work Order, Notification, Object List, Goods Issue and translated from English to French version
Software Mercury TestDirector was used for logging, retrieving, and correcting problems that users found within the system.
National Bank of Canada
Feb 2001
Financial Industry - SAP Consultant
Assisted in upgrade from version 3.1H to 3.1I
Applied OSS Notes
Enhancements
Maisonneuve Rosemont
Hospital
Jan. 2000
Jan. 2001
Health Care Industry
- SAP Consultant
Analyzing, modifying, optimizing reports in ABAP/4, R/3 system. Finances.
Involved in Go-Live and Post Go-Live support - FI CO MM SD modules version 4.5B
Evaluate Functional specifications
Interfaces between SAP and Legacy systems
Enhancements
Modify interfaces
Create files with SAP system data
Create Batch Input's to load master data
Apply OSS Notes
Modified and tested some SapScript forms
Create tables and other elements in the SAP system
Documentation of programs
Basis
-monitoring the system
-set user security profiles
-manage the transport system
St. Hyancinthe
Hospital
June 1999
Dec. 1999
Health Care Industry
- SAP Consultant
Assisted in the realisation of a for HR (SAP 3.1H)
Evaluate Functional specifications
Create reports in HR module
Make sure that all changes for an implementation project were completed on time by several ABAP programmers
PREVIOUS EXPERIENCE
National Bank of CanadaMaster
-card
Dec. 1996
May 1999
Financial Industry
- Programmer/Analyst
Call Center System
Installation of a new Corporate Credit Card application
Installation of several new releases to the system (including Y2K)
Created functional analysis documents for future development
Analyse and modify JCL, Cobol/CICS/DB2 and other programs
Create new programs
Run and debug the system
Analyse changes requested by the users
Set up test environments for implementing upgrades to the system
Interact with all members of the team to ensure the system runs efficiently
Support evening/nightly production
Documentation of programs
Create Word/Excel documents and reports
SYSTEM EXPERIENCE
Software / Products:SAP, Corporate Credit Card System
Development Tools / Languages:ABAP, LSMW, HTML, Cobol, JCL, CICS
Hardware / Operating Systems:Windows 95 2000 NT, Unix
Middleware / Databases: Business Connector, Oracle, DB2, MS Access
General Tools:Microsoft Office
EDUCATION
Information Technology
- Champlain Regional College
Social Sciences - Vanier College
PROFESSIONAL CERTIFICATIONS
SAP R/3 ABAP Partner Academy Certified (since 2001) version 4.6
SAP R/3 ABAP Partner Academy Certified (since 1999) version 4.0
TRAINING
Basis Technical Core Competence(Unix/Oracle) 4.6
Application Link Enabling (ALE) 4.6
SAP IDOC Interface Technology 4.6
IDOC Interface (Development) 4.6
SAP Business Connector 4.6
SAP BW Overview 2.0
SAP BW Configuration 2.0
SAP BW Extraction 2.0
SAP SmartForms 4.6
ITS100 - Developing Easy Web Transactions 4.6
Business Workflow Build and Use 4.6
Business Workflow Programming 4.6
SAP Portal - Managing Enterprise Portal Content 5.0
CR555 CRM Technology
FOREIGN LANGUAGE SKILLS
French- Fluent in BusinessItalian - Fluent in Business
REferences
Available upon request
Ross Muro
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This resume contains "confidential and proprietary" information and is not to be duplicated without prior written consent of Ross Muro Consulting.
This resume contains "confidential and proprietary" information and is not to be duplicated without prior written consent of Ross Muro Consulting.
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