Quality Control Management

Jeff DeMuth

Email: ********@*********.***

Address: **** ****** ********* **.

City: Louisville

State: KY

Zip: 40218

Country: USA

Phone: 502-***-****

Skill Level: Management

Salary Range: 55,000 - 58,000

Primary Skills/Experience:

Technical Supervisor - Cable television industry

Educational Background:

Job History / Details:

Management/Utility Industry - Cable, Telephone, Internet

More than 15 years experience in technical and supervisory roles in residential and commercial deployment of services in the cable industry facilitating corporate growth. Managed in-house and contractor technical installation teams. Experienced with the installation of large customer accounts: local and state government agencies and daily customer contact by phone and in person in the customers home.

PROFESSIONAL EXPERIENCE

Insight Communications, Louisville, KY

Insight Communications is currently the ninth largest cable operator in the United States with approximately 759,400 customer relationships in the three contiguous states of Kentucky, Indiana and Ohio. Insight offers bundled, state-of-the-art video, high-speed Internet and voice telephony services to residential and business customers and delivers cn 2, a new kind of news and information network, to all of its Kentucky and Indiana customers.

IST Technical Supervisor, 2009-2011

Supervise 13 IR/IST Technicians

Plan and daily organize work flow of technicians

Establish and communicate goals that result in excellent customer satisfaction and achieving business objectives

Workload management and coordination between technical departments

Successfully resolve escalated customer concerns

Train, evaluate and counsel employees to improve performance and productivity

Interview, train and develop new employees

Discipline and terminate assigned personnel, as necessary

Responsible for the team meeting department standards using SHAREPOINT and SERVEASSURE

Ensures and fosters a positive and professional team-oriented work environment.

Work with management and Dispatch in exceeding departmental and company standards

Proficient in MS-Office Word and Excel

Proficient in ICOMS, CMTT, INCOGNITO,

Installation Contractor Supervisor, 2007-2009

Insight Business (IB)

-Coordinated site surveys of new commercial accounts

-Managed 3-5 in-house technicians for commercial surveys and installation QA

Residential Contractor Management

-Managed 4 contractor companies for installation

-Oversaw addition of 2 out of state contractors for residential service and repair calls during the 2008 Hurricane Ike and the 2009 Ice Storm

-Department point of contact for damage claim resolution

Contract Management

-Reviewed invoices from contracting firms, as well as, monitored performance, quality and timeliness of installation and proper utilization of Company standards and materials

-Inspected installations to ensure compliance with work specifications

-Monitored compliance with terms and conditions of commercial contractor install group

IST Technical Supervisor, 2002-2007

Planned and organized daily work flow for12-15 IR technicians

Go-to technical supervisor for local city government, state fair grounds and University of Louisville repairs

Used ICOMS

Lead Technician, 2001-2002

Installed, troubleshot, serviced, and maintained cable television equipment, to include digital and high speed cable modems in the home

Proficient in both post and pre-wiring of residential and commercial installs as well as quality control checks

Skilled with all hand and power tools related to the cable industry including but not limited to Signal Analysis Meters, and High Voltage Testers

Qualified in aerial operations

Assisted supervisors in maintaining integrity of in-house installers, routing, tools and equipment supply, issue, and use

Assured customer satisfaction through quality control of installation procedures in the field.

TKR Cable, Louisville, KY

Cable Television Installer/Technician, 1994-2001

Trained in installation, repair and maintenance of cable television service and Communicated daily status reports to project managers, client, and directors

MILITARY SERVICE

US Army/National Guard, 1982-1992

Active Duty: Various Locations

National Guard, Louisville, KY

Sergeant/Communications

Education/Training

Insight Communications, Louisville, KY 2003-2011

Telephony Training, Coaching subordinates, Asbestos Awareness

JCPS-Adult and Continuing Education, Louisville, KY 2007

MS Excel Experience The Challenge

National Cable Television Institute

Valley Training Center, Louisville, KY

Installer/Technician Course, Certificate Cable Television Installers Course, Certificate

Affiliations

Member, Barbershop Harmony Association

Singer (Bass), Thoroughbred Chorus

Professional References On Request

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