Customer Service Sales
Resume:
Manuela Loiko
Toronto, ON M9N1W4
************@*****.***
OBJECTIVE: Customer Support Representative (CSR)
SUMMARY OF QUALIFICATIONS:
Knowledge of public relations and customer servicesAble to access, process and provide information for customersExperienced in conflict resolution Good memory, problem solving and decision making skills Able to work in fast-paced environment and under pressure Quick learner and able work independently or as a team memberComputer skills: Microsoft Windows XP, Microsoft Office XP, ExcelLanguages: Fluent in English and Portuguese
WORK EXPERIENCE:
Aditya Birla Minacs – Western Union Customer Care Representative
May – July 2012Greeted transfer and hold callsManaged upset customers, conflicts and challenging situationsDelivered outstanding service, exceed expectations and build long-term loyaltyWorked in teams and in a self-directed environmentBuilt rapport, listen, clarify and manage conversational flow
Office of Public Defender – Criminal Division Public Defender Assistant
Fortaleza, Ceara, Brazil 2007-2009
Worked with general public and clientsProvided representation for indigent defendants Researched different law issuesConferred with police officers, prosecutors, judges, victims and witnessesProvided information regarding court proceedings Reviewed evidences, trial records and other documentsPrepared and presented cases in the appellate courtsMaintained documentation such as letters and reports
Nordeste Telecommunications LTDA Customer Service Agent
Fortaleza, Ceara, Brazil 2005-2006
Provided support to the sales teamEnsured all sales and service objectives were metAnswered inquiries and investigated complaintsAnswered phone calls and provided essential information to clients Arranged credits and refunds for customersPerformed customer surveys ands market research
EDUCATION:
UNIFOR – University of Fortaleza 2003-2009
Law Degree
High School Diploma 2001
Espa o Aberto School
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