Project Manager Customer Service
Resume:
Harjit Sian
Phone: 647-***-****
****-**** ******** *** ****, North York, ON M2J4T4
*********@*******.***
Project Coordinator / Administrator
A results driven, self-motivated and resourceful project coordinator with an in depth understanding of all aspects of project coordination and implementation. Highly focused with a comprehensive understanding of logistics, procurement and the supply chain. Areas of strength include professionalism, strong organizational skills, detail oriented, ability to multi-task and adapt to change. Now looking to a making a significant contribution with an ambitious company in Canada that offers opportunities for progression.
WORK EXPERIENCE
OCEANEERING INTERNATIONAL SERVICES, DUBAI, UAE
Senior Project Coordinator Dec 2005 – Mar 2011
o Successfully coordinated the management of multiple projects worth $10 - $15 million at various stages from inception to completion
o Effectively liaised with clients throughout start-up, operational and post operational stages to understand the client’s Remotely Operated Vehicle (ROV) requirements with available ROV / Engineering / Tooling capabilities.
o Supervised and coordinated all day to day operations, updated and monitored business and action plans, as well as involved in the development aspects of projects.
o Successfully monitored audit accomplishments, resolved all safety aspects by adhering to audit time limits, efficiently followed up on critical spares as required to correct audit items.
o Managed the financial accounts for multiple projects and resolved related inquiries to the client’s satisfaction.
o Reviewed team-prepared deliverables to ensure highest quality standards.
o Developed and co-ordinated daily status reports on electronic and manual payroll notifications for Remotely Operated Vehicles (ROV) offshore personnel
o Coordinated seamless crew rotation schedules, emergency scheduling and movement of resources as vital requirements for smooth project operations.
o Demonstrated strong leadership by imparting fundamentals, engaging and establishing confidence in less-experienced and fresh project staff
o Efficiently supported respective managers in various monthly report generations and KPI (Key Performance Indicator) presentation.
o Responsible for corresponding with all offshore crew for project status updates on daily basis, liaised with allocated ROV operational personnel and internal departments, enabling smooth flow and accessibility to information amongst concerned stake holders.
o Backup Project Manager as and when required.
KANOO SHIPPING AGENCIES, DUBAI, UAE
Executive Assistant (Short-term assignment) Aug 2005 – Nov 2005
o Responsible for supporting Senior Executives & Managers with senior level administrative support, calendar and meeting management, and coordinating complex travel arrangements.
o Responsible for event co-ordination, reporting and information management and marketing support activities.
o Successfully streamlined administrative processes and developed methods to reduce environmental wastage and improving operational efficiencies.
o Responsible for arranging and preparing business presentations for executives within tight timelines.
o Efficiently on boarded and oriented new members to the team
OCEANEERING INTERNATIONAL SERVICES, DUBAI, UAE
Commercial Coordinator (Temp Assignment) Jun 2005 – Jul 2005
o Successfully supported Commercial department with tender preparations and collection of the technical files / datasheets required for the tender compilation and submission.
o Efficiently managed the tender process of system log-in, filling and reporting.
o Coordinated, prepared, edited and/or proofread documents such as correspondence, presentations, and reports using various softwares.
o Managed dispatches of incoming faxes / surface mail to Commercial / Contract department.
o Managed various external relationships including archiving firm and office supplies provider
NICO INTERNATIONAL U.A.E., Dubai, U.A.E.
Commercial Secretary Jan 2002 – Apr 2005
o Responsible for secretarial and administrative support to various senior Managers.
o Ensured travel arrangements, updating diaries, scheduling meetings and screening telephonic calls.
o Successfully handled media planning, negotiations, booking space and participating in various shipping oriented worldwide exhibitions
o Coordinated and prepared brochures and introductory letters for prospective agents, new & existing clients to and participate in various shipping exhibitions.
o Responsible for tracking performance and updating status of multiple existing agency agreements and payable commissions for management
o Generated regular reports including job status and sales budgets with actual performances.
o Coordinated front office and secretarial supports and authorized to endorse Internal Auditors
KYODO SHIPS TRADING, Dubai, U.A.E.
Sales Coordinator/Sales & Purchase Associate Aug 2000 – Jan 2002
o Responded to customer enquiries regarding invoicing, client order follow ups and dispatched invoices
o Coordinated and streamlined customer service and Liaised with local and overseas suppliers regarding credit
facilities and completion of formalities associated with it.
o Executed secretarial duties, drafting quotations, correspondence, maintained Invoices and order registers.
o Coordinated with IT consultants for in-house IT issues, general trouble shooting & provided back-up IT support.
o Successfully trained staff on general IT matters and ensured anti-virus for all in-house systems.
EDUCATION
Bachelor of Science (B.Sc) - Mumbai University, India
COMPUTER PROFICIENCY
J D Edwards, PeopleSoft, Goldmine, Microsoft Office Suite, MS Outlook, Lighthouse, Encompass
CERTIFICATIONS / COURSES
Dubai, UAE DNV Internal Auditors Course
Process Mapping Workshop
Leadership High Performance Workshop
Continuous Improvement (CI) Fundamentals
Aberdeen, Scotland Randy Smith Leadership Course Workshop
Remotely Operated Vehicles (ROV) - Basic Training
REFERENCES
Provided upon request
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