Customer Service Management

Jynell D. Brown

**** ***** **** **

Savannah, GA 31406

***********@*****.***

912-***-****(C)

EXPERIENCED LOGISTICS PROFESSIONAL

dedicated to excellence, strong leadership, and the delivery of superior results

Professional Profile

Logistic Opportunities (Contract or Permanent)

Career reflects 8 years of logistic skills along with military experience performing logistical functions for leading multinational corporations specializing in, aviation, engineering, technology and transportation.

OBJECTIVE: Desire a position using training, technical knowledge, and experience to benefit a company in achieving its goals and delivering high quality customer service. (Experienced with DOD, EPA, OSHA Compliance and ISO standards)

CORE COMPETENCIES

Logistics/ ULLS-G/AE Ensuring Compliance & Safety

Property Management PBUSE Integrated Logistics Analysis

SSA, SAMS1-E Forklift Operator 5-30K

Staff Training & Supervision Army Records Information Management

Warehouse Knowledge Production and labor planning / Optimization

Distribution & Inventory Management SARRS

Quality Management System Material Handling Equipment (MHE)

MS Office (Word, PowerPoint, Excel)

WORK EXPERIENCE

Student-Phoenix University Jan.2010- Present

Bachelors Degree

(Business Management)

L-3 Communications, June. 2007 – Oct. 2009

(LOGCAP IV contractor and global government services provider in support of U.S. national security and foreign policy objectives, delivering support solutions for defense, diplomacy, and international development.

Materials Control/Technical Supply Supervisor

(Contract Location –Kandahar, Afghanistan)

Provided management of over 18,000 lines of inventory stocks worth over $21 million. Prepared daily statistical/qualitative reports to Department of Defense agencies to capture all accounting activities in automation systems. Served as a primary ULLS-AE operator, ensuring parts and supplies were properly ordered, acquired, stored, and distributed for military aircraft.Coordinated the consolidated turn-in and transfer of unserviceable and non-repairable aircraft equipment from multiple sites to the Defense Reutilization and Marketing Office (DRMO).Efficiently processed supplies to ensure fast distribution and delivery to customers worldwide.Work collaboratively with air, ground, and sea transportation representatives to ensure compliance with US Customs regulations for transport of Hazardous Materials (HAZMAT) cargo.Demonstrated technical knowledge in configuring palletized loads which reduced shipping costs.Handles, transports and stores material as necessary to ensure compliance with all applicable storage requirements (e.g. product temperature, storage and handling requirements).Performs continuous data entry for all logistics inventory asset adjustments, lateral transfers and monitors administrative adjustments reports, serial numbers equipment, registered numbers, lot updates.Knowledge of supply regulations regarding property accountability, word processing software and have ability to perform basic clerical tasks.Analyzed identifying information on incoming deliveries and determined appropriate storage method and location based on temperature, humidity and weight limits.Maintained automated inventory records and customer transaction records.Performed location maintenance, operated materials handling equipment.Inventoried and purchased ordersSign for receiving Purchase Orders from SSAEfficiently processed supplies to ensure fast distribution and delivery to customers worldwide.Work collaboratively with air, ground representatives to ensure compliance with US Customs regulations for transport of Hazardous Materials (Hazmat) cargo. License Forklift Operator 5-30KSupervise subcontractor and/or labor broker personnel, in accordance with the General Supervisory Duties and ResponsibilitiesCompletes required storage documents and communicates effectively with team members and upper management.Reviews work orders and identify material or containers to be moved and determine destination.Properly identifies and interprets information provided on material labels, tags, and container markings.

Defense Support Services, DS2 (RESET) Nov.2006 - May. 2007

Government contractor services provider in support of U.S. Army objectives, delivering support solutions for defense, diplomacy, and international development.

Supply Technician/Expediter

(Contract Location-Savannah, GA)

Received and stores, issues equipment and material, and supplies, merchandise, goods and compiles stock records in stockroom and warehouse.Fills orders or issues supplies from stock.Used Meticulous attention to detail to keep inventory records and prepare Material Release Orders (MROs) for parts procured through various supply channels.Reconciled accounts regularly to correct for differences in inventory balances, prices, shortages, and reroute disbursement of goods and merchandise.Prepared daily statistical/qualitative reports to Department of Defense agencies to capture all accounting activities in automation systems.Used Standard Army Retail Supply System (SARSS) in accordance with AR 710-2.Automated material-handling equipment, conveyor belts, scanners, automated high stacker, and guided vehicles help store and retrieve goods in larger warehouses.Oversaw document control procedures and maintained stock locator system.Monitored incoming and outgoing supplies through inspection, quality control, segregation, and cross-referencing of bills of lading, contrasts, and other documentation.Ensured adherence to proper procedures relating to customer turn-in documentation and due-in and due-out accountings.Sorts for distribution to other units, branches, or divisions.Compiles reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes, and refusal of shipments.Unpacks, sorts, and stores items systematically on shelves, bins, or other storage areasKnowledge of common office supplies, materials, and equipment and office procedures

U.S. Army, Oct, 2003 – Oct, 2006 (Iraq Deployment Dec, 2004-Dec, 2005)

Supply Logistics Specialist 92Y

(Hunter Army Air Field, Savannah GA)

Provided assistance to personnel in maintaining records for US Government property hand receipts for expendable and nonexpendable equipment. Assisted hand receipt holders in conducting initial and monthly partial inventories to ensure accurate accountability of selected items and determine their overall serviceability.Served as the primary ULLS-G/PBUSE operator, ensuring accountability for parts and supplies ordered, acquired, stored, and distributed for over 100 pieces of equipment, generators, vehicles and aircrafts. Maintained and monitored stock levels for over $2 million worth of repair parts, ensuring quantities were on hand to meet daily operational requirements for multiple customers. Compiled reports pertaining to stock levels, adjustments, inventory surveys, and shortages. Verified and maintained records on incoming/outgoing shipments in accordance with US Army supply and transportation regulations, policies, and procedures. Used Portable Data Collection Devices to scan items, expediting completion of inventories.Processed inventories, surveys, and warehousing documents.Operated the Standard Army Maintenance System (SAMS1-E)Used Standard Army Retail Supply System (SARSS)Prepares store requisitions and purchase requisitions and files and maintains records for supply activitiesMake pickups or delivers by hand or motorized vehiclesAbility to accurately sort documents alphabetically, numerically, or by classification of the documentAbility to perform accounting functions and keep accurate records and follow oral and written instructions.Operates motor vehicle, hand trucks, and similar equipment for sorting and delivery of equipment and suppliesAbility to operate light vans, picks-ups, automobiles, hand trucks, and pallet jacksOperates a variety of office machines and equipment, such as typewriter, word processor, computer keyboard terminal, calculator and copy machineAutomated material-handling equipment, conveyor belts, scanners, automated high stacker, and guided vehicles help store and retrieve goods in larger warehouses

CERTIFICATIONS

Prior Military with DD 214

ANSI/ISO/ASQ 9001-2000, 2009

CPI Program, 2009

Evacuation Assistance, 2009

Safe Lifting Practices, 2009

Fire Prevention Plan, 2009

Hangar Door Safety, 2009

Blood Borne Pathogens, 2009

Industrial Hygiene Results, 2009

Flight line Safety Training, 2009

Ergonomics, 2009

Technical Orders/Manuals, 2009

Machine Guarding, 2009

Foreign Object Damage)/Tool Control, 2009

Safety Policy, 2009

Time and Attendance Training, 2009

Asbestos Awareness, 2009

Local Operating Instructions, 2009

Lockout/Tag out Authorized & Affected, 2009

Access to Medical Records, 2009

Hazardous Chemical/HAZCOM, 2009

Fire Extinguisher, 2009

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