transportation
Resume:
Robyne's InformationLocation: CINCINNATI, OHTitle: UnemployedExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-12-05 Helpful Links
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Robyne Ector
1946 Avonlea Ave Cincinnati, Ohio 45237
614-***-**** (cell) /
513-***-**** (home)
***********@*****.***
Summary: Customer Service Professional with over 10 years of expertise in various industries including health care, energy and transportation. Strong administrative call center and billing experience. Extremely dependable with proven ability to work alone or in team environment. Accurate and efficient.
Education: Bryman Institute 09/05 – 03/06 Medical Insurance Billing and Coding
Gahanna Ohio
Skills: Medical Terminology, ICD-9 coding, CMS 1500 knowledge, UB-92 claims, Appointment Booking, Record Filing, CPT/HCPCS coding, Organization, Multi-tasking, Accuracy, Third-party payers, Medicare, Medicaid and Workers Compensation trained, Medisoft software, HIPAA/OSHA information,Quickbooks, Microsoft Word and Excel.
Experience:
Experience:
December 2008 to Present
Vanderbilt University Medical Center/NCO Financial 4000 E 5th Ave Columbus Ohio 43219
- Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification.
- Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.
- Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.
- Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.
- Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.
- Document pertinent patient information and all work activity in the appropriate systems dictated by NCO policies and procedures.
- Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations, NCO policies and procedures and company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
Experience – continued
July 2007 – December 2008
Summa Health Systems 525 E Market St Akron OH 44304
Patient Access Representative
- Act as initial contact for any/all Patient Access services.
- Scheduling of procedures, Pre-admission/admission data collection.
- Inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
- Obtain pre-certification/verification of insurance and identified patient financial information.
- Collect co-pay and process receipt and provide counseling/customer service support e.g, establish payment plan, Initiate care assurance and worker’s comp ‘applications’.
June 2007 – July 2008
Vision Service Plan 2605 Rohr Rd Lockbourne OH 43137
Inventory Control Clerk
- Processed orders for vendor shipment.
- Inventory reports.
- Monitored amount of frames in house.
August 2004 – September 2005
Columbia Gas of Ohio 1600 Dublin Road Columbus, OH 43215
Customer Service Specialist
- Ensure customer inquiries are addressed and properly processed.
- Taking and executing orders using DIS.
- Processing requests for gas service and responding to emergency calls.
- Address payment problems and billing questions.
February 2004 – August 2004
Family Services of Summit County 212 E Exchange St Akron Ohio 44304
Receptionist
Multi line switchboard operation.
- Responding to client daily transactions.
- Accurately applied payments.
- Directed calls to appropriate destination.
- Scheduled appointments.
- Sorted and distributed mail.
April 2002 – July 2004
Columbus Children’s Hospital 700 Children’s Drive Columbus, Ohio 43205
Health Information Management/Purchasing Assistant
- Chart creation, tracking, and pulling for appointments
- Ordering of supplies.
- Taking requests for copies of medical records for patients and clinical staff.
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