Customer Service Human Resources

AREAS OF EXPERTISE Administrative Operations Business Communications Project Management Human Resources Management Customer Service

Accounting Analysis Project Budgeting Management Reporting

SKILLS

Analytical & Problem Solving Strategic Planning Critical Decision Making Staff Management Change Management

TECHNICAL SKILLS Microsoft Word Microsoft Excel Microsoft Publisher Microsoft PowerPoint Microsoft OneNote Microsoft Outlook Microsoft Publisher

Gold System

Microsoft Windows Vista/XP/7 Apple/Mac Adobe Professional

SPECIALIZED TRAINING

Type 40 – 45 wpm

Shondrekia Carter

510 Cedar West Helena, AR 72390

Mobile: 870-***-**** *********.**@*****.***

FINANCIAL STRATEGIST

Leader who is able to demonstrate fiscal responsibility, communicate and looking for an opportunity for career advancement. Team-builder who delivers effective organizational support and serves as a catalyst for creating new business opportunities, establishing strategic partnerships, and overcoming barriers. Broad administrative and customer service experience. Solid interpersonal skills and cross-functional team interactions. Working knowledge of financial budgeting and accounting.

EDUCATION

NORTHWEST COMMUNITY COLLEGE, Southaven, MS

Associate, Accounting, 2009

UNIVERSITY OF MISSISSIPPI, Southaven MS

Pursued Accounting Degree, 2009 – 2010

ASHFORD UNIVERSITY

B.A., Accounting, 2012

Related Courses: Principles of Accounting I & II, Public Budgeting & Finance, Human Resources Management, Managerial Accounting, Business Finance, Management Information Systems, Auditing, Cost Accounting, Tax Accounting

PROFESSIONAL EXPERIENCE

Technicolor Thomson Group, Memphis, TN 2003 - 2009

ExpeditorServed as the liaison for managers and supervisors keeping them abreast and aware of employee issues.Managed work orders for manufacturing and production lines. Oversee the implementation of corporate updates and served as a customer service agent to customers with issues about shipments.Generated purchase requisition for calendar scheduled shipments and assured invoices were processed and posted to correct general ledger account.Performed human resources duties to include scheduling and training.Responsible for the overall efficiency of the department.

Buckingham Companies-Kimball Cabana Apartments, Memphis, TN 2009 - 2009

Leasing SpecialistAssisted in the collecting and depositing of rental payments.Prepared and maintained spreadsheets to show property trending analysis.Conducted credit and criminal background checks for applicants.Assisted with move-in and move-out procedures including unit inspections.Scheduled maintenance repairs and handled resident relations in a proper manner.Created and coordinated leasing presentations to prospective residents.Generated memos and administered projects.Assisted applicants with application process by explaining all applicable forms.Followed up on all prospective residents in a timely manner.Maintained transcripts of departmental meetings and progress briefings.Customized the customer experience by finding products and solutions to meet their needs.Conducted customer service training sessions.

Ashford University, Clinton IA 2010-2012

Completed B.A. in AccountingGPA 3.64Received Dean List honors every semester

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