Administrative Assistant Customer Service

Samantha Miller

Fayetteville, NC 503-***-**** abprs7@r.postjobfree.com

SUMMARY

Energetic, fast-learning, detail-oriented, and motivated team player looking for a position in an environment where I can best utilize my human resources, administrative, customer service and recruiting experience.

RELEVANT WORK EXPERIENCE

Bank of America Home Loans

Administrative Assistant III, March 2012-PresentCompile daily, weekly and monthly reportsCreated a report to help save the company almost 24 million dollarsManage western regional manager’s calendarMeeting and event planning coordinationReconciled monthly credit card bill

Williams Controls

Administrative Assistant/Marketing Assistant, September 2009-March 2012Review, compose and proof read documentsWork with confidential materials and communicationMaintain filing of all critical documents for public companiesArrange both domestic and international travelManage CFO and VP of Sales & Marketing calendarsMeeting and event planning coordinationPrepare expense reports and conduct account reconciliationsAssist with distribution of press releasesResponsible for maintaining company website with current job postings, press releases, etcCompile all Salesforce.com reports for companyRun commission reports for all salesmenAssisted with 2012 budgetCreate and maintain operations meeting presentations and board of director presentationsCreate and send out customer notifications Familiar with 3-way matching accounting processAdditional administrative duties as requested by executive staffAssisted with payroll, was responsible for processing retiree and COBRA checksReconciled monthly benefit billingsTracked FMLA/OFLAReconciled monthly credit card billAssisted with monthly reportingProcessed new hire and termination paperworkAssisted with recruitment by posting open positions on company website and various career websitesConducted phone and in-person interviewsConducted all pre-hire proceduresRecruited both regular and temporary employeesAssisted with monthly bonus programCoordinated all safety eye wear as well as vending services for 120+ employeesProficient in Microsoft Office 2003 and 2010

Montana Academy, Internship, June 2009 – September 2009Conducted case formulations and assessed treatment plansAssisted in therapeutic sessions with troubled kidsSupport team leader with organizing, planning, and filingObserved intake sessions as well as interviewsShadowed clinical director and had weekly supervision meetings

Restorative Justice Office, Internship, September 2007 - June 2008Receptionist duties including greeting customers, answering phones, office errands (bank deposits and other duties as requested)Supported program manager with administrative tasksHelped mediate as both a community member and co-mediator Tracked cases every week, ensured offenders were abiding by contract, checked in with victims

Law Offices of Yates, Matthews & Morasche, File Clerk/Receptionist, June 2001-August 2001Supporting attorney’s with copying and filing of case work and other legal documentsAided attorney’s and other office staff in miscellaneous errandsConducted an inventory analysis of outdated pop cans and made a recommendation for increased efficiency that saved the law firm money

ACCOMPLISHMENTSStandards board for Alpha Chi Omega (10/06-10/07)Organized a sorority function that generated over $1500 in revenuesHigh school student council (2002-2003)Organized school social functions including a coffee house, talent show and senior promResident Assistant for High School DormitoriesEmployee of the Month (12/08)

EDUCATION

University of OregonBachelor of Science, Psychology

Notary Public, commission expires 2015

References available upon request

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