Project Manager Customer Service

David W. Dobson

*** ******* ****** ***. ***

Toronto, ON M4S 1C8

647-***-**** • ********@*******.***

OBJECTIVE

To obtain a position as Claims Adjuster handling claims investigations and coverage evaluation to settlement negotiations and claim resolution

CAREER HIGHLIGHTS

Skilled in Transport Recovery Claim Procedures and Profitable Relationships with Major Transport Carriers

Well versed in Marine Cargo Laws and Contracts of Carriage and a keen eye for detail

Excellent Customer Service and Negotiation Skills

RELEVANT EXPERIENCE

Transport Claims and Subrogation

Responsible for Transport Claim Recoveries for Major Insurance Companies paid cargo claims, including Marine, Air and Inland TransportWell versed in Marine Cargo Law, Limitations of Liability, Bills of Lading, Hague Visby Rules Canadian Marine Liability Act, Motor Carrier Act, Contract of Carriage etc.Accountable for Protecting Time Limitations on Subrogation Claims and ensuring clients are aware of time sensitive due dates on unpaid claimsTriage New Claims for Recovery Estimation Negotiate settlements and claim resolutions with 3rd parties and customersSupport Claims Manager under various 3rd Party AdjustingProvide Claim File Auditing for numerous customers and assemble claim packages for presentation to Transport Carriers Talented at Report Builder 2005.1 and responsible for generating company monthly end reports and ad hoc requests

Project Management

Improved efficiency in the Transportation Department by 200% through the acquisition of Maddocks Transport software that interfaced to both legacy systems and new enterprise software, thus allowing staff to have fingertip control of both brokered and home fleet load informationManaged successful relocation of entire Network InfrastructureDesigned and Implemented ADP Human Resource/Payroll system for over 200 user community

Information Systems Development Manager

Organized, supervised and delegated responsibilities to small Information Technology staff comprised of a Hardware Specialist, Database Programmer and Help Desk attendantCommunicated Information Technology targets and progress to board membersEnsured the procedures and policies of the Information Technology Department were aligned with the corporate goals and strategiesRefined business processes through strategic analysis and implementation of software technologiesEnsured user community was trained and skilled with software environmentContributed to the Corporate Strategy Team

David W. Dobson Page 2

WORK HISTORY

Load Broker, International Transportation Inc. Toronto ON 2012-Present

Subrogation Claims Agent, Subrogateway Inc. Toronto ON 2003-2012

Consultant, Abacus Computers, St. Catharines ON 1997-2003

Network Administrator / Project Manager, Lakeshore Inc., Jordan Station ON 1997-2003

User Support Analyst (contract), Colgate Palmolive, Toronto ON 1996

Trainer / Dispatcher, Flexmore Transport Ind., Bolton ON 1995-1996

Trainer / Support Analyst, Maddocks Transportation Software Systems, Vancouver BC 1993-1995

Computer Operator, Oshawa Foods, Toronto ON 1987-1991

EDUCATION

Computer Technology, Niagara College, Welland ON 1993

Business and Economics, University of Western Ontario, London ON 1985

Ontario Secondary School Diploma, Bishop Ridley College, St. Catharines ON 1983

RELEVANT TRAINING

Regular attendee CBMU Training Courses 2003-ongoing

Colours / Management, Lakeshore Inc., Jordan Station ON 1998

VOLUNTEER WORK

Volunteer, Out of the Cold, St. Catharines ON

Helped organize food and clothing drives

INTERESTS / ACTIVITIES

Coaching Football

***Excellent References Available Upon Request

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