Customer Service Sales Representative

DIRIT SANGHANI

** ******** ********.

BRAMPTON, L6S 3K9

Tel: 647-***-**** or 905-***-****

Email: *************@*******.***

OBJECTIVE:

- To secure a telecommunication sales representative position in a fast paced company where I can utilize my academic skills, on field experience, and demonstrated leadership skills.

PROFILE:

• Quick learner and well versed in Microsoft Office suite (Word, Excel, PowerPoint, FrontPage, OneNote, Publisher, Outlook) Photoshop, Illustrator, Dreamweaver

• Approachable and responsible worker who quickly takes on assigned roles and goes above the call of duty as needed without assistance

• Independent worker with a willingness to contribute to the team’s overall success

• Diligent worker who is meticulous yet enthusiastic at all times

• Uplifting leader who positively contributes to all projects

• Exceptional organizational skills, analytical and problem solving skills

• Superior written and oral communication skills; team oriented and multilingual

• Exceptionally strong relationship management and people skills leading to successful record in exceeding sales targets and motivating people towards a goal

• Awarded certification for excellence and appreciation for great work ethic

EDUCATION:

Ryerson University, Toronto, Ontario September 2010 - Present

Bachelor of Commerce Degree in Marketing and Information Technology

Sheridan College, Brampton, Ontario September 2005 - June 2008

Advanced Diploma in Business Administration, majoring in Marketing

• Achieved a 3.8 out of 4.0 GPA

WORK EXPERIENCE:

BELL MOBILITY MISSISSAUGA MAR 2009- JAN 2012

National Channel Support Client Care AdviserWorked in a unionized environment to assure daily, weekly, and monthly goals were achieved and exceededResponsible for training new employees in health and safety activitiesImproved retail and business customer service by following up on customer complaintsRecommended improvements to optimize operational efficiency, implement changes and communicate with enabler groups thereby promoting teamworkProvided technical assistance and responded promptly to software application failuresProcessed a high volume of customer orders promptly and courteouslySupervised dealers to make sure correct guidelines and procedures were followed and brought any inconsistencies to their attentionHighly knowledgeable in Bell software such as CSM, RMS, NM, Infonet, Infozone, Onesource, CTI, Trax Call Coding, Knowledge Base (KB) and other various applications used within the company

COOK STREET SALES MISSISSAUGA SEPT 2008-DEC 2008

Customer Service RepresentativeResponsible for contacting customers on the phone and promoting various product linesUtilized TAPI software, Microsoft Office and various other in-house software programsConducted follow-ups with current customers to promote customer relation management

WINNERS INC. BRAMPTON JUN 2008 – SEPT 2008

General LabourDaily handling of packing, shipping and receivingUsing hand held scanners to price merchandiseFollowed all safety protocols to ensure that all safety violations were addressed immediately

REVOLUTION TORONTO JAN 2008 – FEB 2009

Marketing AssistantDistributing flyers and other advertising materials to the potential target marketPromoted new products to the general public Responsible for tailoring the product specifications to meet customer demand

TIM HORTONS BRAMPTON DEC 2006 – NOV 2007

Front Desk/Drive-thru AttendantOffered hospitable service to all clients and assist in selection of food beveragesProcessed a high volume of customer orders promptly and courteouslyResponsible for training new employees on cash registers and food preparationEffectively handled and supervised order requests from the drive thru counterMaintained inventory and shift collection records

REFERENCES: Available upon request.

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