Manager Quality Assurance

Rajesh Nimmala

Email: ***********@*****.***

Phone: 412-***-****, 412-***-****

Summary:

Over Eleven Plus years of diverse experience in Information Technology, Software Analysis, Process Improvement, Project Management, Business analysis, & Quality Assurance (QA).Experience and expertise in managing multi-client and multiple projects simultaneously and successfully.Have over 5+ years of experience in healthcare industry and has good knowledge of HL7 standards and HIPAAExcel in improving delivery times and service levels goals while reducing costExperience in training, mentoring and adopting new processes and functionality for applications.Experience in coordinating onsite and offshore teams.Excel at strategic planning, project managementExperience in building high performance team, implementing best practice methodologies and continuous improvement programs.Better at understand the system, See the needs to improve, Remove road blocks, Reduce redundant work, Execute the task, Maintain time line, Deliver projects with minimal number of defects

Core Competencies:

Strategic & Operational Planning, Systems Development Life Cycle, QA Strategy, Definition & Execution, Test Automation Design Best Practices, Team Development & Leadership, Metrics & Status Reporting, Processes, Procedures & Standards Design, Project Planning & Management, Risk & Issue Management, Release & Change Management, Staffing & Training, Budget Planning, Customer & Partner Relations, Performance, Load, System, Functional, Systematic, Requirements, Unit & User Acceptance Testing (UAT)

Technical Skills:

Project Scheduling Tools

MS Project

Testing Tools

Rational Test Suite, Quick Test pro, Win Runner, Load Runner, Test manager, Rational functional tester, Coded UI

Database

Oracle, Access, SQL Server, Teradata

Defect Tracking Tools

Mercury Test Director & Quality Center, Clear Quest, Bugzilla, TFS.

Version Control Tools

Rational Clear Case

Office Management Tools

MS-Visio, MS-Excel, MS-Word, MS-PowerPoint, Lotus Notes and

Outlook

Methodologies

Agile, Waterfall, Rational United Process (RUP), V-Model

Operating Systems

Win NT 4.0, Win 95/98/2000, Win XP, UNIX

Languages

C#, ASP.NET, PL/SQL, ABAP, HTML, XML, C, C++

Health Care

270, 271, 276, 277, 834, 835, CAQH, HL7, HIPPA Rules

Education:

Bachelor’s in Computer and Information Technology

Jawaharlal Nehru Technological University

Hyderabad, India

Professional Experience:

Excellus BCBS, Rochester - NY

QA Manager Oct’ 11 – Till Date

Responsibilities:Plan, organize, direct, control and evaluate the activities and operations related to Quality AssuranceAssisted in process quality branch in terms of development and quality control plansHandled a team of thirty employees in quality assurance department and supervised their workConsult and negotiate with clients to prepare specifications, explain proposals and present Quality assurance reports and findingsCreated and reviewed test plans in Rational Quality ManagerParticipated directly in the design, development and inspection of projects of the department.Successfully in handling multiple projects maintaining high quality of the productDeveloped a Data team to handle complex SQL queries and data request across the departmentDeveloped and provided data for quality review to senior management teamConducted training programs related to different productsResponsible for generating new strategies and plans for improving quality of the productDeveloped / Maintained / Executed Automation Regression Test scripts using Rational functional testerDevelop and implement policies, standards and procedures for the quality and technical work performed in the department

Environment: MS-Project, SQL Navigator, ERP, Siebel, CRM, Plan view, Facets, Oracle 11g., UNIX, RQM, RFT

Precyse Solutions, Pittsburgh-PA

QA Manager \ Sr Consultant Nov’ 10 – Oct’ 11

Responsibilities:Manage software QA team of 7 FTE, composed of both consultants and client employees.Performed detailed business diagnosis to determine gaps and opportunities for improvement.Assign resources to projects, establish due dates and ensure completion, and remove barriers slowing or inhibiting the testing team.Responsible for generating business process descriptions that document business requirements, business rules, business proceduresKnowledge of business strategies for the implementation of coming up projects with practical suggestions.Determining most effective programs, identifying value creation opportunities to manage delivery

and address opportunities to drive maximum value realization.Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organizationHelping in the performance measurements and development of capabilitiesDesign and implement processes to transition the client from unstructured ad-hoc testing to structured and specialized risk-based testing. Responsible for meeting fixed-budget targets while still delivering on time and with high quality standardsShaping functional or IT solutions and recommending roadmaps for the implementation.

Environment: MS-Project, Agile, TFS, N-Coder, HL 7, Coded UI,.net, Oracle 11g.Windows

Highmark BCBS, Pittsburgh-PA

QA Manager Apr’ 08 – Oct ‘-11

QA Lead Mar’ 07 – Oct’ 07

Responsibilities:Represent the QA team and act as a liaison between technical and business teams to ensure meeting of project goals through defect and quality management.Experience in preparing and reviewing the Business requirement Documents.Manage software 27 software Testing team Responsible for planning and execution of QA schedules, budget and resource allocation.Experience in assessment of risk causing issues with ability to escalate maters at appropriate times to ensure success of the project.Experience in Medical, vision and dental Claims processing using mainframe and Teradata Assist in definition of testing scope and definition of defect metrics for various go/no-go decision validations.Experience in translating the Business requirement documents to functional requirements and Test plans, Coordinating with both business users and developers to get to a mutual acceptable solutionsAssess, identify and report all risks associated with various projects along with solutions and contingency plans to meet client's needs.Conducted JAD Sessions to define the project and to reduce the time frame required to complete deliverables.Identify the client/organizational needs and provide suitable agile system based solutionsLed the effort of creation, preparation and execution of testing, test plans and test scripts for multiple projects using RQM.Successful background working with stakeholders to develop architecture framework that aligns strategy, processes, and IT assets with business goals.Co-ordinates and addresses various test environmental issues to ensure stable QA environment for progress of all the involved projects.Work closely with project managers, developers, and focus groups to avoid redundancy, minimize expenditures, and improve overall synergy within organization..Responsible for adherence of conductance of all phases of QA by team members per standards established by the management/client.Provided comprehensive structure to creation of test plans to ensure clear documentation of test strategy, environmental and data requirements and, roles and responsibilitiesMentor and Point of Contact (POC) for all new hires.

Environment: Rational Functional Tester 6.1.1, Rational Test Manager, Rational Clear Quest, EPN, Selenium, Agile, RUP, Rational Team Concert, Lotus, Cloud ( Linux, WAS 7.0, Java 6 ), Teradata SQL, Windows xp, Java, MS Office Suite, Oracle

John Deere Credit, Johnston, IA Oct’ 07 – Apr’ 08

QA Manager

Responsibilities:Created, developed and enhanced Test Plans, Test cases, Test Scripts, Test Data Matrices, Use Cases and Test Summary report for both Manual and Automation testing.Successfully managed a team of 10 senior testers, 2 test leads on 3 to 5 applications and ensured success of the projects handled.Coordinated and communicated with interfacing teams for integration and end to end test efforts.Served as a POC of QA/Test Lead for business and technical teams.Provided budget, resource and testing estimates for the project to the Project Manager.Executed test scenarios for functional front end, database back end, and use case end to end.Conducted and led weekly meetings with project team and provided weekly status to management during implementation phase.Worked extensively on writing SQL queries based on mapping document Uploaded test cases to Quality Center and effectively managed the progress of test cases.Managed the test environments through coordination with developers, DBAs and hardware teams.Logged and tracked all defects, change requests, and business requirements using Test Director for tracking purposes. Reviewed and implemented Risk Management Plan and lessons learned with the QA team. Queried SQL DB for data validation and log verification.

Environment: SQL Navigator, Quality Center, QTP, MS Projector, MS office

Metropolitan Washington Airports Authority, Washington, DC QA Lead Dec’ 06 – Feb’07

Responsibilities:Led QA team towards development of automation test plans.Developed / Maintained / Executed Automation Regression Test scripts using Rational Suite.Independently led business and technical teams throughout the software testing lifecycle to ensure comprehensive testing of the application for Care Mark customers.Determined product readiness for System Integration Testing Environment (SIT) and User Acceptance Testing Environment (UAT). Communicated testing status to QA and Executive management and participated in weekly go/no-go decisions for the launch of each application. Created and maintained testing documentation (test plans, test cases/scripts, defect reports, etc.) for Care Delivery Engine.Reported defects and worked with business and technical teams to manage defects until resolved.Assisted in on-going process improvement efforts to ensure test planning, execution, and reporting is effective, efficient, standardized, coordinated, and integrated.Handled Change Requests (CR) and Emergency Change Orders (ECO) on a regular basis.Performed end-to-end testing after every UAT and SIT roll and nightly Production rolls.Verified server logs for specific transactions using Putty instances.Participated in QA staffing, screening, interviewing, hiring and training process.Actively participated in Business Review meetings with technology and business line to discuss critical bugs

Environment: .Net, XML, Load Runner, QT Pro 8.2, Test Director, Mercury Quality Center, Performance Center, Clear Case/Clear Quest, Oracle 9i, SQL, Windows 2003/XP, Unix, MS Office Suite.

Symantec Corp., Spring Field, OR July’ 06 -Dec’ 06

Sr. QA Tester

Responsibilities:Analyzed Business Requirements, Technical and Functional Documents and prepared test cases.Developed test plans and test casesPerformed major role in the execution of test casesResponsible for Functional, Performance Testing, Back End testing and User acceptance testingAssisted with the development, evaluation, testing, and implementation of software quality plans at the project level. Worked with development leads and managers to technically understand the testing scope, allocate resources, evaluate risks and develop contingency plansConducted Baseline and Bulk Order Generation for Renewal Center using QTP.Developed SQL scripts to verify the database updates, inserts and deletes of the recordsWorked with Performance test team to study the response times of the application under stressParticipated in daily status meetings test planning and execution process.Setup and coordinated in User Acceptance Testing by providing test cases for pilot users and provided post-deployment documentation for host use

Environment: Java, Sun OS 5.1, Oracle 9i, TOAD 8.1, SHH, Luna Hardware Encryption, Bugzilla, csh, grep, Quick Test Pro 8.2, Preforce, Remedy

CITI GROUP, New York, NY Apr’ 05 - Jun’ 06

QA Tester

Responsibilities:Reviewed Business Requirements Documents and technical design documents and created test plans, test cases for the entire application using Rational RequisitePro Generated test cases and the test scripts for the manual testing using Rational TestManager Experience in conducting automated test scripts for regression testing using Rational Robot Conducted Security, Functionality, Interface, User Acceptance and Integration testing during various phases of the project. Involved in database testing with Rational Robot Performed manual testing considering the base line of developed test plan and test cases and also considering both positive and negative scenarios Tested the application on different browsers like Internet Explorer and Netscape Navigator Generated data for regression testing using the datapool utility in Rational TestManagerPopulated the data from the database for data driven testing Automated the regression test cases using Rational RobotExperience in working with Dot Net Application.Performed database verification using SQL Queries.Reported software defects and enhancements to the development team using Rational ClearQuest

HSBC Bank, Banglore, India Mar’ 01 – Apr’ 05

Tester

Responsibilities:Developed Test plan, Test cases and Test data according to requirement documents.Prepared test cases for Navigational testing, Functionality, Load and GUI testing using TestDirector Performed Manual testing of the application and identified defects Involved in database testing of the application to check for insert and update operations Performed regression testing to check for defects in previous tested modules. Generated test scripts for Load and Performance testing to analyze the system behavior using Load Runner Used Monitors to identify load and performance bottlenecks Correlated the unique data generated from the server such as Session ID. Analyzed transaction graphs, web resource graphs and network graphs to pinpoint the bottleneck. Involved in Database Testing using SQL Queries.

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