Customer Service Quality Assurance
Resume:
CAMERON WOODS #*
Phone 912-***-****
E-mail **********@*****.***
KENDRIENNE J. BROWN
Objective
Seeking position as Data Entry Clerk (PBUSE)
Summary of qualifications
Professional with 23 years experience in the military, working in progressively responsible leadership and management position.
Supervise the work office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Experienced in preparation and maintenance of organizational Supply records, maintenance of systems associated with Supply Management, budget management, and cash or credit card purchases.
Resolve customer complaints and answer customers’ questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
Employment
January 2009 to January 2012 U.S. ARMY Fort Stewart, Georgia
Support Squadron’s assistantTechnical knowledge to ensured property book of $30 million was maintained IAW regulation and was not satisfied until all tasks were accomplished.Served as a leader for a Modular Ammunition Company consisting of a headquarter section, two Medium Lift Companies and three Heavy Lift Companies.Received, inspected, inventories, stores, issues and turn-in organization supplies and equipment valued in excess of $25 million.Operated and trouble shot information technology equipment.Supervised and provided administrative support for 3 Soldiers which included personnel actions, finance reports, evaluation reports
December 2002 to January 2009 U.S.ARMY Republic of Korea
Company Logistics ManagerSupervised a 3 person team that managed and secured the Supply room, Weapons storage area, and Nuclear Biological Chemical equipment.Managed equipment and supplies worth an excess of over $2.5 Million.Handled bookkeeping property transactions and ensured accuracy.Recorded filling for supporting transaction files.Conducted monthly 10% and Semi-Annual 100% inventories.Ordered and received property and supplies including Computer automation equipment, Vehicles, Military clothing and office supplies.
KENDRIENNE J. BROWN PAGE 2Successfully assisted with MTOE/TDA equipment (transaction/maintenance/repair) record keeping, unit readiness, and unit status report.Received (4) straight commendable rating on Battalion CIP inspection of the Unit Supply Program.
May 1998 to December 2002 U.S. ARMY Fort Carson, Colorado
Principle LogisticSupervised and trained 2 logistics personnel in tracking of reports, lateral transfers and turn-in directives.Responsible for coordinating logistical operations for 5 company’s consisting of over 1,000 employees.Managed a credit card with a spending limit of $2,500 a month, ensured the most cost effective purchases were made.Maintained 100% accountability of over $300 thousand worth of credit card purchases with no discrepancies.Consistently received Commendable rating on credit card procedures during Brigade Logistics Command Inspections.Recognized for having the best audit trail system for credit card expenditures in hold Brigade.Maintain equipment valued over $120,000.Direct workers in transportation or related services, such as pumping, moving, storing, and loading or unloading of material or people.Assisted Logistics Supervisor with company level quality assurance inspections.
Education
December 2011 Columbia College Fort Stewart, Georgia
Completed coursework toward Computer
June 2003 University of Maryland College Republic of Korea
Completed coursework towards Social Worker
October 1999 Pikes Peak Community College Fort Carson, Colorado
Completed coursework towards Social Worker
June 1999 Colorado State University Pueblo Fort Carson, Colorado
Completed coursework towards Social Worker
September 1993 Central Texas College Soto Cano, Honduras
Completed coursework towards Social Worker
June 1981 Long Beach City College Long Beach, California
Completed coursework towards Fashion Design
September 1980 Woodbury University Los Angles, California
Completed coursework towards Fashion Design
June 1980 Brooks College Long Beach, California
Associated of Arts Degree in Fashion Design
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