Customer Service Test

Swapna Panga

Mobile: 647-***-**** Email:***************@*****.***

A Seasoned Quality Assurance Analyst with 4 years of IT experience in Insurance and Banking Domain, testing Web based applications. Pioneering success in handling the critical problems in Quality and Business Solutions. Highly Motivated Individual with excellent communication and Interpersonal Skills.

Education

Masters from Osmania University, Hyderabad, India.

SummaryWorked as a QA Analyst and Business Analyst in Financial and Banking sectors.Prepare test plans and test cases for manual testing using tools like Quality Center.Experienced in preparing excellent documentation on Business requirements.Analyzed Business requirements and prepared test data requisition forms.Experienced in back-end testing, front-end testing, functional testing, browser and platform compatibility testing, integration testing, regression testing, data interface testing, data dependency testing.Well experienced in UAT testing of the application by creating specific User Acceptance Test plan and Test cases.Experienced on various Technology Test environments.Prepared regression suites and provided support for automation.Involved in preparation of Daily-Weekly Status Reports and Test Completion Reports.Interacted with Business Analysts, Developers and Release Managers.Proficient in testing Secured Applications in Insurance and Financial and Banking sectors.Strong knowledge in XML and SQL.Have very good exposure to TOAD, Clear Quest and Quality Center.Have good experience in creation and maintenance of Master/System Test Plans, Test Cases and Test scenarios.Good knowledge of SDLC Methodologies.Excellent knowledge of Industry standards CMM.A good team player with flexible attitude and able to work independently.Excellent written and oral communication skills and detail oriented.Proven record of working with tight schedules and meeting strict deadlines.Good Exposure to Agile Methodology.

Skills

Operating Systems

Windows XP/ NT/ 98/ 00, IBM-Mainframes

Automation Tools

Quick Test Professional (QTP)

Languages

COBOL, SQL, Visual Basic, JAVA, .Net Concepts

Databases

DB2, Oracle, MS-Access

Bug Tracking Tool

Rational Clear Quest, Quality Center, TOAD, AQT (Advanced Query Tool), SOAP UI, DTS

Utilities

Excel, MS Word, Power point, Visio, SPUFI, Autosys, SFTP, QMF

ERP

SAP – FICO

Work Experience

Project #1 Jan 2012 to July 2012

Title : Mobile Payment

Client : CIBC, Toronto.

Role : QA Analyst/Business Analyst

Description:

The mobile payment feature will allow the client to make tap and go purchases using their mobile phone at both Domestic and International mobile POS devices.

Responsibilities:

Experienced in preparing excellent documentation on business requirements by interacting with SME's.Prepared summaries and reports.Prepared test plans and test case scenarios of the business process or application.Wide knowledge in re-engineering concept.Planning the chronology of the Test cases execution.Test Execution and Documentation.Defect Logging -Investigating - Retesting – Track defects through resolution.Executed SQL queries using TOAD to check proper data population in application tables (Data Verification).Performed Smoke Testing to make sure all the Test Channels and Test Environment are working as desired for each Code Drop or modifications made to the Test Environment.Performed Functional, End-to-End, Compatibility and User Interface testing during various phases of testing.Performed Regression testing upon receiving new builds in each Code Drop into the Test Environment.

Environment: JSP, Servlets, Struts, EJB, JDBC, JNDI, Oracle, Java, J2EE 1.4, Web Sphere Application Server and Clear Case, Quality Center and RAD7, XML, Castor.

Project #2 Jan 2011 to Nov 2011

Title : T & SS

Client : JPMorgan Chase, USA

Role : QA Analyst

Description:

The project Treasury & Security Services (T&SS) is one of the largest cash management providers globally. The project involves the services like payments, receivables, collections, trade finance, investments & information services to help treasures manage working capital and liquidity. T & SS involves various applications like Global Funds Processing, Global Funds Clearing and Customer Information Facility where the clearing & settlement of the funds processed. We have various test environments for each of these applications where the QA/UAT performs their Testing for various Releases.

Responsibilities:

Involved in analyzing the requirements and Business requirements to prepare test cases. Participated as review coordinator for test cases and the Test script.Involved in reviewing the test cases with the Application Development (AD) team and validate the test cases.Defect Tracking (Tracking and reporting open defects to closure).Submit periodic status reports to the PM and the Customer.Worked closely with the Development Team, to understand the system functionality, and problems solving.Run Jobs with the co-ordination of CM groups.Performing System Testing, Functionality Testing and co-ordinate with Regression Testing teams for the new features with CIF, GFP Applications.Involved in creating test data to meet requirements and test cases.Involved in build management activities for installing the new builds and setting the system ready to test.Performed manual testing to validate the content of the screen flow.Prepare Test status reports, Defect status reports on daily basis.Attended weekly QA meeting and project meetings as needed for status and follow-ups.

Environment: COBOL, Mainframe DB2, SQL, CICS Application screens, Quality Centre, SPUFI, QMF, QTP.

Project #3 Jan 2009 to Nov 2010

Title : Secure Messaging System

Company : CSC, Bangalore

Client : Aviva Life Insurance Co. India Pvt. Ltd.

Role : Test Engineer

Description: To provide value added services to its advisers the Secure Messaging application was designed. It has been identified to provide online request/response service to its advisers. This will enable faster turn around time for advisers as well as effective resource utilization for the customer service representatives.

Responsibilities:

Preparation of Test Strategy, Test Estimation, Test Plan document. Test Execution, validation & verification and Documentation.Involved in Test cycle planning - To meet the test business cycles for the coverage.Test cases and Business test scenarios Development –Oversight.Testing activities coordination - Coordinate testing work schedules / requirements / issues with PMs, BAs and Development Teams.Defect Management - Defect work flow process – Prioritize Defects. Involved in Test status monitoring and reporting - Communicate test progress, results, status, risks. Business acceptance testing - Facilitate and Assistance provided for the cycles.Ensure the user sign-off criteria is met.

Environment: Eclipse JSP, Servlets, Struts, JDBC, JNDI and Oracle, J2EE 1.4, JBOSS application server and VSS.

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