Customer Service Sales
Resume:
Alicia Lawrie
** ****** ***** **, # *** Toronto, ON M2J 1M5
***********@*******.***
A focused and proactive individual with strong analytical decision-making skills, positive attitude, excellent communication/interpersonal skills.
SUMMARY OF SKILLS
Quick learner with the ability to listen effectively and follow instructions accurately. Hard working, reliable, courteous with a strong work ethic. Works effectively independently or in a team environment. Proficiency in MS Office Suite (Word, Excel, Outlook, Power Point and Access). Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging problems.
EMPLOYMENT EXPERIENCE
Intake Coordinator
2006 - 2011 Rapid Interactive Disability Management, Toronto Administrative assistant reporting directly to the president Directed a large volume of telephone enquiries through to other departments Direct contact for specific corporate accounts Intake of assessment orders by phone or by a web-based system Scheduled appointments for various physicians at multiple locations in Canada Made special arrangements for assessors or claimants (e.g. interpreter or transport) Troubleshooting for conflicts with physicians or claimants Handled confidential medical documentation Provided support in other departments, as needed Attending and actively participating in all required training programs Opened and sorted incoming mailMaintained filing and inventory
Inside Sales& Customer Service Representative
2005 - 2006, TransCargo INC., Toronto Contacted hundreds of potential & active customers daily encouraging them to use our services Prepared and quoted customer pricing and tenders for new shipping lanes Arranged selected sales appointments for sales team when contacting customers Utilized internal databases to track all customer & supplier information Assisted Operations department on overflow orders as needed Negotiated competitive rates with customers & suppliers for assigned transportation services Exceeded set targets and quotas established for the sales & marketing department
Call Centre Agent
2005, Gemma Communications, Toronto Contacted Rogers customers by telephone with deals on wireless products. Delivered prepared sales talks that describe products or services, in order to persuade potential customers to purchase a product. Explained products or services and prices, and answered questions from customers. Adjust volume, tone and language according to the potential customers needs. Engage potential customer over the phone, and build rapport in order to close sale.
Customer Service/Cashier
2004 – 2005, Canadian Tire, Toronto Provided excellent customer service Participated in preparation of store opening, cash balancing and daily deposits Participates with the store team in achieving all aspects of service, store readiness and store cleanness Responsible for appropriate paper work regarding refunds, exchanges, and staff discounts
Teacher
2000 – 2004, Charity High School Instructed Grade 8 English Classes Form Mistress, Grade 10
MANAGER
1999 – 2000, True Value Pharmacy, Charity Planned, directed and evaluated daily operations Managed staff and assigned duties Purchased inventory stock for the store and entered into computer Implemented price and credits policies Determined staffing requirements Answered and directed telephone calls Prepared reports, balanced daily transactions and completed bank deposits
EDUCATION AND TRAINING
2004 Vocational Pathways College - Diploma
1995 Charity High School - Diploma
REFERENCES:
Dr. Dennis Liu D.C. (chiropractor)
****@****.**
Additional references available upon request
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