Customer Service Engineer
Resume:
KEVIN CHICQUEN, P.ENG.
B.Sc. (QUEEN’S UNIVERSITY – CHEMICAL ENGINEERING)
SOLUTION SELLING COURSE
CONSULTATIVE SELLING COURSE
********@*****.***
Summary of Qualifications
A professional who combines extensive Engineering experience with superior customer service to provide clients with the highest level of Solution Sales
Professional Experience
A solid background in sales and product experience and innovation
An extensive and varied Engineering background
Employment History
WAJAX (ex KINECOR) 2007 - PRESENT
ACCOUNT MANAGER
Have increased territory sales each year
Doubled sales in this, the 4th year
Successfully manage all corporate contract accounts on behalf of the company for this territory, while increasing customer service and gross margins
Introduced an entirely new line of business, which was adopted and implemented company wide
Only Account Manager in company to obtain a new contract with a corporate customer, for complete supply of existing business lines as well as new one
Chosen as branch champion for new line of business
LAYFIELD GEOSYNTHETICS 2005-2007
ACCOUNT MANAGER
Met all budget targets for fiscal 2006
Exceeded gross profit levels for fiscal 2006
Provided unique solutions to a variety of technically challenging assignments
Provided Engineering Design, Procurement and Construction Supervision for Municipal Drinking Water Reservoir storage and security (Grand Forks, BC)
Provided materials and engineering expertise for GVRD's new Potable Water Reservoir Treatment Facility
Worked with Provincial Government, Municipal Government, Consulting Engineers and Civil Contractors to obtain product specification and acceptance for large scale civil projects
Organized and led numerous technical seminars for Engineering firms, 4th year UBC Engineering students and UBC staff
GENERAL EQUIPMENT 1997-2005
SALES ENGINEER
Managed all aspects of territory, dealing directly with Industrial, Institutional and Engineering customers and satisfying their technical and personal needs
Rebuilt existing customer network and developed new customers to become the leading salesman in the branch in 6 months and the leading salesman in the company in 2 years
Consistently the 1st to recognise the market for new products and to obtain the 1st sale in company
Worked and managed all aspects of territory including pricing, delivery and all follow up actions
Volunteered to extra duties to encompass new customers
Supplied Government of Canada facility with potable water heating solution and associated equipment
ALBANY INTERNATIONAL 1992-1997
SALES AND SERVICE ENGINEER
Succeeded as a key member of a small team that increased sales 75% in 3 years
Resolved customer operational problems on all product lines
Managed territory comprised of all of Western Canada
Acted as group resource for all aspects of PC usage and innovation
Designed and implemented new customer service tools to add to customer satisfaction and differentiate the company from competitors
Was frequently the 1st choice of customers to aid in technical problem solving
SCOTT PAPER 1988-1992
PROCESS AND PROJECT ENGINEER
Managed all aspects of the Division's Liquid Effluent Treatment Systems with an operating budget of $400,000 with the direct supervision of 6 people in a Technical Laboratory
Responsible for all of the chemical inventory, trials, storage, safety and control
Designed, managed and implemented a $1,200 000 capital project to improve the Environmental Control System
Designed, estimated and executed numerous capital projects
ESSO PETROLEUM CANADA 1980-1988
DESIGN AND PROCESS ENGINEER
Led the design and implementation of major capital and maintenance projects
Provided unique solutions to several key refinery operating problems
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