Human Resources Manager

CARMEN MANJI, CHRP

* ********* ******, ********, ** L6X 4G9

Home: 905-***-**** Cell: 416-***-****

E-Mail: ********@*********.**

CAREER PROFILE:

A proactive and professional Human Resources Generalist with over 9 years experience in the human resources field. Dynamic and energetic with an exemplary record of conceiving and executing strategic initiatives that fosters a culture of teamwork, and drives results. A diplomatic communicator able to build productive rapport with all employees/stakeholders and passionately supports the company values/mission.

WORK EXPERIENCE:

May 2011 to present

HR Generalist – Canadian Executive Services Organization (non-profit sector)

•Promotes a positive, inclusive work environment through coaching and counseling employees, responding to general inquiries, and resolving issues in a timely manner.

•Review, maintain, and interpret Human Resources policies and practices to ensure organizational compliance with all related employment laws and regulations.

•Ensures effective and efficient administration in the areas of employee records and HRIS; compensation, benefits and pensions programs.

•Manage the annual performance reviews, provide coaching and guidance to managers on performance issues, work with department managers to develop performance plans and to coordinate training needs of staff.

•Evaluate and analyze the compensation structures with various portions of benchmarking.

•Review salary annually and provide advice as required.

•Manage employee health and pension benefits including cost analysis and maintaining awareness of market alternatives.

•Administer travel insurance coverage for employees and volunteers in Canada and overseas.

•Ensure the accuracy of benefit provider invoices.

•Participate in the recruitment process (i.e. job description preparation and posting, reference checks, prepare employment documents).

•Provide new employee packages, conduct human resources orientation sessions, and ensure the training plans are setup.

•Conduct and administer annual workplace satisfaction survey for future organizational improvement.

•Act as a payroll administrator including processing bi-weekly payroll and managing the timekeeping system.

•Conduct year-end and ad-hoc reports and reconciliations, including T4/T4A slips generation.

•Communicate details of final pay and benefits to departing employee.

•Keep H&S processes current and ensure compliance, stay up to date with legislations and Occupational Health & Safety regulations.

•Coordinate and participate in social/organization sponsored events.

Jan. 2008 to Jan. 2011

HR Generalist – LHM Technologies Inc. (automotive/aerospace)

•Developed, implemented and maintained all policies, programs, and procedures for Human Resources as well as health and safety.

•Developed and implemented best practices ensuring compliance with all provincial and federal employment laws.

•Coached, counseled and guided managers, supervisors on all company Human Resources policy and procedures as well as federal and provincial employment laws and legislation.

•Administered full cycle recruitment and selection, new employee orientation, as well as proper termination processes including exit interviews.

•Managed Federal foreign workers recruitment program and assisted employees in immigration issues.

•Managed and administered group benefits plan to ensure cost control.

•Developed and designed Manager Handbook; redesigned Performance Evaluation systems and trained the appraisers.

•Administer and maintain yearly performance appraisal program.

•Facilitated progressive disciplinary action and maintained records on discipline/corrective actions terminations/legal issues.

•Developed Bill 168 Workplace Violence and Harassment Policy and provided training to all staff.

•Managed employee conflict resolution; provided counsel and services related to HR policies and practices, procedures, governmental compliance, performance management and people development.

•Coordinated internal and external training programs to ensure compliance with OHSA.

•Performed Health and Safety practice and coordinated JH&S quarterly meeting.

•Ensured compliance with employment standards and other employment legislation.

•Provided guidance to team members through safety briefings and provided advice to team members on broad range of occupational safety issues and decisions; stayed abreast of amendments to the OHSA regulations and ongoing compliance.

•Maintained and administered the H.R. Competency and Training as well as Recruitment requirements under ISO and AS9100 quality standards.

•Handled bi-weekly payroll including the preparation of labour cost reports; administered attendance reports.

•Prepared annual T4 and T4A, WSIB, and EHT return.

•Filed ROE and managed WSIB injury reports.

Nov. 2003 to June 2007

Site Administrator – BMC Software Company, Markham, ON (formerly Viadyne Corp.)

Human Resources Responsibilities:

•Provided functional HR Support to entire R & D group from recruitment to new hire orientation and conducted employment reference and background check.

•Updated and maintained all applicable reports, personal and job-related records pertaining to employee group.

•Administered employee group benefit plan and answered employee inquires on benefits coverage.

•Initiated/Maintained employee enrolments/changes/terminations in benefit programs.

•Maintained and updated employee vacation and sick days tracking report.

•Interpretation on company HR policies and procedures.

•Approved employee weekly time cards to ensure the compliance.

•Lead training and development programs.

•Coordinated and liaison with third parties such as recruiting agencies.

•Coordinated payroll processing to the employee group.

Administration Responsibilities:

•Provided extensive administrative support to the centre director and upper management team.

•Assisted in planning and budgeting to the Director in financial analysis, expenditure forecast on a quarterly basis.

•Processed employee expenses reimbursement

•Maintained and updated IT equipment and software inventory report.

•Generated software licenses keys to the customers; created tickets to IT group through AR systems.

•Administered the local office and liaised with property management office to ensure its space was properly maintained.

•Procured IT equipments and software.

•Managed Director’s calendar and organized on-site and off-site meetings using MS-Outlook.

•Coordinated all business travel plans for Directors and managers; organized site events.

•Set up teleconference calls and AV unit for conference meetings when required.

•Assisted employees in applying travel VISA through Embassy offices.

Executive Administrator – Viadyne Corporation, Markham, ON

Human Resources Responsibilities:

•Lead the recruitment and selection process, conducted reference check; prepared employment offer and new hire orientation; administered employee group benefit plan and drafted company policy and updated when required; maintained and managed personnel confidential information for employee; provided guidance to the team on the recruitment and hiring procedures; maintained and updated vacation-tracking reports ; file ROE when required.

Accounting and Administration responsibilities:

•Assisted the company in completion the Reactor Due Diligence checklist during acquisition; managed a full accounting cycle include financial analysis, expenditure forecasts, sales revenue forecast, A/P and A/R, G/L and monthly bank reconciliation; processed payroll and government statutory remittances; generated sales report on a monthly basis; generated software license keys to the customers; administered time tracking system for billing process; validated commissions & bonus payments, and employee expenses reimbursement; maintained and renewed customer contracts.

May 2000 – Sep. 2003

HR/Office Administrator - TeleGet Inc. and TG Mart Inc., North York, ON

Human Resources Duties:

•Headed up a new HR Department:

•Developed designed and implemented HR Management and Administrative policies and procedures; worked with Operation Manager to develop training manual for operation staff.

•Developed recruitment and selection procedures; prepared job description and conducted interviews.

•Designed and administered employee group benefits plan.

•Prepared employment agreements, maintained and updated employees personnel files.

•Designed and trained managers on staff performance evaluation procedures.

•Managed WSIB injury report in a timely manner, filed ROE;

•Conducted employee performance appraisals: 3-months probation, interim and annual evaluation.

•Provided necessary training to all new hires and ongoing HR support to all staff members.

•Performed Health and Safety practice periodically and coordinated JH&S quarterly meeting.

Administration Duties:

•Managed and administered accounting activities include payroll functions as well as government remittances, A/P, A/R, bank deposit, fund transferred, and monthly bank reconciliation.

•Administered office budget, prepared expenditure forecasts, monitor daily cash flow, controlled purchasing activities, audited and approved employee expenses reimbursement and Sales commission calculation

June 1999 – May 2000

Administrative Assistant – Computron Systems Inc., Markham,ON

•Assisted the Office Manager to administer and maintain company policies and procedures; reviewed and maintained vendor contracts and customer contracts; prepared expenditure forecasts on a monthly basis; processed payroll, A/P and A/R, bank deposit and fund transfer; filed all government statutory reports included GST and PST, and WSIB; processed purchased orders & vendors invoices; handled petty cash account; prepared weekly sales report for meeting. Maintained adequate office supplies for the company. Organized and assisted in company functions; performed customer service functions; maintained and updated vendor mailing lists.

June, 1995 – present (Part-Time)

Information Technology Service: Help Desk Specialist – The City of Markham, ON

•Perform system operations on all library information systems, troubleshooting; implement solutions to system problems, daily files backup, update procedures and manuals; prepare monthly statistical report for the Board meetings, set-up and testing of terminals; maintain staff PCs, printers, software, hardware, department supplies control, manual filing, log sheet control, and other documentation.

EDUCATION

Human Resources Professional Association of Ontario: CHRP

Seneca College, North York, ON: Post-Diploma of Human ResourcesManagement with Honors.

York University, North York, ON: Bachelor of Administrative Studies (major in General Management)

Seneca College, North York, ON: Diploma of the Business Computer Systems with High Honors.

PROFESSIONAL TRAINING:

•Certified Human Resources Professional – 2012

•JH&S – Part 1 2009

•ITIL – Foundation Training – Certified in December 2005

•Action Request System 6.0 Administration Part II – January 2006

PERSONAL STRENGTHS:

•Enthusiastic, energetic, resourceful, results-oriented, highly motivated, and excellent work ethnic.

•Able to coordinate and prioritize workload to meet stringent deadlines.

•Excellent planning, coordination, time management, supervision, and organizational skills.

•Strong interpersonal and problem solving skills.

•Able to communicate effectively in writing and orally.

•Able to learn quickly and highly flexible and adaptable to meet the needs of the organization.

•Enjoy working within a fast-paced and challenging environment.

•Strong knowledge of Employment Standards Act, WSIB, as well as OHSA.

•Strong computer skills: PeopleClick, Kenexa, Ceridian Insync, Unipoint, MS-Office 2003/2007, MS-Power Point,

MS-Outlook, MYOB, QuickBook Professional 2007,Netscape Navigator, MS-Explorer,

EasyPay, JobBoss V. 10, ADP Payroll Systems, Remedy AR System 6, HEAT

VOLUNTEER EXPERIENCE:

1994 – 1995

Assistant Tutor - Dixon Hall Community Center,Toronto, ON

Provided training on different microcomputer software applications: WordPerfect, Lotus 1-2-3, dBASE IV.

INTERESTS AND HOBBIES: Practice Yoga, listening to music, and gardening.

REFERENCES: Available upon request.

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