Clem Wright

**** ***** **.

901-***-****

Memphis, TN 38116

abprp8@r.postjobfree.com

OBJECTIVE

With over five years of management experience, I am seeking to continue building my career in the IT field.

Languages: PHP, HTML, SQL, Java, C/C++, XHTML, CSS

Remote Access: VNC, Remote Desktop Connection, LogMeIn, Active Directory, Microsoft SMS

Databases: PeopleSoft 9.0, MySQL, Microsoft SQL Server, Microsoft Access

PDA Phones: Blackberry, Palm, Iphone, HTC, Android, Samsung

Other: Cisco, Active Directory, Dreamweaver, Microsoft Front Page, Sharepoint, Microsoft Project, Linux, Unix, Photoshop

Computers: Laptop, Desktop, Dell, H.P., Toshiba, Macintosh, Acer, Gateway

Printers: H.P., Dell, Cannon, Brother

Operation Systems: Windows 95, 98, 2000,Vista, XP, Windows 7

Servers: Windows 2000, 2003, 2008

Methods: SDLC (Software Development Lifecycle) – Waterfall Method

PODs / Cabinets: Hoffman Schroff, IBM, H.P., Dell, C.P.I., EMC Symmetrix, Compaq, Sun Microsystems, Storage Tek

Power Devices: CPI power strip, United Power 150 KVA, Emerson Network Power (Liebrat)

Servers (HP): DL380G1, DL380G2, DL380G3, DL380G4, DL380G5, DL380G6, DL380G7

Microsoft Office: 2000, 2004, 2007, 2010

EDUCATION

Jackson State University Bachelor of Science in Computer Science May 2004

INDIVIDUAL ACCOMPLISHMENTSCreated Microsoft Access Database for PrimAmerica to input patient information.Co-managed update of 250+ computers by transferring old files to new machine using Dell Data Direct.Project lead for implementing and managing Spice Works into a company to track IT requests.Project Lead for creating and updating company tree in PeopleSoftCreated websites and used MySQL database to store information in.Created a visual for several datacenters using Microsoft Visio.Project Lead in SharePoint siteProject Lead for Intranet design and implementationManaged users rights in Active DirectoryProject Manager for several projects that were $1,000,000.00 or more.

CAREER EXPERIENCE

Memphis City Government Project Manager / Business Analyst 7/12 – PresentManage assigned projects given by the director.Organize a flow chart of how each step should be taken in order to complete project.Give weekly updates to director of projects assigned.Take minutes and email project members of what was being discussed.Verify with project members that there particular task is being accomplished and the time frame it will take to be completed.Use Innotas to help keep track of projects.Go to various sites to verify that the accomplishments have been completed.Receive a signature from the customer agreeing that a particular project is completed.Stay with the budget and scheduleUsed Microsoft Project Manager 2010 and Innotas to keep updates concerning my projects.Managing multiple projects with a budget of $1,000,000.00 or more.Utilizing the SDLC method in my software projects to ensure a solid process of new software.Creating a process for customers for gathering technical and business requirements to meet the need of the customer.Served as Project Manager for the building of a new police station.

FedEx World Trade Center Technical Architecture 8/11 – 7/12Responsible for approving or rejecting placement of servers, pods, cabinets, power strips, and any type of equipment in the data center.Attend weekly meetings as an advisor with managers, advisors, specialist, and project managers to discuss $15M WTC data center expansion project. Responsible for documenting suggestions, and changes to WTC data centers. Documentation is distributed weekly to managers, advisors, specialists, and project managers to navigate departmental expectations. Responsible for updating Excel spreadsheet on inventory, and asset disposal for WTC, & CTC data centersResponsible for taking weekly data center meeting notes and emailing them to attendees.Responsible for creating Power Point presentations, and explain contents to DHOS employees (Technical Advisors and Specialists) for CPI installations and network configurations. Prior authorization is obtained from managers regarding instructional presentation and on the installation of CPI on the networkResponsible for setting up weekly conference calls for data center technical advisors.Responsible for updating the Visio drawings of all of the FedEx Data Centers.Responsible for WSP SharePoint 2010 website.Responsible for creating and maintaining the cable cords direction path for all of the cabinets and pods in the data center.Installed IP addresses on CPI devices.Project Leader for WSP SharePoint site.Responsible for checking all wiring in new cabinets to make sure it is in compliance with FedEx standard.Installed servers and switches into cabinets when requested.Responsible for installing power boxes and connecting them to the Network so that I can log-in and check what percent of power is being used.Responsible for checking the pod and cabinets after they are put together to make sure they are installed correctly.Updating ITAM daily to ensure 100 percent accuracy on data center equipment and where they are placed.

Toyota Blue Springs, MS (TMMMS) Level 3 Support / H.R.I.S. 12/10 - 07/11Remote Log-in to users computers to provide On-Site Support by using Active Directory.Assisted with the establishment of the telecom for the plant.Meet weekly to discuss present and future project assignments, and also assign IS leads to the projectsTroubleshoot hardware problems such as mouse, memory, keyboard.Installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, blackberries)Support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure.Programmed Cisco telephones throughout the factory for employee use.Responsible for installing servers into the cabinets and connecting it to the network.Created user name, voicemail, and specific location of Cisco phones.Responsible for creating Human Resource Website.Responsible for coordinating weekly meetings to discuss issues, resolutions and improvements.Coordinated meetings to gather information for the HR intranet website. I also designed and implemented it too. The agenda was on Microsoft Word.Coordinated meetings with Managers and Assistant managers on the organization chart in PeopleSoft. Met on a weekly basis to ensure PeopleSoft was 100% accurate regarding employees titles, departments, and reporting official’s information. The agenda was on Microsoft Word. Projector used to aid in PeopleSoft demonstration. Coordinated meetings with Specialists and Group Leaders. Advised how to use the employee portal for TMMMS. Specialists and Group Leaders used the provided information as a how to guide when training their reporting team members. Received prior authorization and approval from all managers for training technique. The agenda was on Microsoft Word. Demonstration done using a laptop, projector and company's intranet. Coordinated weekly meeting with managers regarding new employees to ensure 100% accuracy on new hire orientation. This also offered resolution to a prior lack of communication issue between the managers and HR Dept. regarding the acceptance or decline of job offers from potential employees. During this time there were over 1,500 new hires. The agenda was on Microsoft Word. The employee data was in Excel and PeopleSoftCreated link charts in Visio to present to the board for company improvements.Responsible for creating and maintaining PeopleSoft tree for Toyota Mississippi.Responsible for ALL queries done and requested in PeopleSoft from H.R., Payroll, and Inventory managers and executives.Responsible for creating ALL employees identification number in PeopleSoftResponsible for creating, maintaining, giving credit, and deleting ALL courses employees taken in PeopleSoft.Responsible for creating new, and deleting positions in PeopleSoft when given approval from department managers.Responsible for the ENTIRE PeopleSoft environment for TMMMS.Responsible for training ALL Managers on how to use PeopleSoft to do queries for their departments.Responsible for local coordination, installation and on-going support for Windows 2000 and Windows XP desktops, laptops, printers and plotters.Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include PDA’s, Blackberry and other handheld devices. Setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000 and XP. Responsible for receiving hardware, asset tracking (hardware and software), hardware disposal.Required frequent interface with the user community. Project Lead on Disaster Recovery Strategy.Project Lead on TMMMS intranet design and implementation.Project Lead on PeopleSoft design and implementation.Setup, delete, change phone numbers, and program Cisco VOIP Phone systems for employees.Strong Communication skills and troubleshooting capabilities are required. Responsible for setup and support of multipoint videoconferences on campus Assisted users with questions on Microsoft Office applications (Excel, Word) and Windows 2000, 2004 Professional. Windows 2000 Active Directory and Microsoft’s Application Compatibility Toolkit. Used the remote control features of Microsoft’s SMS to log on users computer to help troubleshoot help desk issue.Setup, and troubleshoot users Lotus Notes.

M.I.F.A (Metropolitian Inter-Faith Association) Systems Support Specialist 8/09-12/10Responsible for implementing Spiceworks to track all I.T. help desk requestFollow-up on all Help Desk completed ticketsResponsible for implementing Office CommunicatorTroubleshooting any software or hardware issue dealing with company’s computers (Dell, Toshiba, HP, and Macintosh)Responsible for tracking new equipment purchased, dated received, and installation dateWeekly meetings with C.I.O. to discuss ideals and potential needs for company growthSupport Windows 2000,2003,2008 serversAssigned duties to members of my project teamVery Proficient with Active Directory for Windows 2000, 2003, 2008 serversResponsible for PDA setup for any employee that needed company’s emails on their phone.Responsible for checking Internet for updates on software and deploying the updates using Active DirectoryWeekly maintenance of all 8 serversResponsible for Disaster Recovery Strategy for all servers.Setup video conferences in the board room for employees, and managers meetingElicit cooperation from a wide variety of sources, including management and other departments for project purposesTroubleshooting all Microsoft Office program issues Training company employees on how to use all of Microsoft Office SoftwareProvide updates on all projects leading and to assist other team members in their updates as neededCreate, configure, and train employees on how to use their email account with Microsoft Exchange 2007Remote login using VPN, Logmein, or Remote Desktop Software to fix off-site user issuesResponsible for new user setup on the network, telephone, and voicemail for new employeesTroubleshooting A.I.O’s, laser printers, scanners, and fax issuesResponsible for the Symantec Anti-Virus softwareTroubleshoot and train employees on how to use new softwareProject Lead on Disaster Recovery process on all servers.Project Lead on updating all network computers.Project Lead on ordering computer equipment through vendors. Provide after hour on-call support to keep network and PC’s functioning properlyInstall, setup, and upgrade computers and other equipmentManage software and hardware for all computer applications to give users legal and operational equipment to perform daily taskResponsible for detecting, and destroying virus that may try to affect employees computersConfiguring company email accounts for any mobile device.

Philips / CompuCom Applications Support Analyst 01/09-10/09 Install software and updated all software and provided user support Provided Novell support for employeesConfigured user computer for optimal useFollow-up on Help Desk completed ticketsCo-managed switch of company’s email from Lotus Notes to Microsoft Exchange.Migrated all contacts and addresses for users from Lotus Notes to Microsoft ExchangeKept inventory of all available computers and equipment for future useAble to explain how to use, and troubleshoot all of Microsoft Office Programs to technical and non-technical employeesAssigned daily tasks to I.T. employees to meet daily timelinesWorked independently to resolve and technical or nontechnical issueAddressed employee issues with Lotus Notes, and Microsoft OutlookResponsible for setting up video conference equipment for meetingsProvide updates on all projects leading and to assist other team members in their updates as neededResponsible for PDA phone setup for company’s emailConfigured Desktop, and laptop computers for network useProvided support for Windows XP and VistaProvided network printer supportRemote in to thin clients to troubleshoot user profile problems

Quarles Kelly Associates, Inc. IT Manager / Web Designer 11/06 - 1/08Created and maintained website using PHP, HTML, Dreamweaver, Microsoft Frontpage and MySQLUsed the SDLC (Waterfall method) to keep track of the progression made for the Website and User Login pageWas responsible for troubleshooting, performance monitoring, and maintaining company’s systems and websiteAdministered software installations and network configurationsTrained employees on new softwareWas responsible for growth of business and client relationship management through website developmentHad the role of project leader for creating website and user login page.Used Microsoft Office Project to help develop plans, track progress, and assign tasks of all my assignmentsWorked closely with owner about employees need, issues, and concernsMulti-task on several projects while working independently.Responsible for invoice of new computer equipmentMonthly meeting done on Microsoft Excel on purchases of computer equipment, ideals of future purchases, and bringing an Annual Report for future events.

TN Dept. of Human Services / TekSysems Networking / LAN Operator 10/05 – 01/06Co-managed update of 250+ computers by transferring old files to new machine using Dell Data DirectCopied all of the user data files onto the new thin client networkProvided Linux support for 1st shift employees.Responsible for Troubleshooting and Debugging PC problemsRequired to submit a daily report of duties done for the dayConverted user computers into thin clients so they may access the LANProvided support for Novell and Windows XPCreated user profiles by using the Novell and Windows clientUsed Microsoft Office Project to keep track of teammates progress in reference to daily deadlinesUpdated PC / Printer software on a weekly basis

PrimAmerica Network Administrator 08/04 - 08/05Was responsible for troubleshooting, monitoring performance, and maintaining end user workstationsAdministered software installations and network configurationsProvided on-site support for all technical issues during update of to Windows XPWorked independently in all assignments givenCreated a database for office recordsManaged network security and virus prevention strategyProject Lead on Disaster Recovery Strategy.Project Lead on Updating software on all computers.

OTHER EXPERIENCE

Sprint Sales Consultant 11/09 – 03/10Configure PDA phones for new customersSetup Bluetooth to connect to phones Configured company’s or personal emails for customers on their PDA phoneCopied information on customers phone from an old one to a new one using Bluetooth accessFixed phone problems and if unrepairable I would send it back to Sprint HeadquartersAssisted with store opening and closing proceduresTake money for payments for cell phone billExplain the capabilities of ALL of Sprint phones to potential customers and customers thinking about buying a phone

Tennis Memphis Eldon Roark Director / Head Professional / Financial Assistant 05/07 – 02/09Led Morgan Keegan 2007 summer camp with over 300 students.Responsible for daily record of invoice received of all tennis equipmentResponsilbe for maintenance of manual payment records for court rental, and tennis equipment purchasedDaily meeting with Accountant Supervisor for purchase records from the previous dayEstablish leagues, tournaments, and fundraisers to help increase participation.Company experienced 15% growth since hiredMonthly meetings done on Microsoft Excel of inventory, employees timesheet, purchases made, and bringing an Annual Report for future events (tournaments, mixers, leagues, etc )Monthly meeting done on Microsoft Excel on purchases of computer equipment, ideals of future purchases, and bringing an Annual Report for future events.Led and drove budget ideals which led to a saving over $5,000.00 this year.

Tennis Memphis Wolbrecht Director / Head 08/04-05/07Manage facility with six outdoor, and two indoor tennis courtsLed Morgan Keegan 2006 summer camp with over 175 students.Responsible for daily record of invoice received of all tennis equipmentResponsible for maintenance of manual payment records for court rental, and tennis equipment purchasedDaily meeting with Accountant Supervisor for purchase records from the previous dayEstablish leagues, tournaments, and fundraisers to help increase participation.Company experienced 35% growth in revenue since hired.Monthly meetings done on Microsoft Excel of inventory, employees timesheet, purchases made, and bringing an Annual Report for future events (tournaments, mixers, leagues, etc )

Memphis Interscholastic Athletic Association Assistant Tennis Coordinator 01/07 – 05/08Assisted with Managing scheduling high school tennis matchesArchitected programs to help coaches teach there students how to playLed on court demonstrations teach the coaches how to play, and the rules of tennis.Assisted with informing newspaper and news media of high schools results.Provided guidance and mentoring to the entire Memphis City Schools tennis coachesCreated budget savings of $1000.00 Liaisons with director of MIAA and the USTA for programs offered for high schools.

Contact this candidate