Customer Service Management

Amanda Rachidi

M.Ed., P.C., C.C.M.C.

**** ********* ** 571-***-****

Springfield, VA 22150 abproy@r.postjobfree.com

Summary of Experience

7+ years’ rich experience in Administration, Customer Service Operation, Facilities Management, Property Management, Human Resource Management, Food Inspection etc. including 6 years with the U.S. Army. Relate warmly to diverse individuals at all levels by using a friendly yet confident communication style. Hands-on experience in management, infrastructure, facilities, & functions to ensure bottleneck free operations. Proven expertise in Veterinary Food Inspection, Training, Audit, Distribution, Procurement, Safety, Mail Sorting etc. Core strengths in structuring and implementing innovative Administrative policies/procedures to generate undivided commitment & dedication among team members. Diligent and resourceful professional with hands on expertise in devising measures for enhancing operational efficiency through effective cost control and streamlining existing logistics operations. Excellent management, time management, and leadership skills.

Professional Value Offered

Administration

Property Management

Operations Management

Food Inspection

Mail Sorting

Inventory Management

Data Administration

Active Security Clearance

Analytical Skills

Record Management

Customer Service

Training & Development

Liaising

Crisis Management

Safety/Fire Management

Versatile Leadership

Performance Milestones

Honored with Army Commendation Medal, Army Achievement Medal (2 times), National Defense Medal, Global War on Terrorism Expeditionary Medal, Army Service Ribbon, and Overseas Service Ribbon in support of Operation Enduring Freedom.Nominated as Safety Representative and Fire Warden .Gained invaluable experience in use of Cable Data and COMTRAC data entry system.Distinction of translating Mandarin, Cantonese and Vietnamese to English and vice versa to curtail communication barriers.Proactively contributed in the Dominican Republic to assist in medical humanitarian missions.Having credential of framing contingency plans to meet any crisis/emergency.Initiated MIS reporting system for improvement/cost reduction and to update the Management.

Professional Experience

Premier Financial Alliance Tyson Corner, VA 2010 - 2011

Senior Associate Work independently to plan and deliver customized plan for clientsSpecialized in retirement planning, educational planning, estate planning, tax planning, risk management, fixed and indexed annuities, Roth- IRA, life insurance and other suitable services.Successfully recruited and built teams through coaching, mentoring, value exploration and skills/values assessment. Identified staff training needs and provided peer-group educational programs to enhance the skills and competencies of professional team.

Agility Defense and Government Services Camp Victory, Iraq 10/2008 to 07/2009

Data Administrator Accountable for creating, processing, and updating inventory records on the Department of Defense Automated Inventory System (DAISY).Proactively contributed in depreciating property items to scrap condition in preparation for sale.Led & guided the team in finding archive records, performs its electronic scanning, and maintain quality control of internal database information.Drove the initiative to issue government property to customers and maintain record of all transactions.Developed and implemented many new ideas of administrative procedure for saving time.Organized various training sessions for the team to enhance their performance

Combat Support Associates Ltd Camp Arifjan, Kuwait 08/2008 to 10/2008

Mail Clerk II Responsible for sorting mail according to destination and type and complete postal work on returned letters, adjustments, bills, orders, and payments.Regularly operated all postage equipment including postage machines and scales.Judiciously maintained records and data of incoming and outgoing Certified, Registered and Insured Mail.Devised effective strategies for handling of Secret & Confidential Mails/Documents.

Military Experience

US Army Reserve Rockville, MD 02/2005 to 08/1010

Human Resource Management Reviewed and prepared forwarding comment containing commander's recommendation of approval or disapprovalHandled challenging and diverse soldier’s relations issues, including investigations, coaching and counseling, Administrative Review and Executive Review panels.Worked with program leadership to support the implementation of strategic and organizational plansWorked closely with leadership to determine educational requirements, workforce planning and trainingAnticipated problems and worked with the leadership and their staff to prepare contingency plans to address optionsPerformed more than one Human Resources function, such as soldier relations, human resources management, benefits, compensation, training/development, for an assigned organization

US Army - Agility Logistics Camp Arifjan, Kuwait 08/2009 to 08/2010

Veterinary Food Inspection Sergeant Assumed responsibility for procurement, food safety, food security, and quality assurance.Drawn up plan to ensure conducting daily audits of operational rations, prime vendor products, government furnished materials in various warehouses, distribution points, installations, and conveyances all over Kuwait.Meticulously conducted surveillance inspection of conveyances traveling directly to several hubs in Iraq.Entrusted with the onus of managing distribution of subsistence worth over $10 million.Designed & aided implementation of creative work environment to improve morale and increase productivity and effectiveness.Guided & mentored the team for up keeping of Office premises through good housekeeping Agency and carry out maintenance activities.

US Army 1ST TSC Camp Arifjan, Kuwait 08/2007 to 08/2008

Operation Management Supervised, mentored, and counseled five subordinates. Fostered cohesive working team.Maintained excellent liaison with program managers, operations officers, and other unit representatives Conducted trainings and briefed senior officers and over 40 soldiers.Constructed and wrote weekly operations reports, monthly unit status reports, and quarterly civilian law-enforcement operations reportOrganized and coordinated with others units and higher head quarter for futures training plans and budget planning.

Education/Military Training

University of Phoenix (Reston, VA) Pursuing BS in Business Management (Graduating, 2013)

September – October 2009, 3 Corp Engineer Command (Ft. Hood, TX) Certificate, Equal Opportunity Leaders Course

June 2009-, Army Academy of Health Science (Ft. Sam Houston, TX) Certificate, Advance Food Technology Course

April 2009 – Army Medical Command (Ft Detrix, NJ) Certificate, Combat Life Saver Course

September 2008 – None Commission Officer Academy (Ft Detrix, NJ) Certificate, Warrior Leadership Course

June 2007, Army Academy of Health Science (Ft. Sam Houston, TX) Certificate, Advance Food Science

September-November 2006, Army Academy of Health Science (Ft. Sam Houston, TX) Certificate, Food Inspection Specialist

Additional Information

Possess an Active SECRET Clearance with the ability to be cleared for TS/SCIFluent in Chinese (Mandarin, Cantonese) and VietnameseExcellent Network Marketing Skills, Communication Skills, Leaderships and Critical Thinking SkillsProficient use of Microsoft Office products: Word, Power Point, Excel, Access, Front Page, and OutlookEfficient in numerous military software and DAISY data entry systems.American Red Cross, Washington D.C. Teen Voice Peer EducatorRecipient of Army Commendation Medal, Army Achievement Medal (2 times), National Defense Medal, Global War on Terrorism Expeditionary Medal, Army Service Ribbon, and Overseas Service Ribbon in support of Operation Iraqi Freedom.

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