Customer Service Data Entry

Sherry Tolen

Email: ********@**************.***

Address:

City: Cottonwood

State: CA

Zip: 96022

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Receptionist/Data Entry Specialist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Educational Background:

High School Dipolma from West Valley, Cottonwood CA 1/2001 to 6/1996 (General Education)

Job History / Details:

Career Focus

To secure a permanent position with a well established company. To learn new skills and find a company that offers room for advancement.

Professional Value Offered

Customer Service:

Gained lifelong clientèle

Balanced my business and personal levels to still keep it professional

Process Improvement

Oversaw ordering of supplies and switched vendors which resulted in more cost-effective service.

Data Organization

Improved office organization by purging old files, providing a practical filing system and creating spreadsheets for tracking.

Multitasking

Demonstrated proficiencies in telephone, e-mail, filing, running errands and handling vendor/customer issues.

Work Experience

May 2011 to September 2011

Cottonwood Drugs and Home Health Cottonwood, CA.

A/P Clerk

Developed new customer relations through telephone contact and sales activity.

Increased customer loyalty through providing excellent customer service.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Standardized department filing system so secretarial staff could easily locate information in any filing center .

October 2010 to December 2010

420 Med Consultations Redding, CA.

Office Manager

Managed incoming and outgoing calls for busy medical office.

Performed accounts receivable duties including invoicing, issuing credit memos, reconciliations and responding to customer requests for documentation.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Created databases and spreadsheets to improve inventory.

Management and reporting accuracy.

Increased customer loyalty through offering excellent customer service.

November 2009 to May 2010

LinKus Anderson, CA.

Processor

Processed customer orders using CommPay software.

Required intensive code training and maintained a less than 1 percentage error rate.

September 2005 to March 2009

Independent Concrete Castella, CA.

Co-Owner

Planned and executed all aspects of office headquarter move.

Processed accounts receivable and accounts payable.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

August 2003 to May 2004

Safeway Anderson, CA.

Pharmacy Clerk

Responsible for prescription refill requests.

Verified all patient insurance eligibility to include MediCal.

Filed prescriptions and operated the cash register for final customer check-out.

Responsible for opening and closing the pharmacy store.

Education

1996 West Valley High School Cottonwood, CA

Diploma General Education

Involved in sports (volleyball, basketball and softball)

Earned Scholarship through softball

References available upon request.

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