Customer Service High School

Evonne Grant

Email: ********@************.***

Address:

City: Columbus

State: OH

Zip: 43219

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Eastmoor Senior, Columbus OH 1/2001 to 6/1974 (Pre Nursing)

High School Dipolma from Columbus State Community College, Columbus OH 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Active listening skills

Strong organizational skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Customer service expert

Time Management

Scheduling New Patient Chemo/appointments

Triage Calls

Courteous demeanor

Adaptive team player

Data Collection

Microsoft Office Suite

Scheduling

Service Orientation

Telephone Skills

Manage Physicians Template

Prior Authorization of outside procedures/tests

Manage medical records

Accomplishments

Responsible for providing consumers(physicians and patients) with accurate, up to date information regarding services and general procedures, as well as maintaining call center software to ensure accuracy of the same information. Schedules first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. I provide support to the physicians and consumer by coordinating their requests and satisfying their needs with one phone call solves routine customer problems. I communicate regularly with physicians and staff within the product line of the James to ensure customer and department staff needs are met.

Work Experience

January 2004 to December 2012

The Ohio State University Medical Center Columbus, Ohio

Oncology Services Coordinator II/Scheduler

Responsible for providing consumers(physicians and patients) with accurate, up to date information regarding services and general procedures, as well as maintaining call center software to ensure accuracy of the same information. Schedules first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. I provide support to the physicians and consumer by coordinating their requests and satisfying their needs with one phone call solves routine customer problems. I communicate regularly with physicians and staff within the product line of the James to ensure customer and department staff needs are met.

August 1999 to January 2004

Bariatric Treatment Centers Groveport, Ohio

Patient Counselor

Managed quality communication, customer support and product representation for each client.

September 1995 to August 1999

Ohio State University Medical Center Columbus, Ohio

Patient Care Associate

Assisted customer with ADL,performed EKG'S,Phlebotomy,Vital sign,as well communication with the patient care team

May 1989 to May 1994

Riverside Methodist Hospital Columbus, Ohio

PHLEBOTOMIST

Educational Background

1974 Eastmoor Senior Columbus, Ohio

High School Diploma Pre Nursing

Columbus State Community College Columbus, Ohio

Pre Nursing

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