Customer Service Sales Representative
Resume:
Chaz Hall
Savannah, GA ***06
**************@*****.***
Education
Greenville High School Greenville, SC 2001-2005
ITT Technical Institute Greenville, SC 2005-2006
Summary of Qualifications5 years of experience in telecommunications training, billing and technical support. Ability to meet deadlines and handle pressure coordinating multiple tasks. Strong interpersonal skills with the ability to work effectively with upper management and excellent leadership skills in motivating others.Extensive word processing experience 130 WPM.Able to fulfill leadership roles with nearly three years of leadership experience in the sports communityExperience with pallet jacks and other warehousing equipmentLift 100 lbs consistently in hot and cold environments
Skill SetsTools: MS Power Point, MS Word, Word Perfect, .Net, FrontPage and Macros. Databases: MS AccessOperating Systems: Windows 98/2007/ME/NT/XP/Vista.
Experience
Batteries Plus, Savannah, GA/Easley, SC 2012-Current
Associate - Provide services ranging from a variety of battery applications and manual labor tasksAcquire business to business leads for upper level purchasesInstall and service a variety of productsBuild and Rebuild a variety of technical battery packs for applicationsIncrease profitability through sales and add on spiffsStack battery cores and prepare for shippingLoad and unload batteries up to 200 lbs from delivery trucks to store and deliver to customers
Verizon Wireless Cellular Store, Greenville, SC 2011-2012
Sales Representative – Sold and serviced Verizon Wireless products and accessories in a high energy, traffic
environment.
Number one sales representative two months in a row, being within the top 10 since hire date.Handle customer complaints, troubleshoot issues face to face and over the phone.Handle cash drawer, deposits, sales records and inventory control.Worked with a team to increase profitability in our location through promotions and events.
Verizon Wireless, Greenville, SC 2008-2010
Senior Customer Service Representative – Managed several projects and worked closely with the on-site project management team and customers.
Provided billing support for customers in addition to selling phones, products and additional features.Technical support/troubleshooting for all phone and system related tickets. Worked with multiple departments in order to resolve high/low priority concerns and issues. Developed the advanced skills needed to garner customer commendations and awards for high quality customer service. Conducted training for less experience employees in order to help them establish the necessary skills to succeed and advance.
Teletech, Greenville, SC 2006-2008
Customer Service Representative – Assisted customers with UPS related materials and resolved issues and complaints.
Telecommunications training using UPS systems and tools to handle customer related questions. Established core telephone customer service skills, abilities and learned the importance of overall product knowledge.Developed necessary troubleshooting skills to help handle issues and concerns without having to escalate them to higher management.
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