Sales Manager

GERALD STEVENSON CHETTIAR

* ***************.**@*****.***

BUSINESS DEVELOPMENT EXECUTIVE

PROFILE OVERVIEW

Accomplished business development, sales and operations professional with 10.5+ years of experience in driving marketing strategies handling operations and capitalizing on opportunities that have led to significant growth

Able to deliver results that position organizations for immediate and long-term growth .Skilled presenter, shrewd sales, and confident leader with recognized strength in forming tough, sustainable executive-level relationships .Competent change representator with advanced problem solving and communication skills .Understands both macro picture of market issues and minute details necessary for successful business solutions; Goal-driven

Area of Excellence

Team Work

Negotiation & Networking skills Relationship building to drive profitable growth Research & Development

Sales Action Plan & Enhancement

EDUCATION HISTORY

Masters in Business Administration-University of Sunderland, London, UK-2010

Bachelor's of Arts-Mumbai University-2006

Computer Skills: MS Office, CRM System, Touch Star Dialer System

CAREER HIGHLIGHTS

Achieved an increase of 900% revenue within one month of taking responsibility as a Renewals Manager. Researched and developed Free sat process.Promoted as a Quality executive to establish a structure to implement the Quality Control process; presented the firm in communication and interaction with regulatory bodies like trading standards etcAchieved over 60% increase in the productivity for the sales floor as a Team leader.Promoted as a Team leader within 6 months of working with the company as a Telesales Adviser.Received appreciation from the Board of Directors in Sat-Lite Ltd., London for achieving the highest sales record of 26 sales in a day where the bench marks 0.5 sales per hour.First identified the business need and then designed quality and compliance parameters for the company according to trading standards.Cancellation rate from 12% dropped to 8% in a quarter.Develop and implement prospecting plans which increased sales month-on-month by 180% within 3 months, as well as, protecting the customer information according to the terms of the DPA Act 1998. Identified compliance risks from every sales adviser and manage them by providing feedback, training, and evaluate performance which resulted in a minimal cancellation percentage of less than 6%.Provided regular one-to-one meetings with the agents to assess and improve training and development which resulted in 70 % increase in the productivity.Top Performer for Jun'2012-July'2012

WORK EXPERIENCE

Net Worth International-London, UK

Business Development Executive (May’2012-Till Date)Sports Content Provider-London, UK

Business Development Executive (Jul’2011-May’2012)Planning and executing the sales, generate the leads as per target defined by market and customized the product and services offering related to business development for division.Developing strategies to develop and increase brand awareness, appeal and sales volume.Preparing management reports, and summary for approval and presentation.Developing medium to long term business development and growth strategies for brand, business and outlets.Executing the business rapidly and efficiently and generating a high amount of work product.Identifying, creating relationships with the new clients; support contract management to identify potential new business streams with existing customers.Testing our new line of services to chart and react to market reaction.Ensuring the internal telephone system was efficiently maintained and managed. Proactively approaching clients within the print and online media markets to introduce sports content (face to face via telephone)Managed the office and junior staff in the absence of the sales manager.Performing client presentations articulating the value proposition of product, solution, and service offerings.Ensure sales growth by effectively reviewing sales activity schedule.Identify customer requirements and develop customer solutions.Work on value assessments and Proof of Concept to explore the business potential of a client and to elaborate the business.Create Business Case calculations in various stages of the sales cycle.Perform the development and presentation of solutions for both new and existing customers, in accordance with deadlines for response:Process Mapping / Scoping Benchmarking of data collected for senseProduction of range of solutionsIdentification of best solutionSupport the effective and seamless implementation and hand-over of new business to the operations team.Assist in market research and support the production of sales and marketing plans for designated market sectors.Establish a credible presence and build internal and external relationshipsWork effectively as a member of the sales team, including the development of personal rapport with colleagues, and where required provide the team with communication, involvement, leadership, direction and support.Comply with Company Policies and Procedures, Health & Safety, and all other applicable legislation.

Renewals/ Team Manager (Jan’2009-Jul’2011)Maintained effective call handling within team.Provided Coaching to the team members to develop and improve sales skills. Identify training needs and ensure suitable training is provided. Seek to achieve and exceed individual and team targets. Motivated the team to achieve highest sales target. Carried out regular reviews of performance, including annual appraisal. Ensure feedback on trends and issues is collated and passed on. Respond to changing priorities and achieve tasks quickly and efficiently. Demonstrate a flexible approach to the changing requirements of the workplace.

New Business Development (Aug’2006-Mar’2008)Contacted decision makers like CEO, Marketing Head, Partner’s and others for business development.Researched for potential real estate partners in U.K Market homes in the market by utilizing a proven successful marketing plan. Provided virtual tours on web site of homes listed, providing them with additional exposure. Created sales brochures for each listing to profitably market the home. Promoted sales of properties through advertisements, open houses, and participation in multiple listing services. Negotiated the best possible contract for clients. Worked with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.

JP Morgan Chase India Pvt Ltd, India

Financial Advisor (Dec’2004-Jul’2006)Handled client's enquiries and help them manage their finances efficiently. Examined the financial statements of the individuals to compute the finance trend. Computed the percentage of savings, expenses and investments to be assigned. Suggested the individuals on improving their income sources. Prepared finance plans for the clients and explain the finer details to the clients. Perform functions related to financial forecasting and budgeting. Provided advices for JP Morgan Chase clients regarding finances i.e. balance transfers, fraud detector and other financial products.Assess the financial conditions and future possibilities of the client as per the requirement. Convinced the client by giving proper information on the risk factors and benefits involved with financial decisions.

Telesales Advisor / Sales Executive / Call Centre Agent (Jun’2003-Dec’2004)Involved in Cold calling customers and encouraging them to buy phone plans - AT&T advantage wireless and television services - Direct TV.Closed sales by achieving targets – 4 sales a day.Maximizing sales by networking with all potential clients.Being prepared for a high volume of outbound calls.

Reference Available On Request

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