Customer Service Manager

Douglas Walchli

Email: *********@********.***

Address: **** ************* ***. **. ***

City: St. Petersburg

State: FL

Zip: 33703

Country: USA

Phone: 727-***-****

Skill Level: Director

Salary Range: $90,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Douglas James Walchli

1860 Massachusetts Ave. NE. #201

St.Petersburg, FL 33703

Phone: 727-***-****

Cell: 813-***-****

Email:*********@********.***

Career Overview:

Accomplished management professional specializing in creating, launching and operating Multiple retail Locations

Core Strength

* Customer and Service -oriented

* Inventory control procedures

* Retail Merchandising expertise

* Excellent communication skills

Accomplishments

Project Management

* Worked directly with store operation Best Methods Team to create policy within the organization

Process Improvement

* Created new departmental procedures manual.

* Assessed organizational training needs

Supervision

* Supervised a team of forty managers through driving good customer service and received best customer service scores in the region two years back to back.

Process Improvement

* Created new department procedures manuals.

* Assessed organizational training needs.

* Six sigma trained (Yellow Belt)

Work Experience

September 2003 to TJX Corporation (TJMaxx)

Current Tampa /Clearwater, Florida, District Manager

Accountable for 11 retail stores including overall customer satisfaction.

Managed Motivated and inspired a team of forty professionals and over 800 associates

Strengthened company`s business by leading implementation of Regional Operational Objectives

September 2000 to K-Mart Corporation

September 2003 Live Oak, Florida, Market Store Manager

Accountable for Sales and Shrink Control in 5 stores including overall customer satisfaction.

Recommended merchandise based on customer needs within each store.

Ensured the accuracy of monthly and quarterly physical inventory counts.

Ensured the replenishment of shipments to the stores and the availability of seasonal and basic goods for the customers.

January 1998 to K-Mart Corporation

September 2000 Tampa, Florida, Regional Training Manager

Initiated programs that standardized employee training and led to increase customer satisfaction, productivity and service.

January 1981 to K-Mart Corporation

January 1998 Tampa, Florida, Store Manager

Accountable for sales and Shrink Control including overall customer satisfaction.

Recommended merchandise based on customer needs.

Guided customers in choosing items that reflected personal style and shape. (Visual Merchandising)

Facilitated monthly and quarterly inventory counts, Replenished floor stock and processed shipments to ensure product availability for customers.

Education Background:

1983 Hillsbourgh Community College, Tampa Florida Business

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